Effective online information - Victoria Law Foundation...About the Victoria Law Foundation • State...
Transcript of Effective online information - Victoria Law Foundation...About the Victoria Law Foundation • State...
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Effective online informationVLAF Online Legal Information Guidelines
Joh KirbyExecutive Director Victoria Law Foundation
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About the Victoria Law Foundation
• State statutory body
• Focus on Victorians
• Advocacy for plain language and communication skills for lawyers
• Helping them understand the law • Grants• Education• And…
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…information
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…information
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What I will cover
• VLAF online legal information guidelines• How they came about• Take you through the guidelines• Questions?
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To start a question
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Ever tried to find the answer to a legal question online?
• Could you find what you wanted?
• If you did, could you understand it?
• Was it current?
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Ever tried to find the answer to a legal question online?
• Could you find what you wanted?
• If you did, could you understand it?
• Was it current? Could you tell?
• Did it relate to your jurisdiction?
• Did it tell you where to get more help?
• Or did it make you want to…
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VLAF Online Legal Information Guidelines
• Developed to address these issues
• Ultimately improve the quality of legal information available to the public online
• Reduce duplication
• Improve coordination
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So what?
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Print effective communication
• Plain language fundamentals
• Online you need more
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Effective communication
• Plain language fundamentals
• Online you need more
• The whole picture
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Their genesis• New government perceived duplication in community legal information
• In December 2012 held a forum on issue (government, not-for-profits attended)
• Some duplication, some necessary
• Overall poor quality
• Asks VLAF to consider issues and come back to them
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Who is this VLAF?
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Who is this VLAF?• Victorian Legal Assistance Forum
• Made up of lead Victorian legal bodies• Share ideas• Coordinate
• Allows for sector wide consideration of ideas
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VLAF’s approach• VLAF establishes working group
• Draws together experts in• Online communication• Communication• Representatives of key legal bodies
• Victoria Legal Aid• Fitzroy Legal Service• Federation of Community Legal Centres• Law Institute of Victoria• Department of Justice and Regulation
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Objectives• Establishing best practice guidelines that set out standards for the
development and distribution of resources that reduce duplication and improve efficiency.
• Reference tools
• Involve grant makers
• Newsletter
• Training
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The Guidelines
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Guideline 1Conduct research before undertaking
a new project
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Conduct research before undertaking a new project
Guideline 1
• Do other similar resources exist?
• Is there a real need for the project?
• CLEAR Database and Everyday-law.org.au, grant bodies
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Guideline 2Online legal information should be audience-focused
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Online legal information should be audience-focused
Guideline 2
• Who is your audience?
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Online legal information should be audience-focused
Guideline 2
• Who is your audience?
• Tailor your project to your audience’s knowledge and skills
• Consult with your identified audience- Don’t make assumptions- Use reference groups and evaluation
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Online legal information should be audience-focused
Guideline 2
• ‘Lead’ audience through information – simple to complex
• Use plain language- Consider literacy levels- Provide contextual information
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Guideline 3Websites and other digital formats must meet appropriate
usability and accessibility guidelines
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Usability and accessibility guidelinesGuideline 3
• Easy to use for all users
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Usability and accessibility guidelinesGuideline 3
• Easy to use for all users - well designed
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Usability and accessibility guidelinesGuideline 3
• Easy to use for all users - well designed, visually appealing
• Accessible to users with a wide range of disabilities
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Usability and accessibility guidelinesGuideline 3
• Easy to use for all users - well designed, visually appealing
• Accessible to users with a wide range of disabilities (WCAG 2.0, Level AA standards)
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Usability and accessibility guidelinesGuideline 3
• Easy to use for all users - well designed, visually appealing
• Accessible to users with a wide range of disabilities (WCAG 2.0, Level AA standards)
• Evaluate and test at all stages to check that it meets your audience’s needs
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Usability and accessibility guidelinesGuideline 3
• Clear easy-to-use navigation -
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Usability and accessibility guidelinesGuideline 3
• Clear easy-to-use navigation - clear menus,
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Usability and accessibility guidelinesGuideline 3
• Clear easy-to-use navigation - clear menus,prominent search tools
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Usability and accessibility guidelinesGuideline 3
• Clear easy-to-use navigation, clear menus,prominent search tools
• Work on multiple browsers
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Usability and accessibility guidelinesGuideline 3
• Clear easy-to-use navigation, clear menus,prominent search tools
• Work on multiple browsers
• Designed to work on multiple formats
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Usability and accessibility guidelinesGuideline 3
• Clear easy-to-use navigation, clear menus,prominent search tools
• Work on multiple browsers
• Designed to work on multiple formats
• HTML over PDFs
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Guideline 4Ensure the information is accurate
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Ensure the information is accurateGuideline 4
• Check information is correct- Legal – use an appropriately qualified lawyer- Non-legal – don’t make assumptions
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Ensure the information is accurateGuideline 4
• Check information is correct- Legal – use an appropriately qualified lawyer- Non-legal – don’t make assumptions
• Use reference groups made up of relevant experts to assist
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Guideline 5The currency of the information should be clearly noted
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The currency of the information should be clearly noted
Guideline 5
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The currency of the information should be clearly noted
Guideline 5
• Include the date that the material is legally accurate to
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The currency of the information should be clearly noted
Guideline 5
• Include the date that the material is legally accurate to
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Guideline 6Maintain material
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Maintain your materialGuideline 6
• Review your content at least every 12 months
• Let your audience know how often it is reviewed
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Maintain your materialGuideline 6
• Review your content at least every 12 months
• Let your audience know how often it is reviewed
• Tell your audience the last date it was reviewed
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Maintain your materialGuideline 6
• Review your content at least every 12 months
• Let your audience know how often it is reviewed
• Tell your audience the last date it was reviewed
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Maintain your materialGuideline 6
• Review your content at least every 12 months
• Let your audience know how often it is reviewed
• Tell your audience the last date it was reviewed
• Review the effectiveness of your site- Google analytics- Ask your users
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Guideline 7The jurisdiction of the legal information should be clear
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The jurisdiction of the legal information should be clear
Guideline 7
• Tell your audience where the material relates to
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The jurisdiction of the legal information should be clear
Guideline 7
• Tell your audience where the material relates to
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Guideline 8Link to other relevant resources
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Link to other relevant resourcesGuideline 8
• Provide access to material produced by other organisations- Reduces duplication - Improves user experience
• If linking to primary information explain its purpose
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Guideline 9Provide access to a legal glossary
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Link to a legal glossaryGuideline 9
• Explains unfamiliar words
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Link to a legal glossaryGuideline 9
• Explains unfamiliar words
• Victoria Law Foundation has developed a plain language glossary that can be used by other organisations
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Guideline 10Use standard terms where possible
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Use standard terms where possibleGuideline 10
• Car/automobile (taxonomy)
• Builds on knowledge
• Gives your reader the best chance of understanding what they are reading
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Guideline 11Websites that contain community legal information should
include information on how to obtain further advice and support
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How to obtain further advice and supportGuideline 11
• Stop the ‘referral roundabout’
• Not just legal advice
• Need to include information on next steps
• Range of services
• Contact details (but check they are accurate)
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Guideline 12Raise awareness of new online legal information resources
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Raise awareness of new online legal information resources
Guideline 12
• Let people know what you have produced
• Share your experience
• Promote your publication to your audience
• Host videos of YouTube (not just your website)
• Search engine optimization (SEO) – meta data
• Work cooperatively
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In summary
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In summary• Effective communication online must consider the whole picture
• Small steps can make a big difference to your users
• Tell people about the guidelines
• Are you meeting the guidelines?
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For more informationwww.victorialawfoundation.org.au/betterinformation
•More information on guidelines•Resources for guidelines•Plain language database (Clarity Journal articles)
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Questions?
For more information visit:www.victorialawfoundation.org.au/betterinformation
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Joh KirbyExecutive DirectorVictoria Law [email protected]
For more information visit:www.victorialawfoundation.org.au/betterinformation