eForms Supplier Management Process - mita.gov.mt · eForms Supplier Management process ... Document...
Transcript of eForms Supplier Management Process - mita.gov.mt · eForms Supplier Management process ... Document...
eForms Supplier Management Process
Presented byJames DeguaraMITA eGovernment Team19th September 2011
Objectives of this Presentation:
• Explain the process and the thinking behind the eForms Supplier Management process
• Gather input/feedback from all stakeholders
• Prepare stakeholders • Explain / familiarise stakeholders with document
suite
• Stimulate discussion
Communications:
• “Communications Plan” document to be distributed to Suppliers.
• Supplier / MITA Continuous communications deemed important to achieving a common approach.
Document Suite: Categories
Standard Process Information (SPI) DocumentsSPI documents relate Standard eForms information to the Client or Supplier. This information is not lot specific and is distributed to all stakeholders in the eForms project.
Standard Development Lifecycle (SDL) DocumentsSDL documents are common to all eForms projects but their content differs between services as this is lot specific. In these documents MITA specifies either an outline or a detailed structure but expects that the content will be added at specific stages of the eForms project. Some SDL documents are required for acceptance and payment for services delivered.
Assessment (ASM) DocumentsASM Documents are required by MITA to assess the progress being made on all eForms development projects.
Document Suite: SDLC Documents
Completed by ClientClient Progress AssessmentASM-02
Completed by SupplierSupplier Progress AssessmentASM-01
80% c&p 20% SupplierQuality Assurance PlanSDL-10
MITA StandardUser Acceptance FormSDL-09
Completed by SupplierTraining MaterialsSDL-08
Completed by SupplierDeployment DocumentSDL-07
Completed by ClientTest ReportSDL-06
Completed by SupplierLot Implementation PlanSDL-05
ChecklistClient Initiation ChecklistSDL-04
ChecklistSupplier Initiation ChecklistSDL-03
Completed by SupplierService Description (S-DESC)SDL-02
Contract Assigned Lots InformationSDL-01
StaticeForms Deployment GuidelinesSPI-03
StaticDevelopment StandardsSPI-02
StaticeForms Supplier InformationSPI-01Standard Process Information
Standard Development Lifecycle
Assessment
Process: Initial Information Sessions
• MITA distributes standard eForms information to Client and Supplier.
• Involvement of the MEU.• Gives all parties the
opportunity to clarify queries regarding the process.
• Set expectations for all stakeholders
The information sessions are required to pass on information to the Supplier and Client to prepare them for the upcoming eForms development process.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Supplier Assigned Lot
• MITA distributes Lot Content to Supplier.
• Can start Client familiarisation with the S-DESC
The Supplier and Client will be provided with lot specific information. This information should include the final, agreed contents of the lot, Client contact information and a delivery timetable for the lot. This delivery timetable is to be used to plan delivery of the services and resource availability.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Training / Information Assessment
• Assess Supplier readiness
• Assess Client readiness
As a final check prior to the planning stage, this needs assessment should work as a check that everything is in place to start development of eForms. Note: this stage will not constitute a formal check-point that may stop progress, but is intended as an opportunity to highlight issues that may not have been resolved in time and may need to be escalated.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Planning
• Supplier / Client prepare LOT Implementation plan to be approved by MITA
• All stakeholders need to be satisfied that this is an achievable and realistic plan
• 1st Payment Issued• Client to schedule availability
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
The stage aims to result in a realistic and achievable Lot Implementation Plan (SDL-05) agreed by the Supplier and Client. The Quality Assurance Plan (SDL-10) is also submitted at this stage.
Process: Development
• Completion of the S-DESC• Development of eForms• Timely feedback from Client is
vital to success• 2nd Payment issued
Finalisation of the S-DESC (SDL-02) and commencement of eForms development.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Acceptance
• Signed Test Report (SDL-06) finalises development stage
• Training Materials (SDL-08) compiled
• User training performed
Acceptance: Acceptance indicates a successful end to the development process and marks the end of the development of the eService. The service still needs to be deployed on the LIVE environment in the next stage called Deployment (this may also be referred to as “implementation”).
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Deployment
• User Acceptance Form (SDL-09) issued by MITA
• Deployment Document (SDL-07) compiled
• 3rd Payment Issued• MITA may organise a Post
Project Review if required.
Deployment: Following successful completion of the User Acceptance Testing and therefore the Acceptance stage, the eService is implemented in the deployment stage. The end of this stage marks the start of the maintenance and support period. This allows MITA to make the final payment for the lot.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Periodic Review
• Encourage co-operation within the Supplier Community
• Encourage communication between MITA and Suppliers
• Announce updated standards etc
Periodic reviews of the eForms Supplier community will be performed to ensure that all practical issues are being addressed and give the Supplier community the chance to raise issues to be addressed by MITA. The Periodic Reviews are not intended to discuss or address issues related to specific projects, but may use such examples to address wider issues of interest to the community in general.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Process: Continuous Feedback
• Monitor progress and issues• Standardised reporting• Assist stakeholders is ensuring
issues are resolved as early as possible
Suppliers will submit information on a weekly basis to report on progress (ASM-01). This will be used as one information source to assist MITA in its supplier management role.
SUPPLIER ASSIGNED LOT
SDL-01: Lot Description Document
Includes Assigned Lots Information
e.g. Lot Contents, Delivery
Timetable.
SDL-02: SDESC – SECTION 1
SUPPLIER
CLIENT
TRAINING / INFORMATION NEEDS
ASSESSMENT
SDL-03: Supplier Initiation Checklist
Development using eForms
Assigned Business Process
Roles and Responsibilities
Licenses
SDL-04: Client Initiation Checklist
Roles and Responsibilities
Basic ICT Readiness
SUPPLIER
CLIENT
DEVELOPMENT PROCESS
Conduct Business Analysis and
Development with eForms
SDL-02: SDESC – Section 2 – Bus
Analysis
SDL-02: SDESC – Section 3 – Design
2nd PAYMENT – Section 3 for all
services in LOT
Ensure Resource availability for
Business Analysis
Provide information on demand to development team
SUPPLIER
CLIENT
PLANNING STAGE
Planning for Software Delivery
SDL-05: Lot Implementation Plan
SDL-10: Quality Assurance Plan
1ST PAYMENT
Planning for acceptance (including
resource scheduling)
Client to start preparing information to
be entered in to the Test Report. This
will include all real scenarios that will be
needed to verify process is fit for
purpose.
SUPPLIER
CLIENT
PERIODIC REVIEW
Supplier Community
Regular Meetings with all suppliers including PM level participation
ASM-01: Supplier Assessment based on:TimelinessIssues encountered
Risks LogsWorkloadClient Feedback
WEEKLY REPORT
FEEDBACK
ASM-02: Client Feedback FormSupplier PerformanceSystems Delivery Issues
Systems Take UpFurther Work RequiredTraining Evaluation Sheets
eForms Supplier Management
and Communications Plan
INITIAL INFORMATION SESSION
SPI-01: eForms Supplier
Information
Including: Reference to eDev, SDLC
Process
SPI-02: Development Standards
SPI-03: eForms Deployment
Guidelines
ACCEPTANCE
Conduct User Training
SDL-08: Training Materials
Conduct User Acceptance Testing
SDL-06: Test Report
SUPPLIER
CLIENT
SUPPLIER
CLIENT
SUPPLIER
CLIENT
DEPLOYMENT
Co-ordinate to ensure successful
Deployment
SDL-07: Deployment Document
3rd PAYMENT - UAF
SDL-09: MITA issued User
Acceptance Form
SUPPLIER
CLIENT
Post Project Reviews
• PPR to be organised and conducted by MITA.• Intended to review:
• Effectiveness of approach taken by Supplier
• Appropriateness of Technical solution
• Areas to be considered as common controls• Lessons to be learnt
• Follow on work
• Usually organised between MITA and Client, but Suppliers may be invited.
Issue Escalation Procedure
• Primary Relationship Between Client and Supplier• Suppliers to include all issues on ASM-01 – Weekly
Progress Reports• MITA to liaise in instances where issues are cropping up
in Weekly Progress Reports without resolution• MITA to assist in finding resolutions• Escalation to the eGovernment Steering Committee