El Camino Community College Police Department Communications & Records Flex Day Presentation 2010...

El Camino Community CollegeEl Camino Community CollegePolice DepartmentPolice Department

Communications & RecordsCommunications & Records

Flex Day Presentation 2010Flex Day Presentation 2010

TALK TO ME! TALK TO ME! Emergency Communications!Emergency Communications!

What Are We Going What Are We Going To Talk About??To Talk About??

What is the Communications CenterWhat is the Communications Center What is it that we doWhat is it that we do Important numbers to haveImportant numbers to have When to/not call 9-1-1 and/or PoliceWhen to/not call 9-1-1 and/or Police What information do we need when What information do we need when

you callyou call

What is the Communications Center?What is the Communications Center?

The center is responsible for taking calls and dispatching The center is responsible for taking calls and dispatching personnel for both the Torrance campus and the Compton Centerpersonnel for both the Torrance campus and the Compton Center

Campus Police dispatchers are the initial contact from the public Campus Police dispatchers are the initial contact from the public for the police department. for the police department.

The dispatchers answer:The dispatchers answer:• Incoming telephone calls from 10-digit non-emergency business lines Incoming telephone calls from 10-digit non-emergency business lines • 9-1-19-1-1 emergency phone lines emergency phone lines• Multiple police radio frequencies and monitor several non-police Multiple police radio frequencies and monitor several non-police

campus frequencies. campus frequencies. The Communications Center monitors other surrounding agency's The Communications Center monitors other surrounding agency's

radio frequencies for the purpose of providing mutual aide. radio frequencies for the purpose of providing mutual aide. ECC Campus fire alarm system is monitored at the ECC Campus fire alarm system is monitored at the

Communications Center. Communications Center. The police dispatchers also handle the records management The police dispatchers also handle the records management

function for the department by processing crime reports, citations, function for the department by processing crime reports, citations, as well as other police record keeping tasks. as well as other police record keeping tasks.


Staffing Staffing • Center is staffed:Center is staffed:

24/7 360 days a year24/7 360 days a year

• 4 Full-time4 Full-time• 2 Part-time2 Part-time• 4 Part-time Student 4 Part-time Student

WorkersWorkers EquipmentEquipment

• 12 Phone Lines12 Phone Lines• 4 9-1-1 Lines4 9-1-1 Lines• 2 Support Lines2 Support Lines• 4 Radio Frequencies4 Radio Frequencies

StatisticsStatistics

2009Total

2009-CEC

2009-ECC

Calls for Service 18760 3773 14987

Officer/Cadet Initiated 26926 7764 19162

Total CAD entries (Non Admin Codes) 45686 11537 34149

Total Reports Taken 1439 320 1119

Total Calls through Comm. Center 51,289 2,765 48,524

Calls to 9-1-1 9,391 606 8,785

Total Calls (3100/2999) 41,898 2,159 39,739

Important NumbersImportant Numbers

TorranceTorrance• Emergencies Emergencies

Dial Dial 9-1-19-1-1• From any campus Cisco PhoneFrom any campus Cisco Phone• From any campus pay phoneFrom any campus pay phone• Emergency Poles/Red PhoneEmergency Poles/Red Phone

• Non-Emergencies & General InformationNon-Emergencies & General Information Dial 3100Dial 3100

• From any campus Cisco phoneFrom any campus Cisco phone Dial 310-660-3100Dial 310-660-3100

• From any other phones or off campusFrom any other phones or off campus

Important NumbersImportant Numbers

ComptonCompton• Emergencies Emergencies

Dial Dial 9-1-19-1-1• From any campus Cisco phoneFrom any campus Cisco phone• From any campus pay phoneFrom any campus pay phone

• Non-EmergenciesNon-Emergencies Dial Ext 2999Dial Ext 2999

• From any campus Cisco phoneFrom any campus Cisco phone Dial 310-900-1600 Ext 2999Dial 310-900-1600 Ext 2999

• From any other phones or from off campusFrom any other phones or from off campus

• General InformationGeneral Information Front Desk Ext 2790 Front Desk Ext 2790

Examples of when to call Examples of when to call 9-1-19-1-1

When you see smoke or fire.When you see smoke or fire. When someone’s life and/or property When someone’s life and/or property

are in immediate dangerare in immediate danger When you see a crime being When you see a crime being

committedcommitted When rescue or emergency medical When rescue or emergency medical

assistance is neededassistance is needed When you are not sureWhen you are not sure

• Call & let trained personnel decideCall & let trained personnel decide

Examples of when not to call Examples of when not to call 9-1-19-1-1

Buildings or rooms are still lockedBuildings or rooms are still locked Left belongings in buildingsLeft belongings in buildings Your computer is not workingYour computer is not working Toilet is over flowingToilet is over flowing Permit machine is not workingPermit machine is not working Unable to find parkingUnable to find parking

Who Do I Call If I Don’t Call Who Do I Call If I Don’t Call 9-1-19-1-1

Unless you need an immediate Unless you need an immediate response to a fire, medical or police response to a fire, medical or police emergency call the Non-Emergency emergency call the Non-Emergency number at:number at:

310-660-3100 (Torrance)310-660-3100 (Torrance) 310-900-1600 ext 2999 (Compton)310-900-1600 ext 2999 (Compton)

• Using the non-emergency number keeps Using the non-emergency number keeps 9-1-19-1-1 available for true emergencies. available for true emergencies.

What Will The Dispatcher Ask You What Will The Dispatcher Ask You When You Call When You Call 9-1-19-1-1??

All callers are asked a standard set of All callers are asked a standard set of questions which will help the questions which will help the dispatcher prioritize your calldispatcher prioritize your call

Provide the responding personnel Provide the responding personnel with information before their arrival with information before their arrival

The following are just some of the The following are just some of the questions we may ask you:questions we may ask you:


LOCATION of the problem:LOCATION of the problem:• Where are you and where did the incident happenWhere are you and where did the incident happen

This is important in case the phone is disconnected for This is important in case the phone is disconnected for some reasonsome reason

Even though the 9-1-1 screen in dispatch should have the Even though the 9-1-1 screen in dispatch should have the phone number and address of the phone you are calling phone number and address of the phone you are calling from, the dispatcher will ask you the address where the from, the dispatcher will ask you the address where the problem is, as well as what campus you are calling from, to problem is, as well as what campus you are calling from, to verify the information on the 9-1-1 screen. verify the information on the 9-1-1 screen.

You may be calling from an address other than the one You may be calling from an address other than the one where the problem is.where the problem is.

• It is important to give any building names, building It is important to give any building names, building numbers, unit or suite number.numbers, unit or suite number.

• Be as specific as possible. Avoid using "left" and "right" Be as specific as possible. Avoid using "left" and "right" as directions. This is often confusing. as directions. This is often confusing.


NATURE OF THE PROBLEM:NATURE OF THE PROBLEM:• Please use real languagePlease use real language

Don’t try to use lingo or slang. It will only confuse the Don’t try to use lingo or slang. It will only confuse the situation. situation.

Just tell us briefly what is happening or what Just tell us briefly what is happening or what happened.happened.

• Is anyone injured?Is anyone injured?• Basic description of what occurred.Basic description of what occurred.

TIME ELEMENT: TIME ELEMENT: • When did this occur? When did this occur?

5 minutes ago, 5 days ago, last year5 minutes ago, 5 days ago, last year Has it been going on over a span of time (hours, Has it been going on over a span of time (hours,

days, or weeks)days, or weeks)


PERSON DESCRIPTION:PERSON DESCRIPTION:• How many people are involved?How many people are involved?• Race, sex, height, weight, clothing, hair color, facial Race, sex, height, weight, clothing, hair color, facial

hair, eyeglasses, hat, etc.hair, eyeglasses, hat, etc.• We like descriptions from the top to bottom, outside to We like descriptions from the top to bottom, outside to

inside…inside… What is “Top to Bottom”? Hat, hair, facial hair? Shirt, coat, What is “Top to Bottom”? Hat, hair, facial hair? Shirt, coat,

pants, shoes – top of the person to the bottompants, shoes – top of the person to the bottom What is “Outside to inside”? Coat is on the outside, shirt is What is “Outside to inside”? Coat is on the outside, shirt is

on the inside, T-shirt inside that – outer clothing first then on the inside, T-shirt inside that – outer clothing first then to the detailed less visible clothing.to the detailed less visible clothing.

• DID THE PERSON HAVE A WEAPON? DID THE PERSON HAVE A WEAPON? If so what kindIf so what kind Was the person carrying anything else?Was the person carrying anything else?

• Where did the person go?Where did the person go?


VEHICLE DESCRIPTION VEHICLE DESCRIPTION • Color, make, modelColor, make, model• License plate number License plate number • Number of doorsNumber of doors• Direction of travel Direction of travel


When calling 911, all you have to do is answer the When calling 911, all you have to do is answer the dispatcher’s questions! dispatcher’s questions!

Stay on the phone and answer the questions as calmly as Stay on the phone and answer the questions as calmly as you can. you can.

Sometimes it may sound as if the dispatcher is repeating Sometimes it may sound as if the dispatcher is repeating themselves with the same questions but you may give themselves with the same questions but you may give more detail the second time. more detail the second time.

There may have been something you've forgotten earlier. There may have been something you've forgotten earlier. Please don't become irritated with them. They are trying to Please don't become irritated with them. They are trying to

obtain important information and to assist you. obtain important information and to assist you. We know anxiety is a terrible emotion, but try to remain We know anxiety is a terrible emotion, but try to remain

calm when giving information.calm when giving information.

Do not hang up until either the Do not hang up until either the 9-1-19-1-1 Dispatcher or Dispatcher or the on-scene Police or Fire personnel direct you to.the on-scene Police or Fire personnel direct you to.


WHEN GIVING INFORMATION, DON'T EDIT OR EXAGERATE! WHEN GIVING INFORMATION, DON'T EDIT OR EXAGERATE! Give all the information that you have. Give all the information that you have.

• For Example: If you don't mention that the suspect was For Example: If you don't mention that the suspect was wearing a red hat because you don't think it was important, wearing a red hat because you don't think it was important, you may be withholding the single most important identifier in you may be withholding the single most important identifier in apprehending the suspect.apprehending the suspect.

Emergency response WILL NOT be delayed by answering Emergency response WILL NOT be delayed by answering the questions.the questions.

In most instances, assistance will be dispatched while you In most instances, assistance will be dispatched while you are still on the phone.are still on the phone.

By answering the dispatcher's questions, the dispatcher can By answering the dispatcher's questions, the dispatcher can relay important information to the units responding prior to relay important information to the units responding prior to their arrival.their arrival.

This increases the chances of a successful outcome to the This increases the chances of a successful outcome to the call!call!

Location, Location, LocationLocation, Location, Location

What If I Dial 9-1-1 By Mistake ?What If I Dial 9-1-1 By Mistake ?

DO NOT HANG UP!DO NOT HANG UP! Stay on the line and tell the dispatcher Stay on the line and tell the dispatcher

that you have dialed that you have dialed 9-1-19-1-1 by mistake, and by mistake, and that you do not need emergency help! that you do not need emergency help!

Anytime the police dispatcher receives a Anytime the police dispatcher receives a 9-1-19-1-1 "hang-up"; the location must be "hang-up"; the location must be contacted to be sure that no actual contacted to be sure that no actual emergency existsemergency exists• An officer must then be dispatched to the An officer must then be dispatched to the

address to checkaddress to check

Are Pay Phones Any Different?Are Pay Phones Any Different?

You may dial You may dial 9-1-19-1-1 for an emergency for an emergency at any pay phoneat any pay phone

You do not need any coinsYou do not need any coins The phone number and location of The phone number and location of

the pay phone should show up on the the pay phone should show up on the 9-1-19-1-1 screen. screen.

What About Calling What About Calling 9-1-19-1-1 From My Cellular Phone?From My Cellular Phone?

While we encourage people to use the While we encourage people to use the cellular phones to dial cellular phones to dial 9-1-19-1-1 in emergency in emergency situations, people also need to be aware situations, people also need to be aware that location information does not appear that location information does not appear on the Dispatchers screen as it does on a on the Dispatchers screen as it does on a call from a landline phone. call from a landline phone.

Technology is advancing in this fieldTechnology is advancing in this field• Very little information is displayed on Very little information is displayed on 9-1-19-1-1

screen about the phonescreen about the phone• Only the the cellular company provider name Only the the cellular company provider name

(i.e. Verizon or T-Mobile, etc.) and the phone (i.e. Verizon or T-Mobile, etc.) and the phone number of the cellular phone, and a best effort number of the cellular phone, and a best effort location location


Only T-Mobile calls on Only T-Mobile calls on the Torrance campus the Torrance campus come directly to us.come directly to us.

All others go to either All others go to either CHP, Gardena, LASO, CHP, Gardena, LASO, or Torrance and then or Torrance and then have to transferred to have to transferred to usus

System is based on System is based on the GPS chip in the the GPS chip in the phone as well as other phone as well as other factors based on the factors based on the Cell TowerCell Tower

Where Does It All Go…Where Does It All Go…

9-1-19-1-1 is the number to dial for is the number to dial for the fastest possible emergency the fastest possible emergency

response when you needresponse when you need

Emergency POLICE, FIRE or Emergency POLICE, FIRE or MEDICAL ASSISTANCE in a MEDICAL ASSISTANCE in a

life or death situationlife or death situation

Questions or CommentsQuestions or Comments

Communications CenterCommunications Center• Torrance – 310-660-3100Torrance – 310-660-3100• Compton – 310-900-1600 x2999Compton – 310-900-1600 x2999

Josh ArmstrongJosh Armstrong• 310-660-6777310-660-6777• [email protected]@elcamino.edu

El Camino Community College Police Department Communications & Records Flex Day Presentation 2010...

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