eGovernment in Greece

George Papadopoulos LL.M. (Cantab), Attorney at law, Legal Advisor (MAREG, Gen. Secretary (HSA)

12 March 2014

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“All people are entitled to be part of the Information Society. It is the State’s

obligation to facilitate access as well as the production, exchange and diffusion

of electronic data".

Constitution of Greece, Article 5A

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Where do we stand today?

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19 indicatorsOver EU average

65 indicatorsBelow EU average

In 65 out of 84 indicators (77%), Greece falls below EU average

Critical areas – Indicators with considerable lag compared to EU average:- Households with broadband access to the Internet

- Mobile broadband penetration

- High speed broadband penetration

- eCommerce indicators

- Use of ICT in education and online presence of schools

- ICT goods and services imports/ exports.

Digital Scorecard 2013: GREECE

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Digital Scorecard% target achievement (GR vs EU)

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• Electronic interaction by citizens* with public authorities (2012)

*Citizens aged between 25 and 54Source: Eurostat

DK SE FI NL FR LU EE AT DE SI IE BE LV ES HUEU27 SK MT UK PT LT EL PL CZ CY RO BG HR IT0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Basic eGovernment indicators

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Basic eGovernment indicators

Take-up of eGovernment by SMEs (2012)

While most large enterprises already use eGovernment services the take-up by SMEs is slow

Source: Eurostat

LT FI SE EE FR PT DK AT SI CZ IE SK NL PL LU BE UK LV EL HR MTEU27 DE CY IT HU BG ES RO0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

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eGovernment infographics: GREECE

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eGovernment infographics: GREECE

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eGovernment infographics: GREECE

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E-Gov and Entrepreneurship

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E-gov – Reduction of Administrative Burdens

Setting up a

Company

•One stop shop•Business Registry – Chamber of Commerce

Licensing

•Online filing •Notification + ex post controls•Extending validity period

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Creating new opportunities for innovative start-ups – Open Data

re-use of public sector information

Open by default principle – www.data.gov.gr

Startups use open data to deliver value added

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E-gov and transparency

Every Government Decision on the Internet

10.652.102 decisions online

Transparency Programme

Open e-deliberation and recruitment (opengov.gr)

• Opengov.gr is designed to serve the principles of transparency, deliberation, collaboration and accountability. It includes two basic initiatives: Οpen calls for the recruitment of public administration officials, and Electronic, open-deliberation for participatory rule making. The citizens’ needs for timely information as well as their participation into public affairs, consist the central scope of the opengov project.

• Draft legislative acts and governmental policy initiatives are posted to a blog like platform for deliberation, prior to their finalization. Citizens and organizations are invited to post their comments, suggestions and criticisms article-by-article. All submitted comments are collected and processed by the relevant authorities and in many cases they are incorporated in the final text.

Open e-deliberation and recruitment (opengov.gr)

Indicators (10/2009 - 09/2013):• Number of consultations: 358• Number of comments: 99.750• Categories of consultations: Legislative 52% Pre-Legislative 27%, Others

23%• Median duration of consultation: 18 days (3 - 71 days)• Median number of comments per consultation: 278 (0 - 13.741

comments)• Median number of comments per Consultation: 80• Mean number of consultations per month: 7.5 (1 - 11 months),

declining during July and August• Network of Consultation Managers: 87 administrators as

representatives of institutions.

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The Greek eGovernment Strategy 2014-2020

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Greek eGovernment Strategy 2014-2020The vision

Greece aims to build a more efficient, transparent and accountable

administration, through the use of ICT and the support of the

necessary governance and monitoring mechanisms,

while maximizing constituent satisfaction, increasing participation

and recovering confidence by offering constantly enhanced

electronic services and promoting a new digital culture.

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Greek eGovernment Strategy 2014-2020Principles

Interoperability Compliance or justification Integration

Conservation – Non-recurrence Single data entry Feasibility -

Sustainability

Transparency –Confidence recovery e-Accessibility Security - Privacy

Citizen participation

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Greek eGovernment Strategy 2014-2020Strategic Orientations & Targets

MODERNIZATION OF THE STATE AND THE ADMINISTRATION

SIMPLIFICATION OF PROCEDURES THROUGH THE USE OF ICT

ELECTRONIC MANAGEMENT OF DOCUMENTS – DIGITALIZATION OF PROCEDURES

SINGLE USE OF THE RESOURCES OF THE PUBLIC ADMINISTRATION

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Greek eGovernment Strategy 2014-2020Vertical eGovernment Interventions

Health

• Unified computerization of hospitals, based on integrated and binding communication standards

Social Security

• Interoperability of the citizens’ Register to automate procedures related to social security certificates, pensions, allowances, etc.

Fiscal Reform• Interoperability of IT systems for faster tax collection and tax evasion control;• Single access point for citizens to the Public Administration, facilitating the provision of

fully online tax services;• Single fiscal management system , which will secure standardization and

interoperability from a management, procedural and technological point of view.Justice

• Automation of certificates issuance and access to the judicial record

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Greek eGovernment Strategy 2014-2020eGovernment Structure (provisional)

Government Council of Administrative

ReformE-Gov Coordination Committee

DG e-Gov

Project ManagementIT Financing

Ministries-Public administration entities

Life-changing projects

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Syzefxis II: National network

24616 M€ Q1 2014 Q3 2014DESIGN/TENDER

START IMPLEMENTATION

High level and secure broadband connection. Network and telephony services to 34.000 buildings nationwide.

50% savings on telecom expenses annually

Wireless access to 55.000 government

smartphones

Secure services for the public sector

Rural Broadband

25161 M€ Q4 2013 Q2 2014TENDERSTARTIMPLEMENTATION

Broadband Development in specific Rural

White Areas of Greece

Broadband Convergence between rural and

urban areas

Support at least the 95% of the targeted

population

Enforce the digital growth and

development in rural areas

TAXISnet

268 M€ 12/2012

Integrated online tax services for citizens

and enterprises

6,500,000 users

19 million transactions yearly

Secure transactions

Citizen-centric approach

Integration with existing tax systems

ELENXIS

278 M€ 12/2012

Electronic tax & customs control and audit

mechanism for improving tax compliance

and fight tax fraud

Upgrade the operational capacity of

audit services

Tackling tax evasion and tax fraud

Create and update “credible blacklist”

Government CRM

2814 M€ Q2 2013 Q2 2014

Unified relations management between the

state and citizens and enterprises

Unified case management (technology

and processes)

Better personalized services

Processes to unify offline and online

Strategic view of citizen and enterprises

needs

Single sign-on to electronic services

DESIGN/TENDER

START IMPLEMENTATION

Government ERP

2914 M€ Q4 2013 Q3 2014

Fiscal reform project in order to support all

stakeholders in Central Government from a

single point with standard procedures and

rules for the management of public

resources.

DESIGN/TENDER

STARTIMPLEMENTATION

Government HRMS

3010 M€ Q4 2013 Q3 2014

Introduction of a single unified HRMS for a

more effective Human Recourses management

and development.

Unified HRMS

Common HR policies

Talent and Time management

Supporting the idea of the State employee

Focus on Human Capital Development

DESIGN/TENDER

STARTIMPLEMENTATION

Data Center & G-Cloud

3115 M€ Q1 2013 Q1 2014

Creation of two identical DC’s one for Ministry

of Finance projects and one the rest e-

Government projects.

Tools for the effective management of

Operational procedures and utilization of

existing ICT infrastructures

Economies of scale in the costs of ICT

purchases and maintenance

TENDER START IMPLEMENTATION

Q3 2014