eGovernment in Spain:Legal frameworks as a

leverage for sustainability

ePractice event: Efficient and Effective eGovernment Services

September 2011

Sustainability Virtuous Circle

Engagement bloom easier and co-production of services and policies drives to a more efficient usage of Government resources

Paves the way for the creation of new products, services and markets, promoting more productive and inclusive societies

Allows Government to do more with less, leading to more sustainable Public Administrations

Sustainable

Government

Competitive

and Inclusive

Society

Participative

and

Collaborative

Society

eGovernment: The engine of the sustainability virtuous circle

eGovernment as public policy

Inputs

Outputs

Outcomes

eGovernment is just another

Public Policy but their outcomes

have a global impact: The

sustainability of Society and

Public Administration

Social cohesion, economic

activity and enviromental

preservation in an engaged

societyInclusive and

participative

services used

by the societyStrategies,

budgets and

legal frameworks

15 Ministries and 139 Agencies

17 Regional Governments

8.108 local councils

Policy success is more complex in a complex environment …

Highly decentraliced country with three strong

government levels

92,5% of the procedures are

online in the national level,

equivalent to 99% of the total

volume of cases handled by the

national government

Spain has maintained an steady

progress in eGovernment

across the years above the EU

average

… but the services have been deployed and …

The switch to the digital channel is under way. USAGE

NON FORMALINTERMEDIATION

PROFESSIONALINTERMEDIATION

TAKE-UP

eGovernmentServices

Source: Eurostat and internal data, 2010

… the usage and the cases handled online are in a continuous growth

eGovernment is beginning to have economic impact in Public Administration …

Source: Spanish National Tax Agency

More productivity in Public Administrations – The National Tax Agency

Reduction of administrative burdens

Handling channel Cost of administrativeburden

Face to face 80 €

e‐channel 5 €

Intermediaries 35 €

Source: Guía Metodológica para la elaboración de la Memoria del Análisis de Impacto Normativo, Acuerdo de Consejo de Ministros, 11 Diciembre 2009 (Based on SCM)

The intensive usage of the 20 most important e-services of the National government could potentially save 3500 M € in administrative burdens to the citizens and businesses.

Consuelo Rumí, State Secretary for the Civil Service, 8/3/2011

--- and in the society

Infomediaries: Companies who re-use publicsector information for create value addedapplications, product and services for thirdparties

Business volume 1.600 M €

Infomediary activity 550-600 M €

5000-5500 employees

230 companiesRe-use of Public Sector Information

Sectors

Economy 37,6%

Cartography 30,5%

Legal 17,0%

Transports 5,2%

Society and Demography 1,9%

Meteorology 1,1%

Others ,… 6,7%

Source: “Caracterización del sector Infomediario en España”, Proyecto Aporta, Junio 2011

45,7% customers in otherMember States

Size of the companies

Más de 50

Entre 11 y 50

Entre 1 y 10

Even the innovative services are providing a measurable impact

Re-use of public sector information

The digitalization of procedures in the Regional

Government of Madrid allows to process 13.7

million documents every year. More than 60

million printed pages a year equivalent to 4,200

trees, an amount comparable to the trees of

Retiro Park (the biggest park in the City of Madrid)Source: Regional Government of Madrid, 2010 We will reduce environmental damage

posed by the consumption of 99,000 kilos

of paper a year (1,200 trees), 10 million

liters of water and 500,000 kilowatts of

power with the supress of the paper edition

of the Official GazzetteSource: BOE, 2008

eGovernment contribution to the enviroment preservation

eGovernment Strategies?

Spanish eGovernment strategies have been closely aligned with EU policies

ICT expenses?

Source: “IT Key Metrics 2011”- Gartner; Spanish Government

Laws and regulations: The key leverage

Laws and regulations are in the basis of eGovernment services and infrastructures

CitizensRights

Institutionsfor

cooperation

Frameworksand 

Guidelines

SharedPlatforms

Laws and regulations

Citizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007)

Drafted with the collaboration of businesses and civil society and approved by all the political groups of the Parliament

National, regional and local tiers of government should fulfill the rights recognized to the citizens

Recognition of the right to choose the channel for the relationship with the Public Administrations

31/12/2009

eID, intermediaries, not to resubmit data, electronic copies of administrative procedures, eGovernmentombudsman, …

Accepted by all the stakeholders

Basic law

The core of the law

A clear deadline for accomplishment

Additional rights

Laws and regulations: The key leverage

Organizational issues: Breaking with the “silo” culture through institutional collaboration

Political involvement paves the way for the collaboration among ministries and government levels

Technical managers committees for assisting the political level

Ad-hoc working groups when they are required

An Advisory Council gives permanent voice to businesses, industry and civil society

Laws and regulations: The key leverage

Developed with the collaboration of all Public Administrations with the participation of the industry

Development of the provisions for security and interoperability included in Ley 11/2007

Take into account the state of the art and frameworks and guidelines developed by OECD, EU

National Security and Interoperability Frameworks: Basic agreements for quality services

Accepted by all Public Administrations

Legal texts

Aligned with international standards

Laws and regulations: The key leverage

The National Security Framework: The Security Policy for Spanish eGovernment

Creates the necessary conditions of trust

Introduce common elements of security

Provide a common language

Respectful with personal data privacy laws

Laws and regulations: The key leverage

The National Interoperability Framework: The provision of a common language

Multidimensional and multilateral approach

Criteria for the selection and usage of standards

Specification of instruments: Repository of applications, inventory of services, …

eSignatures and eIDsinteroperability policy

Catalogue of technical guides: eDoc, Data models, …

Definition of common platforms and services

Laws and regulations: The key leverage

Internet

The value chain of shared platforms and services

Built to support the whole administrative procedure lifecycle and define in our legal framework

Enablers of the massive and full-implementation of e-services

More than 23.000.000 of DNI-e, accepted as eIDby all the Public Administrations

A solid base for the Spanish G-Cloud

Third Party

Services

e-IDValidation Services

eDeliveryElectronic

Exchange of Information

Other Public Administration

Services

ePaymente-forms

eArchive

Laws and regulations: The key leverage

Summary and conclusions

Laws and regulations provide sustainability to eGovernment services and infrastructures

Establish legal equivalence with paper based procedures

Clear regulations and guides

Rules for collaboration among agencies and government levels

Promotes sharing resources

Muchas gracias

E-mail: emilio.garcia@mpt.es

Twitter: @egarciagarcia

http://administracionelectronica.gob.es

Twitter: @obsae