Eis mon 1330 sponsor exact target

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THE SOCIAL BREAK-UP: WHY CONSUMERS UNSUBSCRIBE, UNLIKE & UNFOLLOW YOUR BRAND… @jkrohrs @exacttarge t

Transcript of Eis mon 1330 sponsor exact target

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THE SOCIAL BREAK-UP:WHY CONSUMERS UNSUBSCRIBE, UNLIKE & UNFOLLOW YOUR BRAND…

@jkrohrs@exacttarget

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…ORTHREE

REASONS TO BE

OBSESSED WITHENGAGEMENT

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BRANDSWANTRELATIONSHIPS

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BUT WE’RE SPEED DATERS

AT HEART

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MARKTERSLONG FOR

THE SIMPLE ROMANCE

OF READERS,LISTENERS &

VIEWERS

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INSTEAD OFTHE ADDEDCOMPLEXITY OFSUBSCRIBERS,FANS &FOLLOWERS

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<1990 1990s

Direct MailTelephone

1999 2000s 2011TVRadioPrintDisplay

IMEmailDirect MailTelephone

TVRadioPrintDisplayCable TVWebsiteSearchOnline Display

IMEmailDirect MailTelephone

TVRadioPrintDisplayWebsiteSearchOnline DisplayPaid SearchLanding PagesMicrositesOnline VideoWebinarsAffiliate Marketing

Mobile EmailSMSIMEmailDirect MailTelephone

TVRadioPrintDisplayWebsiteSearchOnline DisplayPaid SearchLanding PagesMicrositesOnline VideoAffiliate MarketingWebinarsBlogsRSSPodcastsContextualWikisSocial NetworksMobile Web

Social DMVoice MarketingMobile EmailSMS + MMSIM EmailDirect MailTelephone

TVRadioPrintDisplayWebsiteSearchOnline DisplayPaid SearchLanding PagesMicrositesOnline VideoAffiliate MarketingWebinarsBlogs/ RSSPodcastsContextual WikisSocial NetworksMobile WebBehavioral Social Media & AdsVirtual WorldsWidgetsTwitterMobile AppsGeolocation

THE MARKETING (R)EVOLUTION

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www.exacttarget.com/sff

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93% ARE SUBSCRIBERS

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42% ARE FANS

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5% ARE FOLLOWERS

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WHAT IF WELOOKED ATWHY SFFsABANDONBRANDS?

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BOREDOM & IRRELEVANCE

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FREQUENCY

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MISSEDEXPECTATIONS

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…ORTHREE

REASONS TO BE

OBSESSED WITHENGAGEMENT

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EMAIL DELIVERABILITY

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FACEBOOK VISIBILITY

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TWITTER AMPLIFICATION

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www.exacttarget.com/hubinaction