Electronic Commerce Software Chapter 9 Bridgette Batten Susan Harper.
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Transcript of Electronic Commerce Software Chapter 9 Bridgette Batten Susan Harper.
Electronic Commerce Software
Chapter 9Bridgette Batten
Susan Harper
Objectives
Finding and evaluating Web hosting services Basic functions Advanced functions Software for small and midsize businesses Software for midsize to large businesses Software for large businesses that have
existing information technology infrastructure
Web Methods
Software that uses XML Used for B2B Electronic Commerce Over 1200 installations Facilitates exchange of information between
companies
Self-hosting– Run servers in-house– Used by larger companies
Third party hosting– AKA: commerce service providers; managed service
providers (MSPs), application service providers (ASPs), Internet Service Providers (ISPs)
– Smaller to mid-size companies
WEB HOSTING ALTERNATIVES
Third party hosting options
Shared hosting- the client’s Web site is on a server that hosts other Web sites simultaneously and is operated by the service provider at its location.
Dedicated hosting- the service provider makes a Web server available to the client, but the client does not share the server with other clients of the service provider.
Co-location service- service provider rents a physical space to the client to install its own server hardware.
The List
BASIC FUNCTIONS OF ECOMMERCE SOFTWARE
Catalog Display– Catalog
– Static Catalog
– Dynamic Catalog
Small eCommerce Site
Shopping Cart
Forms-based shopping– problems, because confusing and error prone
Shopping Carts are a standard– Keeps tract of items, very easy to use
Information must be stored for shopper to retrieve– Create and Store cookies
Transaction Processing
Occurs when the shopper proceeds to the virtual checkout counter by clicking a checkout button. Then the eCommerce software performs calculations- discounts, tax, shipping costs. The customers Web browser software and the seller’s Web server software both switch into a secure state of communication.
ADVANCED FUNCTIONS OF ECOMMERCE SOFTWARE
Middleware– Type of software that connections ecommerce
software and existing accounting system
Examples– BEA Systems, Broadvision, Digital River
Enterprise Application Integration and Databases
Application software Application server Business logic Application integration Page-based systems Component-based application system Database manager Distribution information systems Distribution database systems Open Source
MySQL- open source software that can be downloaded and used at no cost
Web Services
What Web Services Can Do How Web Services Work SOAP, UDDI, and WSDL
– Simple Object Access Protocol– Universal Description, Discovery, and Integration– Web Services Description Language
The Future of Web Services
Integration with ERP Systems
ECOMMERCE SOFTWARE FOR SMALL AND MIDSIZE COMPANIES
Basic Commerce Service Providers
Mall-Style Commerce Service Providers– Yahoo! Store– Bigstep
Data mining-looking for hidden patterns in data
Estimated Operating Expenses for a Small Web Business
Operating Costs Cost Estimate– Initial site setup fee $200– Annual maintenance fee 1200– Domain name registration 70– Scanner for photo conversion 300– Photo editing software 100– HTML and site design help 400– Merchant credit card setup fee 200Total First-Year Cost $2470
ECOMMERCE SOFTWARE FOR MIDSIZE TO LARGE BUSINESSES
Web Site Development Tools– Microsoft FrontPage– Macromedia Dreamweaver
3 midrange electronic commerce systems– Intershop Enfinity– IBM WebSphere Commerce Professional Edition– Microsoft Commerce Server 2002
ELECTRONIC COMMERCE SOFTWARE FOR LARGE BUSINESSES
Need to handle higher transaction loads Need dedicated software applications to
handle specific elements of their online businesses
Telltale sign is price, also extensive support for b2b commerce
Enterprise-class software
Enterprise-Class Electronic Commerce Software
Customer Relationship Management Software
Obtain data from operations software that conducts activities such as sales automation, customer service center operations, and marketing campaigns.
Examples– Siebel Systems– Oracles CRM
Supply Chain Management Software & Content Management Software
Helps companies to coordinate planning and operations with their partners in the industry supply chains.
Helps companies control the large amounts of text, graphics, and media files.
Knowledge Management
Includes tools that read electronic documents, scanned paper documents, e-mail messages, and Web pages.
IBM Lotus Discovery Server Microsoft SharePoint Technologies
– Total cost $50,000 to $1 million or more