EFFECTIVE ORAL COMMUNICATION UHB 3052 …ocw.utm.my/file.php/24/Fundamentals_of_Oral... ·...
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EFFECTIVE ORAL COMMUNICATION UHB 3052
Fatimah Puteh
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FUNDAMENTALS OF ORAL COMMUNICATION
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EFFECTIVE ORAL COMMUNICATION UHB 3052
Synopsis: The course focuses on the techniques of producing good spoken discourse which include public communication such as impromptu and public speeches, group discussion and negotiation. Aspects of sound and speech production will be introduced to improve intelligibility and communicability. Basic principles of oral communication and the importance of non-verbal communication will be introduced for effective communication.
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Public Speech
Impromptu Speech Interpersonal Communication Discussion
Negotiation Oral presentation Pronunciation
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Speaker Listener
Message
Channel
Feedback
ORAL COMMUNICATION PROCESS
Speaker Listener
Message Channel
Feedback Interference
Situation
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Skills of gathering information
Skills of organising information
Skills of using appropriate language to convey information
Skills of delivering information
A Good Speaker Requires:
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Introduction
Body
Conclusion
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1. Introduction • What is the topic • What are the main points
2. Body • Main part the speech • Ideas are organised • Ideas are elaborated and
expanded
3. Conclusion • Summary
• Chronologically • Spatially • Topically
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Purpose – to grab the listeners’ attention Strategy – keep it short
Use Anecdotes Use Statistics or Statements Ask Rhetorical Questions
Cite a quotation Relay Good Jokes Preview Main Points
Ways to grab
attention in the
Introduction
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Purpose – to inform/ share inform/ to persuade Strategy • Elaborate and expand each key point • Use examples to support
Testimonials of an authoritative figure Comparison and contrast Statistics
Reminder – avoid having too many points in a speech
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Purpose – to summarise/ to remind audience of the main points/ to leave audience with something to ponder upon Strategy • Keep it short • List the main points again Reminder – avoid introducing new points
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• Good Delivery includes: Voice projection
(Hand) gestures, postures
Facial expressions
Understanding verbal and non-verbal signals (from audience)
Eye-contact 13
“Good speaker are NOT BORN, they are MADE.”
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“The best speaker speaks the
language of his audience”
When preparing and delivering your speech 1. consider the audience’s: Background knowledge Purpose Interest 2. choose a language that matches audiences age, level of proficiency 3. use appropriate body language
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1. Metcalfe, S. (2004). Building a Speech. Belmont, USA. Thomson Learning
2. Sahirah Marzuki, Abdul Halim Abdul Raof, Fatimah Puteh, Haliza Jaafar, Noor Zainab Abdul Razak (2006). Towards Effective Oral Communication. Pearson-Prentice Hall.