Electronic forms drive customer self-service
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Electronic Forms: Grow customer experience with intelligent electronic forms Scriptura Engage is a customer communication management (CCM) solution that enables organizations to make communications more effective and improve customer experience. Interacting with your customers through the use of electronic forms is an indispensable part of your communication strategy. Scriptura Engage eForms allows designing and deploying intelligent electronic forms that integrate perfectly with your applications. Scriptura Engage | Solution brief | Electronic Forms Reach. Connect. Engage. A lot of organizations provide forms on their website that customers need to download, fill-out, print and send back on paper. This process results in a lot of overhead for your customer and your organization and has a negative impact on customer satisfaction. Some organizations already provide electronic forms that can be completed online. But these forms are typically programmed and maintained by the IT department. Scriptura Engage allows designing, deploying, filling-out and managing intelligent electronic forms. This requires a lot of expensive resources. And because the layout and underlying business logic of these forms is mostly static, these forms are not tailored to the needs of your customer. Added Value No programming Business users design a form template in the intuitive WYSIWYG Scriptura Designer. There is no programming involved. All features that are available to design output templates are also available to design form templates: images, graphs, lists, tables, text blocks, business rules, multilingual, personalization and others. On top of that, specific elements that make up a fillable form like variable pull- down menus, check boxes, date selection, fields and radio buttons are provided. Validation rules and whether some information is required or is optional may be specified to avoid keying invalid data or missing data altogether. Forms can be created and maintained in just hours, not weeks. Dynamic The content of the electronic forms can change based on the data that is provided, for example only request the name of a spouse if someone indicates he/she is married. The business logic and forms functionality is retained when the form is updated. The electronic forms can be made to appear and print exactly like the paper versions of those forms and it is possible to pre-populate fields with data from other applications. Xforms based Scriptura Engage electronic forms are based on XForms, a technology that is best suited to handle form data at the integration level. The forms can integrate perfectly within an existing website or mobile application through the use of web services. Filling the forms To fill out and work with your forms, a web browser or mobile application is used. Forms can be completed online and offline. Users are authenticated and forms can be digitally signed before they are submitted. Multichannel A submitted form can trigger different multichannel communication flows, for example sending a confirmation by text message or pushing a notification to the customer, displaying a document in a browser in PDF format and sending it to your organization in a format for archiving, all at once. More information? Visit www.scripturaengage.com or call 0032 3 425 40 00 Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved. The electronic form is designed using the graphical Scriptura Engage Designer, so no programming is involved. Reduce processing times by automatically checking submitted data and distribute to enterprise systems, like CRM.
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Transcript of Electronic forms drive customer self-service
Electronic Forms:Grow customer experience withintelligent electronic forms
Scriptura Engage is a customer communication management (CCM) solution that enables organizations to make communications more effective and improve customer experience. Interacting with your customers through the use of electronic forms is an indispensable part of your communication strategy. Scriptura Engage eForms allows designing and deploying intelligent electronic forms that integrate perfectly with your applications.
Scriptura Engage | Solution brief | Electronic Forms Reach. Connect. Engage.
A lot of organizations provide forms on their website that customers need to download, fill-out, print and send back on paper. This process results in a lot of overhead for your customer and your organization and has a negative impact on customer satisfaction. Some organizations already provide electronic forms that can be completed online. But these forms are typically programmed and maintained by the IT department.
Scriptura Engage allows designing, deploying, filling-out and managing intelligent electronic forms.
This requires a lot of expensive resources. And because the layout and underlying business logic of these forms is mostly static, these forms are not tailored to the needs of your customer.
Added Value
No programming
Business users design a form template in the intuitive WYSIWYG Scriptura Designer. There is no programming involved. All features that are available to design output templates are also available to design form templates: images, graphs, lists, tables, text blocks, business rules, multilingual, personalization and others. On top of that, specific elements that make up a fillable form like variable pull-down menus, check boxes, date selection, fields and radio buttons are provided. Validation rules and whether some information is required or is optional may be specified to avoid keying invalid data or missing data altogether.
Forms can be created and maintained in just hours, not weeks.
Dynamic
The content of the electronic forms can change based on the data that is provided, for example only request the name of a spouse if someone indicates he/she is married. The business logic and forms functionality is retained when the form is updated. The electronic forms can be made to appear and print exactly like the paper versions of those forms and it is possible to pre-populate fields with data from other applications.
Xforms based
Scriptura Engage electronic forms are based on XForms, a technology that is best suited to handle form data at the integration level. The forms can integrate perfectly within an existing website or mobile application through the use of web services.
Filling the forms
To fill out and work with your forms, a web browser or mobile application is used. Forms can be completed online and offline. Users are authenticated and forms can be digitally signed before they are submitted.
Multichannel
A submitted form can trigger different multichannel communication flows, for example sending a confirmation by text message or pushing a notification to the customer, displaying a document in a browser in PDF format and sending it to your organization in a format for archiving, all at once.
More information?Visit www.scripturaengage.com or call 0032 3 425 40 00
Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved.
The electronic form is designed using the graphical Scriptura Engage Designer, so no programming is involved. Reduce processing times by automatically checking submitted data and distribute to enterprise systems, like CRM.
Scriptura Engage | Solution brief | Electronic Forms Reach. Connect. Engage.
More information?Visit www.scripturaengage.com or call 0032 3 425 40 00
Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved.
What’s in it for me?
• Capture correct and complete data the first time, every time and automatically update enterprise systems
• Electronic forms are an integral part of your overall customer communication strategy.
• Speed forms completion time by prefilling certain information from business systems
• Ensure quick user adoption because forms look and feel like existing versions
• Create and maintain electronic forms easily
• Online and offline forms completion (each update is automatically saved)
• Digitally sign forms using industry-standard protocols
• Trigger intelligent workflow processes in existing business systems
Layered Structure
Data
Data
Business LogicPresentation
End users
Legacy systems
Electronic Forms features and differentiators
With Scriptura Engage eForms, organizations can reduce development and maintenance costs, because forms no longer need to be programmed. The forms can be designed and maintained by business users. Processing times are reduced by automatically checking submitted data and distributing to enterprise systems. Scriptura Engage eForms enable a relevant customer experience that helps your organization to save costs and distinguish itself from your competitors.
