Wobel Paper Company Delivery Car Possibilities. The Environmentally Efficient Choice.
Efficient Delivery
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Transcript of Efficient Delivery
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Efficient Delivery
Shirley Janes
Neil Pace
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Previous System
• 7 very different thoughts around DFG
• 7 very different systems in operation
• HIA’s weren’t monitored by District Council or SP Team
• No PI’s apart from SP softer targets
• Outcomes of OT assessments varied across the locality areas
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Previous System
• Some OT’s requested estimates for stair-lifts and ramps
• Some OT’s wandered into technical side
• Miscommunication (or no communication)
• Heavy reliance on technical consultants for initial SOW
• Dominance of contractors in carrying out work
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Previous System
• Lack of understanding of responsibilities AND lack of responsibility in some areas
• No help or support for people to move house
• Childrens OT’s new to pediatric Social Care with little or no support
• Many DFG’s ‘topped up’ with Home Repairs Grant or discretionary grants
• Adverse to challenge or complaints
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Challenges
• People – resistance to change
• Perception of losing control
• Major misconception of responsibility
• Little or no understanding of legislative framework
• Attitude that DFG is panacea for ‘all things adaptation’
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New System• HIT – TOR prior to referral, register referral,
determine application, make payments, provide advice, quality assurance role.
• HIA – Feasibility visit, Hand-holding role, application forms, TOR, survey, schedule of work, tender, supervise work on site
• Childrens Panel
• Regular meetings – CIT, HIA, OT’s, Managers
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New System
• OT assessment and feasibility visit if required• Referral received by HIT, checked complete,
registered and sent relevant HIA• HIA contact within 21 days to arrange visit
- forms completed, survey completed, schedule of work prepared along with plans etc where required, tender, submit for approval, supervise work on site to completion
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What’s Different?• Fully informed and knowledgeable staff teams
• Training, awareness raising and briefing sessions
• Greater understanding of legislative boundaries and funding frameworks
• Housing Options an integral part of process at assessment/feasibility
• Procurement
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Procurement
• Single contract for all lifts
- 2 + 2 year contract
- 5 year warranty
- Ability to recycle
- Better managed performance
- Efficiency savings
- timescales for clients
- money
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What Makes an Efficient System
• All electronic
• Decisions made early in process
• Regular multi-agency meetings
• Standard documentation designed by all
• Continually monitored and reviewed
• Bench marking
• Written Joint Working Protocol
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Benefits
• Client Journey – waiting times
• Information and guidance at early stage
• No waiting list
• Ability to help more people through maximising DFG budget
• Continually Improving
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DFG’s Since April 2009
Referrals Completions Value Refusals2009/10 641 503 £2.6m 0
2010/11 730 639 £3.1m 2
2011/12 655 533 £3.3m 2