eGovernment utilization in european landscape: hiearchical cluster analysis

8/18/2019 eGovernment utilization in european landscape: hiearchical cluster analysis

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The 13th International Symposiumon Operations Research inSlovenia

eGovernment Utilization inEuropean Landscape:

Hiearchical Cluster Analysis

Mirjana Pejić Bach, Jovana Zoroja

University of Zagreb, Faculty of Economicsand Business, Zagreb, roatia

!e"tember #$%#&, #'(&, Bled, !lovenia


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eGovernment Utilization in EuropeanLandscape:

Hiearchical Cluster AnalysisIntroduction

Goals of the paper

MethodologyData

Results

Conclusion


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eGovernment

• eGovernment provides etter services for its

citi!ens and enterprises using Internet and ICTs

• "ene#ts – increasing participation$ – openness$ –

transparency – communication %ith users – transformation of ureaucratic mechanisms and

administration$

• O&CD countries '1(()s ' increasing developmentand usage of Internet

• &stonia * one of the leading countries regardingICTs usage in pulic administration )(* ofnational budget on develo"ment and usage of

+s in "ublic services-


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Goals of the +aper

1 %e aim to shade some light intothe similarities and di,erences among&uropean countries according to theirrecent usage of eGovernment -

2 %e investigate if the &uropean countriesthat are similar to the level of usage of

eGovernment are similar according to theirlevel of economic development andcompetitiveness$ as %ell as according to theperceptions of their companies regarding the

arriers in eGovnernment


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Methodology

1 the cluster hierarchical analysis is usedto organi!e &uropean countries into sensilegroupings using data from &urostat for .)13$

according to their usage of eGovernment

2 de#ned clusters are compared y themeans of /nova analysis according to0 i2

Gloal Competitiveness Indes GCI2 andGD+ per capita$ and ii2 perceptionsregarding the arriers in eGovernment


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Data

4uantifyingeGovernmentutilisation

Utili.ation ofe/overnment inselected Euro"eancountries in #'($


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Data

4uantifyingeGovernmentutilisation

Perceived barriers ofe/overnment inselected Euro"eancountries in #'($


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Results

Selected &uropean countries grouped into speci#c

clusters ased on di,erent characteristics and formsof eGovernment usage5 .)13


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Descriptive statistics of the eGovernment usageindicatorsacross clusters 6 of enterprises2

Results


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Results

Descriptive statistics of Gloal Competitiveness Inde7$GD+ per capita and perceptions regarding the arriers

in eGoverment and the /8O9/ analysis5 .)13


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... &uropean countries could e grouped into 3clusters using hierarchical cluster analysisaccording to their usage of eGovernment

... The level of eGovernment utili!ation in

particular country is more related to theperceived arriers then to the level of theeconomic development of the country

0imitation of the study 0 data are from .)13 for selected

&uropean countries

Future research0 in:uence of national policies regardingeGovernment usage should e e7amined$ comparisonof other non'&uropean countries according to their levelof eGovernment usage

Conclusion


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mpe;ic/8? @OA

for your/TT&8TIO8

eGovernment utilization in european landscape: hiearchical cluster analysis

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