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ANALYTICS TO DRIVE EFFICIENCIES AND ENHANCE CITIZEN SATISFACTION

Vishakha Dongre,Principal ConsultantSAS India

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1World’s largest privately held software company

23%

R&D Investment

98%

Customer Retention(Renewals)

+75KInstallations & Clients

+550Customers in India

Experience Focused on ‘Business Analytics’

39YRS

ABOUT SAS

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SAS SOME OF OUR INDIAN GOVT. CUSTOMERS

Central Board of Excise and Customs

Agriculture Insurance Corporation

Financial Intelligence Unit

FinanceLabor and

Employment Agriculture Health Planning

Governance

Commercial Taxes Dept. Chhattisgarh

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ANALYTICS FOR GOVERNMENT WE HELP THEM ANSWER

What factors impact infant mortality rate?

What is the likely production of wheat next year? Do I need to import?

• How can I optimize crime patrol to bring down crime?

What skills would be in demand next year for placements?

Why is sudden increase in medicine consumption from this hospital?

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The Power to KnowAnalytics is the scientific process of transforming data into insights for making

better decisions

ANALYTICS LETS START FROM THE BASIC…

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OptimizationWhat is best that can happen?

Predictive ModellingWhat is going to happen?

Statistical AnalysisWhy is this happening?

ForecastingWhat is this trends continue?

AlertsWhat actions are needed?

Query Drilldown (OLAP)Where exactly is the problem?

Adhoc ReportHow many, how often, where?

Standard ReportsWhat Happened?

Degree of Intelligence

Bus

ines

s A

naly

tics

Business Intelligence

Business Analytics

ANALYTICS STAGES

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TAX AGENCIES GENERATE REVENUE, REDUCE COST

• 100s of tax agencies worldwide

• Multiple Indian State and Central tax Agencies

• 100s of crore of tax fraud detected

Dealer TransactionsDetect Tax Evasion

Manage Revenue

• Information Silos• Duplicate Dealers• No Standard tax

transaction

• Variation in taxable turnover

• Circular Trade• Inflated tax

refund

• Prioritize Investigation

• Project and Monitor revenue Collection

• Analyze revenue Gap

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PUBLIC SECURITY ANALYTICS LED POLICING

• 12 of the 17 Fusion Centers • 160 Public Security Agencies

worldwide

Data Fusion

Link Analysis

Predictive Policing

OSINT

Investigation Support

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VOICE OF CITIZEN ANALYTICS FOR CITIZEN LED GOVERNANCE

Unstructured Text Data

Text Analytics

Rajasthan VoC Analytics System

Understand citizen grievance Get insights on ‘on the ground’ implementation of govt. scheme Effective monitoring and planning

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SMART CITY NEED TO THINK HARD

Are we meeting smart city objectives of:

Increasing efficiency Reducing cost Improving citizen satisfaction

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Transport Analytics for

TRANSPORTATION MADE EFFICIENT BY ANALYTICS

Ensure punctual transport, uninterrupted

service and passenger safety. through predictive

maintenance.

• It take twice as much money to run a bus than the revenue generated from it.

• Maintenance cost is one of the significant factor contributing to the overall operational cost

• Breakdown causes traffic congestion and also inconvenience to commuter

• Some busses are perpetually over crowded where as some are mostly empty

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THANK YOUVISHAKHA DONGREVISHAKHA.DONGRE@SAS.COM