ELC 498 Course Overview DAY 2 Technological Drivers of Change.
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Transcript of ELC 498 Course Overview DAY 2 Technological Drivers of Change.
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ELC 498 Course Overview
DAY 2
Technological Drivers of Change
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Agenda
Questions??Blackboard1st Perspective
Technological drivers of change
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4 Perspectives
1. Technological Drivers Of Change
2. Creating Value: Economics Of Internet-based Commerce
3. Capturing Value: Market Structure And Competition
4. Creating And Capturing Value In The Supply Chain
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Key Technology Components
Business
ERP
CRM
Procurment
Other
ERP
CRM
Procurment
Other
BusinessC
C
C
C
Pre-Internet
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Key Technology Components
Business
ERP
CRM
Procurment
Other
ERP
CRM
Procurment
Other
BusinessC
C
C
C
With Internet Information Flows
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Key Technology Components
Post-Internet
Business
ERP
CRM
Procurment
Other
ERP
CRM
Procurment
Other
BusinessC
C
C
C
B2BElectronic Markets
Portals &B2C Markets
C2CElectronicMarkets
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Internet and World Wide Web
The InternetWWWJAVASearch Engines Portal and growth
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The Internet
ARPA -> ARPANETPacket SwitchingMore networks appear
NSFnetJANnetBITnet
TCP/IP (1974) “One protocol to glue them all”
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Internet Growth
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WWW
HTTP & HTML Tim Berners-Lee
MOSIAC Marc Andreesen
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JAVA
InteractivityClient Side appletsServer side servelets
PortabilityRuns in JVM
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Search Engines, Portals & Growth
Needle in the haystack problemsDirectories (Yahoo!) to Search Engines
(Google) 1.2 Billion users 100 Million web sites 120:1
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Growth
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The Internet and WWW -> Platform for eCommerce
ReachFlexibility and ease of UsePersonalizationInteractivityAsynchronous communicationEncyclopedic natureRichness
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Advances in Computers and Enterprise Systems
Moore’s Law – Power to the desktop (then to the
appliance?)http://www.intel.com/technology/mooreslaw/index.htm
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Enterprise Resource Planning Systems
Client server replacement for the mainframe and legacy systems
Complexity folds in to “one size fits all” solution
Based on Intranet (extranets)Digital nerve center for the entire
enterpriseSAP & Peoplesoft
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Customer relationship management
Began with the databaseRolodex on steroids
Sales force automationCustomer service and supportUsually tied to ERP system
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Logistics and fulfillment
1. Capture the items and quantity desired (shopping cart)
2. Apply promotional pricing advise consumer3. Notify if out of stock, date of likely shipping4. Check with suppliers (drop ship?)5. Obtain shipping and billing info6. Determine special requirements7. Delivery options?8. Delivery timing?9. Partial deliveries OK?
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Logistics and fulfillment
10. back-orders?11. Computer Shipping and handling costs12. Total Cost?13. Determine credit worthiness14. Get Credit card info15. Advise consumer if credit rejected16. Complete transaction provide customer with
order number17. Clear transaction with credit card processor18. Update inventory or ERP19. Deliver order.
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Logistics and Fulfillment
ShippingOutsource?
UPS, FEDEX, DHL, USPS In house
Distribution centersVehicle fleet
“Last Mile” ProblemSmall number of parcels miles apart to
individuals who may not be home
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Summary
Internet-> WWWComputer systems
ERPCRMProcurement and fulfillment logistics
Who there and what are they doing there?
All this happened in the last 20 years