Electrical Partners Portal Form A - Home - Ergon Energy NMI has been published to the National...

Electrical Partners Portal

Form A

User Guide - December 2017

Form A How to Guide page 1

Contents

How to submit a new Form A ..................................................................................................................... 3

Type of Request .................................................................................................................................... 4

Form B after a Fault or Network Disconnection .................................................................................. 6

Premises/Address Search ..................................................................................................................... 7

Search by NMI ................................................................................................................................... 7

Search by Meter Number ................................................................................................................... 8

Search by Address ............................................................................................................................. 9

Search by Lot and Plan .................................................................................................................... 11

Can’t find the premises? ................................................................................................................... 12

Premises Details .................................................................................................................................. 13

Additional Address Details ............................................................................................................... 14

Installation Details ............................................................................................................................ 14

Direction to Access Main Switchboard .............................................................................................. 14

Multiple-Occupancy Premises .......................................................................................................... 14

Traffic Control .................................................................................................................................. 14

Vegetation Control ........................................................................................................................... 14

Metering and Load Details ................................................................................................................... 15

Meter Location ................................................................................................................................. 15

Main Switchboard Location .............................................................................................................. 16

Metering Required ............................................................................................................................ 16

Installation Type ............................................................................................................................... 17

Network Tariff ................................................................................................................................... 17

Total No. of Phases Required .......................................................................................................... 18

Max Demand (Amps/Phase) ............................................................................................................ 18

Additional Information About Request .............................................................................................. 18

Retailer Details .................................................................................................................................... 19

Known Retailer ................................................................................................................................. 19

Unknown Retailer ............................................................................................................................. 19

Customer Details ................................................................................................................................. 20

Change Form A Notification ................................................................................................................. 21

Attachments ........................................................................................................................................ 22

Contractor Details ................................................................................................................................ 24

If you are subscribed to only one Group ........................................................................................... 24

If you are subscribed to more than one Group .................................................................................. 25


Saving your Form A ............................................................................................................................. 26

CONNECT Application ........................................................................................................................ 27

Your Form A DOES NOT require a CONNECT Application .............................................................. 28

Your Form A DOES require a CONNECT Application – CONNECT Not Found ................................ 29

Your Form A DOES require a CONNECT Application – CONNECT Is Found ................................... 33

How to view your Form A’s...................................................................................................................... 35

Retrieving saved incomplete Form A’s ..................................................................................................... 37

How to search for a Form A ..................................................................................................................... 39

Form B – Incomplete ............................................................................................................................... 42

Form B after a Fault or Network Disconnection ................................................................................... 48

Checking Form A status with eStatus ....................................................................................................... 49

Alerts ...................................................................................................................................................... 49


How to submit a new Form A

Users with an ESO Licensed Electrical Contractor Number can submit Form A’s in our Electrical Partners Portal.

NOTE: To complete the Form A submission, the premises must have a National Metering Identifier (NMI) and in some cases a CONNECT Application is required. This is explained further on page 25 below.

Your MyHome screen will show you a summary of all your Form A’s, Form B’s and CONNECT Applications.

To submit a new Form A, click on New in the MyForm A menu.

IMPORTANT

If you haven’t yet registered for the Electrical Partners Portal, please follow the instructions in

our How to Register User Guide.

NEED TO KNOW

You can Save and close your Form A at any time. You do not need to complete all the details before you can Save. Once you click on Save you will receive a pop-up box to add in comments (this is optional) on why you are saving the Form A before submitting it.

https://www.ergon.com.au/__data/assets/pdf_file/0011/315002/How-to-Register-User-Guide.pdf


Type of Request

You will see the Form A screen. The first step is to complete the Type of Request.

1. Select a Category from the drop down options.

2. Depending on what Category you select, you may need to select sub-fields of Action.

NEED TO KNOW

If you require more than

one type of work to be

completed, please select

your primary reason as

the Category and

Action, and note what

other work is required

when selecting

Secondary Services –

see Step 6.


3. As you make your selections, you will see the Ergon Work Request Type appear at the top.

4. Enter the Ready for Test Date manually, or select a date from the calendar.

5. If the date entered is greater than 3 months away, you will receive a message asking if you

wish to continue. If the date is correct select Yes.

NEED TO KNOW

Depending on your Type of Request there will be certain areas of Form A that you do not

need to complete as they are not relevant to your request type.


6. If you are performing more than one (1) job at this property, select the additional work as Secondary Services.

Form B after a Fault or Network Disconnection

We may issue a Form B after attending a property if we find there are defects on the customer’s

side of the installation. We may or may not have Disconnected the property due to safety

concerns.

As these Form As are not related to a previous Form A, you will need to submit a NEW Form A.

1. Select Rectify a Form B as the Category

2. Select Connection / Supply

3. Select Reconnection of a Network Connection as the Action

4. Complete all other fields as required.

This section of Form A is now complete.

NEED TO KNOW

The Secondary Services able

to be selected will be determined

by your Primary Service. For a

full list of Secondary Services

available, see Form A

Secondary Services. (hyperlink)


NEED TO KNOW

If the customer’s premises does not have

a NMI, a Customer Connection Application

is required.

You can create this by submitting a

CONNECT Application in the Portal

before submitting your Form A.

Alternatively, you can advise the customer

to phone 13 74 66 to talk to us about

obtaining a NMI.

Meter Number

Address

Lot and Plan

Premises/Address Search

To locate the correct premises faster, you can search either by:

NMI - National Metering Identifier

Search by NMI

The NMI is an 11digit number that identifies the premises and is usually found on the front of a customer’s electricity bill.

1. Click on the NMI link, enter the customer’s NMI and click Search.

2. When the address appears, select it to automatically complete the Premises Details in the next section of Form A. If it’s not the correct address, click on Search Again.

Additional NMI information has been added to assist with selecting the correct

NMI.

NEED TO KNOW

You will only be able to select a NMI that matches your work type. For

example, if you are submitting a Form A for a New Permanent Supply,

you will only be able to select a NMI that has a NMI Status of Unknown

or Greenfield and the Connection Type must be Perman. (see table

below).

These details are set on the NMI during the Connection Application.


NMI Status Definition

NEVER CONNECTED The NMI has not yet been published to the National Electricity Market and has not been connected.

GREENFIELD The NMI has been published to the National Electricity Market but has not yet been Connected.

ACTIVE The NMI has been connected to the electricity network.

DE-ENERGISED The NMI has been temporarily disconnected from the network. Form As can still be submitted on these NMIs.

EXTINCT

The NMI has been permanently disconnected from the network and all Ergon Energy and metering assets have been removed. Form As cannot be submitted on these NMIs.

Connection Type Definition

PERMAN Permanent Supply

TEMPOR Builder’s Temporary Supply

UNMTSU Un-Metered Supply

CMTY Community Supply

LIGTNG Lighting – public or streetlight supply

MULCON Multi Connection – can be listed for units

OTHER Can be used if Connection Type is Unknown

BTS Builder’s Temporary Supply (no longer in use)

Search by Meter Number

You can search for a premises by entering the meter number.

1. Click on the Meter Number link, enter the meter number and click Search.

2. Select the correct address to automatically complete the Premises Details in the next section of Form A. If the correct address doesn’t display, click on Search Again.

NEED TO KNOW

You will receive a message if you select a NMI where Ergon Energy is not the meter provider. You

must still submit the Form A, however if we are not the meter provider the customer’s retailer will

arrange the metering work with their nominated Metering Coordinator.


Search by Address

You can search by address by entering as much information as you have on the premises. You can search by street, suburb or postcode and refine the search by adding the street type, lot or unit number.

1. Click on the Address link. There are a number of ways that you can search for the premises

in the Enter Street and Suburb/Postcode field. Let’s look at the options for searching on the address 20 Coleraine Street, Annandale 4814.

2. You can just type in the street name, e.g. coleraine. Then select the correct address from

the list.


3. Or you can type in the postcode and street name, e.g. 4814 coleraine. Then select the correct address from the list.

4. Or you can type in the street name and suburb, e.g. coleraine annandale. Select the correct

address from the list.

5. After you select the correct address, next fill in the Street No, Lot No and/or Unit No if you have those details. Click Search for Address.

NEED TO KNOW

The more characters of the street or suburb that you type into the search area, the more refined

your results will be. If you are unsure of the spelling of the street or suburb, type in the postcode

or the first three characters of the street or suburb to help you find the correct premises.


6. When the address appears, select it to automatically complete the Premises Details in the next section of Form A. If the correct address doesn’t display, click on Search Again and try different search text.

Search by Lot and Plan

You can search for a premises by entering the Lot Number and Plan Number - both must be entered to return search results. You can enter the plan number with or without the characters at the beginning. For example, you can enter in 12345 or RP 12345.

1. Click on the Lot and Plan link. Enter the Lot Number and Plan Number and click Search.

2. If they are incorrect you will see message “No Results Found”. Click Search Again.

You can enter the

plan number with or

without the letters at

the beginning.


3. When the address appears, select it to automatically complete the Premises Details in the next section of Form A. If the correct address doesn’t display, click on Search Again and try different search text.

Can’t find the premises?

If you cannot find the premises in the Portal, this means it’s probably a new connection. A CONNECT Application needs to be completed, refer to the CONNECT Application User Guide.

If it’s not a new connection, call us on 13 74 66.

https://www.ergon.com.au/__data/assets/pdf_file/0014/315005/Connect-Application-User-Guide.pdf


Premises Details

Once you have selected your address from Premises/Address Search area, you will notice that this information has automatically completed the Premises Details for you.

NOTE: The NMI field is mandatory and you cannot submit your Form A without it.

1. Check and complete all fields on the right for Additional Address Details and Installation Details (read more next page).

Check all fields on the

right – some will auto-fill

based on the NMI and

some need completing.

The Premises Details will

automatically fill based on the

address you selected in the

previous search section.

You can click on the

help icons to find out

more information.


Additional Address Details

Enter in any information to help locate the premises. You have a maximum of 70 characters.

Installation Details

Information on Supply Type, Property Pole, Pillar and Network Availability are automatically completed based on what’s in our systems. If you find this information to be incorrect when you are onsite, please change this information where required.

Direction to Access Main Switchboard

Enter in any information about the location of the main switchboard. You have a maximum of 40 characters.

Multiple-Occupancy Premises

If the request is for a multi-unit or body corporate site, enter in the number of Form A requests that will be submitted for this requested work. This will assist the Retailer in submitting their request and Ergon Energy in the scheduling of the work.

Traffic Control

We need to organise traffic control in certain circumstances especially if the premises is located on busy roads. If you believe traffic control is required, please select Yes to allow appropriate scheduling time.

Vegetation Control

If you believe vegetation control is required, please select Yes to allow appropriate scheduling

time.


Metering and Load Details

Depending on the work selected in Type of Request (the first section), you may find some fields

are not available as the information isn’t required for that request type.

1. Check and complete all fields for Metering Details, Number of Meters and Consumer Mains.

(read more below).

NOTE: The fields may differ slightly depending on the Type of Request you selected. For

example, Embedded Generation (e.g. solar PV) will have extra fields to complete.

Meter Location

Select if the meter is Outside or Inside the premises. This will help us identify a required appointment time.

NEED TO KNOW

An incorrect selection in Meter Location may result in additional visits to the site, delays to work

completion and a Wasted Truck Visit fee.

You can click on the

help icons to find out

more information.


Main Switchboard Location

Select if the main switchboard location is Outside or Inside the premises. This will help us identify

a required appointment time.

Metering Required

Select a Metering Required option from the drop down list. If you select Other, you will receive an

additional field called Enter other metering details to fill in.

NEED TO KNOW

An incorrect selection in the Meter Switchboard Location may result in additional visits to the

site, delays to work completion and an unfulfilled site (USV) visit.

An additional field

will appear when

Other is selected.

You must fill it in.


Installation Type

Select the Installation Type from the drop down list. None is to be selected for un-metered

supply only.

Network Tariff

Under Network Tariff, click on the Generic Tariff Code(s) button and then select your applicable tariff from the Network Tariff Codes table. When done, click OK.

NEED TO KNOW

What you select in Metering Required

and Installation Type, will determine

the network tariff options available.

NEED TO KNOW

If you select a tariff that is

not compatible with

another tariff, these will

be automatically shaded

grey and cannot be

selected.


The tariffs you selected will be added to your Form A.

Total No. of Phases Required

Select the total number of phases required. This should include both existing and proposed

phases.

Max Demand (Amps/Phase)

Enter the maximum demand required at the premises as per the AS3000 Appendix C calculation.

Additional Information About Request

Enter any extra information which may help us complete the requested work.

NEED TO KNOW

Please provide any additional information that will assist with scheduling the work.


Retailer Details

The Retailer Details are specific to the premises you have selected and will read from our system.

Known Retailer

If our system acknowledges that there is a Retailer for the selected premises you will see the following message:

“Do you want to use the current retailer Ergon has for this premises?”

o Yes – This will use the existing Retailer in our system

o No – You will be required to select the Retailer from the drop down list provided

Unknown Retailer

If our system does not acknowledge that there is a Retailer for the selected premises, you will see the following message:

“This premises has no associated retailer recorded”

You will need to select a Retailer Name from the drop down list provided.

NEED TO KNOW

Once you have submitted the Form A, information is forwarded to the appropriate Retailer to

ensure the Retailer request is not delayed. Please note that customer information is passed

onto the Retailer as per the conditions of submission.

NEED TO KNOW

Depending on your Type of

Request selection, Retailer

Details may not need to be

completed. For example,

‘Reseal a meter – ONLY’, the

Retailer Details will not

appear as they are not

required.


Customer Details

Select either a Business or Domestic customer. The information to be completed will change

based on your selection

Complete all fields.

NEED TO KNOW

Depending on your Type of Request selection, Customer Details may not need to be

completed. For example ‘Reseal a meter – ONLY’, the Customer Details will not appear

as they are not required for this request type.


Change Form A Notification

You have default Form A notifications in your MyProfile screen that are applied to all of your

Form A’s. However, you can override the default settings for individual Form A’s if you wish.

2. Your default Form A notifications will display and you can override them as required.

NEED TO KNOW

If you leave the selection as No, your default settings for Form A notifications (on your

MyProfile screen) will be applied to this Form A.

1. Under Change Form A Notification select Yes. If the Yes/No field is not

displaying, lick on the blue

heading Change Form A

Notification to expand this

section.

Not sure what they mean?

Move your mouse over each

status name for the

definition.


Attachments

You can add attachments to your Form A. To do this, you must save the Form A first.

1. Under Attachments, click on the link Click here to save, or click on Save at the bottom of the

Form A.

2. Add comments into the Save pop-up box if required (this is optional). Click OK.

3. You will receive a message to advise that the Form A has saved successfully, with the saved

Form A remaining on the screen. Click Close.

4. Go back to Attachments and click Add Attachments.


5. Search for the document that you wish to attach to your Form A. Select it and click Open.

6. When you attach your document, it will appear under Attachments. You can View it or Remove

it if you wish.

NEED TO KNOW

The system will complete a scan on the document to ensure no viruses exist. Once

completed, AV Scan Status of Awaiting Scan will change to Completed.

You can attach up to five files at 4 MB each.

The allowed file types are jpg, jpeg, gif, png, raw, bmp, tif, pdf, doc, docx, txt, xls, xlxs,

dwg and dxf.

You can remove the attachment if required. However, once you submit the Form A you

are unable to remove the attachment.

Once the Form A is submitted with an attachment, we can view the attached document.


Contractor Details

If you are subscribed to only one Group

If you are only subscribed to one Group (for example, you only work for one business) the

Electrical Contractor License Number will automatically default to that Group in Contractor

Details.

Simply tick the box I accept all terms and conditions.


If you are subscribed to more than one Group

If you have subscribed to more than one Group (for example, you work for more than one

business) you will need to select which Electrical Contractor License Number you wish to

submit your Form A under.

1. Select the license number from the drop down list you wish to submit the Form A under. The

Contractor Details will automatically fill based on your selection.

2. Tick the box I accept all terms and conditions at the bottom of the screen.

NEED TO KNOW

Form A’s for Embedded Generation (e.g. solar PV) will have more tick boxes at the bottom of

the screen. These are the Installer’s Confirmations that must be checked and ticked before

submitting the Form A.


Saving your Form A

1. To save your Form A, click on Save at the bottom of the screen.

2. Add comments into the Save pop-up box if required (this one is optional). Click OK.



4. Click Next>> at the bottom of the screen. The next step is to see if your Form A requires a CONNECT Application.

NEED TO KNOW

You can Save and close your Form A at any time. You do not need to complete all the details before you can Save. Once you click on Save you will receive a pop-up box to add in comments (this is optional) on why you are saving the Form A before submitting it.


CONNECT Application

When you save your Form A and click Next>>, the Portal will determine if your work request type requires a CONNECT Application. This is only needed for new connections and some connection alterations (refer to Which Form A needs a Connect Application for more detailed information). One of three things will happen on the next screen:

Your Form A does not require a CONNECT – it will submit immediately, or

Your Form A does require a CONNECT – but it was not found in the Portal, or

Your Form A does require a CONNECT – and it was found in the Portal.

This is what the screens will look like:

Your Form A does not require a CONNECT (go to page 26)

Your Form A does require a CONNECT - but it was not found in the Portal (go to page 27)

Your Form A does require a CONNECT – and it was found in the Portal (go to page 31)

https://www.ergon.com.au/__data/assets/pdf_file/0003/356574/Which-Form-A-needs-a-Connect-Agreement.pdf


Your Form A DOES NOT require a CONNECT Application

1. After clicking Next>>, your Form A will submit immediately and you will be given a Reference Number.

2. You can now either start a New FORM A, Copy your Form A, Print your Form A or go to your

MyHome screen.

How to read your Form A Reference Number:

EWR = Electrical Work Request

16 = The year

VAU = First 3 characters of the street

3321253 = Reference number for this specific Form A


Your Form A DOES require a CONNECT Application – CONNECT Not Found

If a CONNECT Application is required but the Portal didn’t find it, it means it hasn’t yet been created in the Portal. In this case, you can create the CONNECT Application in the Portal, elect to expedite it and accept our Offer on behalf of the customer.

1. After clicking Next>>, you will see the message “This Form A requires a CONNECT”.

You will also see the message “Once the CONNECT is completed, you will need to retrieve this saved Form A and complete”. Retrieving a Form A is explained on page 35 below.

2. The option Create a new CONNECT Contract should be selected.

If you click on Select an existing CONNECT Contract you will see the message “There are no Accepted CONNECTs for this premises”.

NEED TO KNOW

We will create the CONNECT Application in the Portal if the customer contacts us directly to arrange their connection application.

Alternatively, you can agree with the customer that you create the CONNECT Application in the Portal, elect to expedite it and accept our Offer on their behalf.

By doing this, you are also accepting any Ergon fees for the works. If you want to pass these fees on to the customer, ensure you discuss it with them first.


3. Click on Create CONNECT at the bottom of the screen. Your Form A will be Saved and you will be taken to the CONNECT section of the Portal.

4. The NEW CONNECT screen will open for you to create a CONNECT Application. Refer to the CONNECT Application User Guide to learn how.

5. Once the CONNECT Application is created, our Offer has been accepted, and the CONNECT

status has changed to Offer Accepted, you can link it to your Saved Form A. Go to your

MyHome screen and under the Form A section click on the number next to Saved.

NEED TO KNOW

Your CONNECT type needs to

match your Form A type. If it

doesn’t, you won’t be able to link

the CONNECT to the FORM A in

the Portal. Refer to Which Form A

needs a Connect Application for

more detailed information.

https://www.ergon.com.au/__data/assets/pdf_file/0014/315005/Connect-Application-User-Guide.pdf





6. You will see your saved Form A’s. Click Edit next to the one you want.

7. The saved Form A will open. Scroll to the bottom of the screen, tick the I accept all terms and

conditions box, then click Save.

8. Add comments into the Save pop-up box if required (this one is optional). Click OK.




10. Click Next>> at the bottom of the screen.

11. Now go to the next section on page 31.

NEED TO KNOW

If you know that your Form A is going to need a CONNECT Application that hasn’t yet been

created in the Portal, it can save you time to create it first.

Remember, Your CONNECT type needs to match your Form A type. If it doesn’t, you won’t be

able to link the CONNECT to the FORM A in the Portal. Refer to Which Form A needs a Connect

Application for more detailed information.





Your Form A DOES require a CONNECT Application – CONNECT Is Found

A CONNECT Application will be available for you to select if we’ve discussed the connection requirements with the customer directly, they’ve accepted our Offer, and we’ve created the CONNECT in the Portal. Alternatively, you may have created the CONNECT in the Portal after gaining the customer’s approval to do so.

1. After clicking Next>>, you will see the message “This Form A requires a CONNECT”.

2. The option Select an existing CONNECT Contract should be selected – if not, select it.

3. You will see the relevant CONNECT listed. Select it and then click Submit.


4. Your Form A will submit and you will be given Reference Numbers for both the Form A and

the CONNECT.

5. You can now either start a New FORM A, Copy your Form A, Print your Form A or go to your MyHome screen.

NEED TO KNOW

As your Form A work request progresses, its status will update in the Portal. You will also

receive notifications with each status change (by email or SMS, depending on what you have

ticked for Form A notifications in your MyProfile).

When you view your Form A in future,

you will see the CONNECT reference

number the Form A is linked to.


How to view your Form A’s

Your MyHome screen shows a summary of all of your Form A’s, Form B’s and CONNECTs. There

are a number of ways to view your Form A’s in the Portal.

1. To view your Form A’s, click on View All under the Form A section.

2. You can also view your most recent Form A’s by clicking on View Recent. It will display

approximately your last 20 Form A’s.


3. Alternatively, you can click on the Numbers next to the items listed in the Form A section.

4. The relevant list of Form A’s will display. The View or Edit buttons can be used to access

them.

Hover over any status

to see what it means.

NEED TO KNOW

Group Managers can view all Form A’s submitted for the Group.

Group Members can only view Form A’s they have submitted.

Form A’s with a Reference

Number are submitted. Form A’s

with Saved are incomplete.

Submitted Form A’s only display

a View button because they can’t

be edited. Saved Form A’s

display an Edit button so you can

keep working on them.


Retrieving saved incomplete Form A’s

There are a couple of ways to retrieve saved incomplete Form A’s in the Portal.

1. Your MyHome screen shows a summary of all of your Form A’s, Form B’s and CONNECTs. To

view a saved incomplete Form A, click on the number next to your Saved Form A’s.

2. Alternatively, you can hover over MyForm A in the top navigation bar to display the drop down

menu and click Saved.

Hover over any

status to see what it

means.


3. You will see a list of your saved Form A’s. To retrieve one, click Edit next to it. The Form A will

open so you can keep working on it.

NEED TO KNOW

You will only see an Edit button next to Saved Form A’s.

We cannot view your Saved Form A’s.

You cannot delete a Saved Form A, you can only edit and submit it.

NEED TO KNOW

Group Managers can view all Form A’s submitted for the Group. Group Members can only

view Form A’s they have submitted.

If you click on Saved you will

see the comments you

entered when you saved the

Form A.

If you click on the Premises

you will see more details like

the NMI, Lot No. and

If you click on the drop

down arrow you can View,

Edit, Copy or Print the

Saved Form A.


How to search for a Form A

There are a couple of ways to search for your Form A’s in the Portal.

1. To look for any of your Form A’s, click on Search under the MyForm A menu.

2. Complete the applicable fields and click Go.


3. The search results will display. If you return multiple results you will have the option to:

a. Refine your current search b. Search within the results c. Start a new search

4. Alternatively, you can type into the Search field in the top navigation bar. Make sure FORM A is selected and click on the magnifying glass.

What you enter into this field can be a Form A reference, a CONNECT reference, a NMI, a street name or even a customer’s name. In this example, ‘coleraine’ has been typed into the search field.


5. The search results just show Form A’s containing ‘coleraine’. From this screen you can further refine your search results with an advanced search, or start a new search.

NEED TO KNOW

Group Managers can view all Form A’s submitted for the Group. Group Members can

only view Form A’s they have submitted.

NEED TO KNOW

If you have more than 20 Form A’s in your search results, you will notice page numbers

appearing on the screen. You will be able to view 20 Form A’s per page.

You cannot delete a Saved Form A. You can edit the information and then submit it.


Form B – Incomplete

A Form B is issued by us when we are unable to complete your Form A work request. It’s usually

because rectification work needs to be done at the premises by the Electrical Contractor for safety

reasons.

You will be sent a notification from the Portal that a Form B has been left at the premises (by email

or SMS, depending on what you have ticked for Form B notifications in your MyProfile).

1. Login to the Portal and check for Form A’s with the status of Form B (Incomplete) on your

MyHome screen. A number should display if there is any waiting for you.

2. You can also search for them by selecting Form B (Incomplete) from the MyForm A menu in

the top navigation bar.


3. Your Form A’s with Form B (Incomplete) status will display. Click on the link Incomplete –

Form B Left to see what rectification work needs to be done at the premises.

4. The rectification work description will display in a pop-up box.

5. You can click on the Premises link to see the full address and NMI.

6. You can use the drop-down list under Actions to View, Copy, Print and Rectify.


7. If you click on View, the Form A will open with the Form B information at the top.

8. You need to return to the premises to complete the rectification works.

9. Once the rectification works are done, log back into the Portal and locate your Form A with the

Form B (Incomplete) status again. Either click on the Number or select Form B (Incomplete)

from the MyForm A menu.

Sometimes there may

be additional information

in this field.


10. Your Form A’s with Form B (Incomplete) status will display again. This time, click on Rectify

beside the one you wish to complete.

11. Your Form A will open. In the Type of Request section, you can see that the Category has now

changed to Rectify a Form B. You will not be able to make any selections as these will be

matched with your original Form A.

12. You need to enter the Ready for Test Date. This lets us know when we can return to the

premises to complete your work request.


13. In the Metering and Load Details section, you can type additional information about the request

if necessary.

14. Lastly, right at the bottom you need to accept the terms and conditions by ticking the box.

Now you can submit your Form A by clicking Next>>.

15. Your Form A will submit and you will receive a reference number.


16. If you go back to your MyHome screen, you will see that the Form A status has moved from

Form B (Incomplete) to Open.

Form B (Incomplete) is now 0 and Open is now 3

17. We will receive your Form A and return to the premises to complete your work request.

18. As your Form A work request progresses, its status will automatically update in the Portal.

You will also receive notifications with each status change (by email or SMS, depending on

what you have ticked for Form A notifications in your MyProfile).


Form B after a Fault or Network Disconnection

We may issue a Form B after attending a property if we find there are defects on the customer’s

side of the installation. We may or may not have Disconnected the property due to safety

concerns.

As these Form As are not related to a previous Form A, you will need to submit a NEW Form A.

1. Select Rectify a Form B as the Category

2. Select Connection / Supply

3. Select Reconnection of a Network Connection as the Action

4. Complete all other fields as required.


Checking Form A status with eStatus

A quick way to check your Form A status is with eStatus. You don’t need to be logged into the

portal; you just need your Form A reference number. You can also check the status of CONNECT

Applications.

Simply go to https://epp.ergon.com.au/epp/Public/eStatus, enter your Form A or CONNECT

reference number and click Check Status. You will see the screen below showing the status of

your Form A or CONNECT Application.

Alerts

Sometimes when you login to the Portal you will see an Alert pop-up message. These are

important messages from us.

https://epp.ergon.com.au/epp/Public/eStatus


When you close the Alert you can still view it on your MyHome screen under New Alert. You can

view Alerts by clicking View All. You can also Mark as read.

If you Mark As Read the Alert will be time-stamped to show when you marked it as read.

Also, when you Mark As Read the Alert will be removed from your MyHome screen.

Electrical Partners Portal Form A - Home - Ergon Energy NMI has been published to the National...

Documents

Transcript of Electrical Partners Portal Form A - Home - Ergon Energy NMI has been published to the National...