Effective firm management

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Effective Firm ManagementIncreasing profit margins through project execution.

Luanne PavcoGeneral ManagerSlalom Washington D.C.

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We are in the business of consulting and our client relationship and reputation get us business. With this foundation, there are

two major principles that drive project execution.



Do what is right always.

1



OverCommunicate.

2



At Slalom we have a comprehensive plan. However, there are a few dimensions

that drive overall success.



The work you choose to go after, the people that will engage and how well you know your client.



The mix of client expectations, client requirements, what you bid and reality are the same. Therefore you must be disciplined on what and who you bid to – so that your project management approach has a chance to succeed.

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Project Management Functions• Progress Boards• Metrics and Reporting

Monitor and Reporting

• Issue Management• Project Change Control

Impact Management

• WBS Development• Utilization• Estimating• Cost Management

Project Planning and Tracking

• Vendors• Contractors• Internal Resources• Team Development

Resource Management

• Identification• Triggers• Actions

Risk Management

• Business Case• Cost Benefit Analysis

Project Justification

• Business Process change• Work flow / Activities• Support / Training• Technology• Roles and Responsibilities

ImplementationManagement

• Scope Definition• Charter• Resource Planning• .org Definition• Project Approach

Scope Management

• Customer Acceptance Strategy

• Communications Plan

Expectations Management

• Dependency Management• Business, Applications and

Infrastructure• Internal and External

ProjectIntegration

• Project File• Document Collection• Configuration Management

Project Administration

• Project Quality Reviews• Business Approvals and

Checkpoints• Acceptance

Delivery Assurance


ClientExpectations

Reality

Talent

ClientRequirements

RETENTION

ACCURACY OF YOUR BIDGOVERNANCE

UTILIZATION


There are always specific tactics you can take to increase profitability

Utilization reporting – and monitoring weekly for the maximum hours permitted

Ensure the run rate uses the project ceiling and if not suggest other activities/projects to enhance current SOW


Actively manage your subcontractors (limit hours to budget)

Frequently check bid rate/profit per category

Backfill with less costly resources

Off/On shore where you can to maximize shared services/resources

Build once sell many

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At the end of the day, any one project isn’t worth the relationship. It costs a lot to replace a client. The best way to maintain profitability is to have clients who like you, rehire you – and recommend you to others.

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Sometimes less profit on one project is worth the overall client profit. If you choose your clients well and bid on things you know how to do.

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SLALOM MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Effective firm management

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