eForms Project Details and Implementation

Shri Shankar Aggarwal,

Joint Secretary, National

eGovernance Plan

2

Objectives

A single gateway for information and citizen services for integrated service delivery by

Online public services to the citizen via State Portals

A front end application mechanism through e-Forms

All public service forms in an ‘e’ repository

Enable CSCs to charge and collect fees for the submission of the forms

Facilitate online payments

3

e-Governance Strategy

Leverage the common infrastructure of SWAN, SDC and CSCs

State Portals (SP) and SSDGs (State Service Delivery Gateways) hosted on SDCs

e-Forms on State Portal

Submission of e-Forms through the State Portal at Common Service Center (CSCs)

Service request routed through SSDG to the respective field office with unique Transaction ID

Provide for a Standard interface of interactions between departments / external entities

Adopt Standards that ensure future expansion andinteroperability

4

e-Governance Strategy

4

SDC

State Portal

Govt. Departments at various levels

SHQCollector’s

Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

CSC

CSC

CSCSSDG

List Services List Offices

Publish Forms

SWAN

Internet

..

Unique Application ID

Authentication

Message RoutingGuaranteed Delivery

Transaction Log

Timestamping

Acknowledgement

Status Tracking

…

5

Project Components

5Slide 5

Project Components

State Portal

and Application

SSDGGap

Infrastructure

Training and

Manpower for SSDG, State

Portal and Gap Infrastructure

Compliance

(STQC)

6

Implementation Stages

IdentificationOf Services by the State

Identification of the

Deptt. locations

requiring

Connectivity /

Computing

Infrastructure

DPR preparation and approval

Central EmpanelmentOf Implementation Agencies

by DIT-GoI

Funding

Limited Tendering

by the states to select

one of the empanelled

implementing agencies

Guidelines

issued by

DIT-GoI

BPR / changes

in / integration

with existing setup

Implementation

of the Project with

assistance from

NIC and CDAC

Compliance /

Certification

by STQC and

Go-Live

Apex Committee to finalize Agreements with Depts. on

Processing of electronic requests

Central EmpanelmentOf Consultant by DIT-GoI

States select one of the

empanelled consultant

with inputs from the DIT

7

Role of the State / UT Govts.

Identification and Prioritization of Departments and Services

Formalize arrangement with the departments regarding processing of electronic requests -

Lay down the respective duties of each entity in respect of each service proposed to be made available electronically

Lay down Service Levels for each Service Necessary arrangements among the CSC/SCA and

other entities involved

For the above, facilitation and periodic reviews by the Apex Committee headed by the CS of the State.

8

Thank You!