EFQMTraining Brochure

7/31/2019 EFQMTraining Brochure

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EFQM is a global non-for-profit membership foundation based in Brussels, Belgium. With more than

500 members covering more than 55 countries and 50 industries, we provide a unique platform for

organisations to learn from each other and improve performance. EFQM is the custodian of the

EFQM Excellence Model, a business model which is helping over 30 000 organisations around the

globe to strive for Sustainable Excellence.

EFQM Members share a common goal; the pursuit of excellence. The EFQM Excellence Model

provides a common framework and language that facilitates the effective sharing of information

between organisations; transcending sectorial, cultural and maturity barriers.

Becoming part of this network will enable you to engage with like-minded individuals, sharing

experience and ideas to develop new, innovative and practical solutions to address the real

challenges your organisation needs to overcome to become successful.

This experience together with our members and partners, gives us the knowledge and expertise tocreate and deliver high level training and real-lifeassignments to develop tomorrows leaders. Our

courses will challenge your assumptions and your business approach by introducing a new way of

thinking; a way that will help you to drive your organisation towards sustainable excellence.

The EFQM Portfolio is designed to help organisations at every step of their journey. Our products

and services have been tailored to support the systematic implementation of the EFQM Excellence

Model in any organisation, regardless of size, sector or maturity.


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EFQM is helping to prepare a new generation of business leaders by offering training and

development opportunities built on practice-based learning and exchange between organisations.

Initially focusing on training Business Excellence Professionals how to assess an organisation using

the EFQM Excellence Model, our portfolio has expanded to include courses on how to start your

organisations Journey to Excellence, to Business Management training for Senior Managers and

High Potentials through the Pegasus programme.

20 years of experience More than 900 people trained by EFQM in 2011

Another 841 trained by Partners

With a Net Promoter Score of 60

Training What?

Basic Assessor Training An online training that gives an introduction

to the three dimensions of the EFQM Model

and the Basics of an EFQM assessment.

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EFQM Assessor Training Get an in-depth understanding of EFQM

assessment and qualify as an official EFQM

Assessor.

Page 5Master Assessor Training Define the strategic context of an

assessment and learn how to act as a team

leader.

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Journey to Excellence Understand and use Self-Assessment as an

improvement tool and develop a roadmap

for your organisations journey to Excellence.

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Leaders for Excellence Understand how to apply the EFQMExcellence Model within your working

environment.

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Validator Training Learn how to validate improvement projects

and become an official EFQM Validator.

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On this pathway, you will learn to master skills and tools to achieve both personal and professional

growth. The EFQM Excellence Model, RADAR Logic and Fundamental Concepts will challenge your

assumptions and your approach to management. You will discover how to identify an organisation's

strengths and areas for improvement and, through this knowledge you will understand how to drive

an organisation to Sustainable Excellence.

Basic Assessor Training

EFQM Assessor Training

EFQM Master AssessorTraining

Act as an EFQM Award Assessor

Act as an EFQM Assessment Team Leader

The EFQM training I attended was delivered by experienced professionals who really know their subjects, both in

theory and in practical implementation. Training with EFQM also provides the opportunity to work with and

understand the subtle differences between European nationalities and cultures.

Dr. Ian May, Siemens UK


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This course is addressed to individuals who want to

understand the basics of the EFQM Model and its threeconstituents (The 8 Fundamental Concepts of Excellence, The

9 Criteria of the EFQM Model, The RADAR Logic)

Moreover you will get an insight of how the model can

practically be applied into an organisation and the ideas

behind an assessment. It is a practical introduction to EFQM,

the model and assessment that can be followed remotely

through internet modules.

Registration fees: 120 for members and 150 for non-affiliated organisations (excl. VAT). For

more detailed information on content and dates, please visit our website (www.efqm.org) or

contact our training department at [email protected] on +32 2 7753511.

Online training

Get an introduction to the three dimensions of the EFQM Model

Understand the culture of an organisation

Understand the Basics of an EFQM assessment

Help you to prepare for the EAT training
http://www.efqm.org/http://www.efqm.org/http://www.efqm.org/mailto:[email protected]:[email protected]:[email protected]://www.efqm.org/


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Registration fees: 1720 for members and 2150 for non-affiliated organisations (excl. VAT).

For more detailed information on content and dates, please visit our website (www.efqm.org)

or contact our training department [email protected] or on +32 2 7753511

Learn to effectively apply the RADAR scoring to produce value adding performance analyses

Individual coaching and personal development

Understand the EFQM Excellence Model and its links to the Fundamental Concepts

Understand the culture of an organisation

Act as an EFQM Award Assessor

This course is addressed to individuals who intend to become a

qualified EFQM Assessor, and those who would like a more detailed

understanding of the EFQM Excellence Model and the RADAR Logic.

This course is a pass or fail. For 3 days, you will be assessed based on

your team work contributions, your evaluation of information, your

feedback and written exercises. Prior to the training, you will be asked

to analyse a case study - another pre-requisite for successfully going

through the training. Passing formally qualifies you as an international

EFQM Excellence Assessor and enables you to act as an EFQM Award

Assessor.

You get a lot of learning in a short time span. It is very concentrated which for me is the bestthing. It is very valuable. It is like a living or better a practical MBA. It is not merely a technical

training, but also a personal and leadership training where you start understanding organisations

which is not easy and definitely not easy to learn.

Julio Gonzalez Bedia, General Manager, Aliad Spain


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Joining an EFQM Assessment Team is a unique learning experience. Where else do you get the

opportunity to work as part of a diverse multi-national team, with a range of backgrounds and

experiences on a real project? How else would you get the opportunity to spend time with an

organisation, understanding their strategic challenges and helping them to understand what they

need to do to progress their journey towards excellence? Where else can you practice gathering,

compiling and rapidly processing information from a number of different sources, enabling you to

gain insights into an organisation in days that impress their management team?

Ive been able to use the skills Ive learned as an assessor to gain additional

insights into our own business. This ability to understand the

interdependencies between departments and taking a strategic view has been

invaluable in my personal development.

Mia Goetvinck, Director Business Excellence & CSR, Ricoh Belgium

Usually, especially in larger organizations, your benchmarks are set within

the company or within the industry. As an assessor though, you get the

opportunity to take a look at new companies, new ways of working and good

practice examples.

Enrico Tosco, HR Manager, Telecom Italia

Over the years, weve watched many of our assessors progressing in their careers, using the skills and

experience theyve learned as an assessor to provide valuable insights into their own organisation.

The ability to see the big picture, to see through the complexities of the operations to understand

the linkages, both inside and outside the organisation, and propose practical solutions are highly

desirable skills.

If you want to join the EFQM Assessor Community, you need to complete the EFQM Assessor

Training course. This will give you the basic skills you will need to assess an organisation using the

EFQM Excellence Model. To refine these skills, you will need to join an EFQM Assessor Team,

whether for EFQM or with one of our Partner Organisations.


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Todaysbusiness environment calls for Assessors who

can understand the complexities of various industries and

organisational structures. It requires them to lead teams

strategically, responsibly and ethically. Participants leave this 3 day

training equipped to manage, make tough decisions and help

organisations towards sustainable success.

The course is a pass or fail. During the training, participants will

receive detailed personal feedback and guidance. Passing the

course formally qualifies you as an EFQM Master Assessor.

In this training, you get opportunities to share a lot of key non-verbal features of an Assessor

Team Leader, which has been most helpful in the EEA Assessment that we are just now finishing.

A "must", even for seasoned Assessors.

Antoine Bastin, AFNOR Dveloppement

Define the strategic context of an assessment

Create balanced teams

Conduct highly efficient assessments

Understand the market and financial dynamics of an organisation

Gather evidence effectively on site

Provide constructive and actionable feedback

Handle difficult situations and deal with complaints


more detailed information on content and dates, please visit our website (www.efqm.org) or

contact our training department [email protected] or on +32 2 7753511.


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When it comes to effectively implementing the EFQM Excellence Model in an organisation, line managers needto be involved and engaged in the process but dont need the same detailed understanding of the concepts and

principles as a business excellence professional. On this pathway, you will understand how to practically apply

the concepts and principles of EFQM using simple tools and techniques that will add value to your work place.

Learn from experience:

Manage an actual improvement

project at your organisation

Journey to Excellence Training

EFQM Leader for ExcellenceLevel 1

EFQM Leader for ExcellenceLevel 2


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Each organisation is unique and of course

each organisations journey is different.

However, through the years we have

understood many common features of

these journeys and we have gathered

some key practical steps that all

organisations can consider.

During this 2-day training you will learn to

identify where you are on your journey to

excellence, where you would like to be and how to get there. At the end of the course, you will

better appreciate what is required to set out on the journey, not just in terms of tools and techniques

but also in cultural development.


For more detailed information on content and dates, please visit our website (www.efqm.org) or

contact our training department at [email protected] on +32 2 7753511.

Understand and use Self-Assessment as an improvement tool

Develop a roadmap for your organisations action plan

Discover how to prioritise improvement actions

Develop a plan to engage people within your organisation

Learn about tools and techniques to improve performance

Understand EFQM's Levels of Excellence

Recognise the cultural aspects of Excellence

"This was a very useful experience. You helped me understand what it is all about"

Efie Kontou, teacher, HAEF

"This was a very well designed and professionally delivered course. The material was useful and

pitched at the right level

Leo Vegoda, Human Resource Manager, ICANN


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Leaders for Excellence is especially designedfor managers who want to understand and

apply the EFQM Excellence Model within their

working environment. Using real application

documents, from either the public or private

sector and simple, effective tools, participants

will learn how to identify areas for

improvement and adopt a structured approach

to effectively address them.

Individuals who pass the course will receive the official EFQM qualification as EFQM Leader for

ExcellenceLevel 1. An additional qualification, EFQM Leader for Excellence Level 2, will be

given to participants who, within a year of the training, successfully complete within their

organisation:

A DMAIC improvement project or

A Self-Assessment using the Business Excellence Matrix


For more detailed information on content and dates, please visit our website (www.efqm.org) or

contact our training department [email protected] or on +32 2 7753511.

Understand the basics of the EFQM Excellence Model, the RADAR Logic and the Fundamental

Concepts

Learn how to interpret an assessment feedback report

Understand how to use the DMAIC approach, and supporting improvement tools, to pinpoint

and address the root cause of improvement areas identified

Understand how to use the Business Excellence Matrix approach to develop an Enabler Map

for your organisation and complete a Self-Assessment.


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This course is designed for those of you who want to

align their improvement projects with the EFQM

Excellence Model, or who would like to learn to use theRADAR methodology to manage and structure

improvement. Through a highly practical 2 day training

you will understand what it takes to drive, recognise

and validate the success of an improvement project.

This is a pass fail course and after successfully passing

this training, you will be certified as an official EFQM

Validator.

Taking part in a validation process is a fulfilling experience. You will benefit from professional as well

as personal development. An EFQM Validator must gather and analyse data within a tight timescale.

He or she must make fast decisions and present an organisation with high level feedback after just one

day.


more detailed information on content and dates, please visit our website (www.efqm.org) or contact

our training department [email protected] or on +32 2 7753511.

"If you enjoy helping organisations near the start of their Excellence journey, being a C2E

Validator is a good way. You meet committed people on site and you can help them and the

organisation on their way. It's always inspiring to meet people who really want to help their

organisation improve."

Derek Medhurst, Director, D & D Excellence Limited

Diagnose how EFQM assessments and both priority setting and improvement projects are

conducted and integrated

Recognise the achievements of improvement project managers and provide feedback

Use RADAR logic to structure, monitor and review improvement projects

Obtain the official EFQM Validator certificate


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Iosune Aguirre Max Lagrillire

Caroline Verschraeghen

Delegates attending our training programmes have the unique opportunity to learn from a

dedicated, highly skilled and experienced team of tutors. EFQM is proud to present the Faculty

members:

Andreas Schmidt, SSB Consult

Andr Haynes, Consulting Celal Sekin, Seckin Danismanlik Egitim ve Ticaret Ltd. Sti.

Chris Hakes, Leadership Agenda

Chris Webbley, Chris Webbley Associates Ltd

Christian Forstner, Siemens

Geoff Carter, PACEPerformance Ltd

Gianluca Mul, EFQM

Hans-Joachim Schneider, QMS AG

Jacqueline van Rijswijk, Improve4ALL

James Howe, Metamorphase sprl

Laurie Bradley, TQMI Ltd

Mark Webster, Mark Webster Consulting

Matt Fisher, EFQM

Maxim-Henri Lagrillire, EFQM

Mike Gallagher, TQMI Ltd

Norman Hughes, Footloose Enterprises Ltd

Paul Gemoets, EFQM

Samuli Pruikkonen, EFQM

Vittorio Cesarotti, University of Rome 'Tor Vergata'

Paul Gemoets


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Most of our trainings are delivered at our premises. To see the latest

training dates, please visit our websitewww.efqm.org.

If you have a number of people to be trained, we are happy to deliver any of our training courses at

your premises. This training formula is increasingly popular for several reasons:

You can determine the structure and objectives of the training in cooperation with the leadFaculty member so that, for instance, the course includes your organisational specific tools

and methodologies or company specific examples

Learning can be more efficiently focused through the individual coaching of our trainers You have a choice of case studies which can be used (only for the EFQM Assessor training)

Confidentiality: employees can discuss openly in the knowledge that competitors are notpresent

Greater flexibility on dates. In addition, timing and the agenda can be adapted to yourneeds.

Cost savings on course delivery and travel can be up to 50% per person.

This One Day Workshop is designed to help your management team with no previous experience of

using the EFQM Excellence Model take the first step.

Gain a basic understanding of the EFQM Excellence Model, the Fundamental Concepts andRADAR

Understand how these concepts apply to your organisation Complete a self-assessment of your organisation together with an EFQM Expert Set up an improvement plan to meet your strategic objectives

This workshop can be used as a starting point for EFQMs Committed to Excellence.

We would be happy to discuss with you how our customised training offer could meet your

organisation's needs. For more information, please contact us [email protected] on +32 2 775

35 11.

A key strength of this course is that it has been run in house with delegates from across the

college. The exercises enabled teams who work together to gain a better collective

understanding of how to improve the business. The discussion around the Model and the practical

exercises helped to reinforce understanding and the use of relevant examples was good.

Jill Weatherill, Assistant Principal, Performance and Quality, Glasgow Central College
http://www.efqm.org/http://www.efqm.org/mailto:[email protected]:[email protected]:[email protected]:[email protected]://www.efqm.org/


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The complete and integrated portfolio of services is designed to support an organisation in its

ambition to become Excellent. How can your journey look like? Here below are just a few examples

Internal capacity building The organisation you work for External evaluation view

The Journey to Excellence

course helps you to get ready

for the first steps using the

EFQM Model and to define

your first projects making the

difference.

Your organisation considers a

self-assessment or has recently

reached the decision to engage

with EFQM as a member and to

undertake some projects.

Your organisation wants this

commitment to be confirmed

and sustained.

During the validator course you

learn to validate the impact of

the first projects on the journey

to excellence.

After the Leaders for Excellence

course, more managers have a

common language and

understanding of what it takes

to implement the more

challenging changes.

Your organisation has

experience with self-

assessments and break-through

change programmes.

Your organisation feels ready to

share and be challenged by its

peers within the membership

network.

During the EFQM Assessor

Training you do not only

deepen your knowledge onRADAR and the Model, but also

obtain personal feedback as a

team member.

For senior managers and

executives a special Pegasus

programme was designed to

expand their strategic thinking

and solution capabilities.

Your organisation is achieving

the benefits of strategic

assessment and action

programmes.

Your organisation sees value incomparing itself with the best

and learns form an in depth

and unbiased external view.

During the Master Assessor

Training you learn to be part of

or to lead a challenging

assessment mission. At the

same time you obtain personal

feedback at the next level.


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Avenue des Olympiades 2

5th

Floor

B-1140 Brussels Belgium

Tel : +32 2 775 3511

Fax : +32 2 775 3535

Email :[email protected]

http://www.efqm.org
mailto:[email protected]:[email protected]://www.efqm.org/http://www.efqm.org/mailto:[email protected]

EFQMTraining Brochure

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