Effective Financial Education · Generally, people offered access to coaching:* Were more likely to...
Transcript of Effective Financial Education · Generally, people offered access to coaching:* Were more likely to...
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Effective Financial EducationModerator: Carl Perry, Progressive Financial Services, Inc.
Presenters: Dubis Correal, Consumer Financial Protection Bureau
Daniel Zapp, EverFi
2016 Knowledge SymposiumNovember 7 – 9, Sheraton Downtown, Nashville, TN
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Financial Well-Being:
The goal of financial education
NCHER Knowledge Symposium
November 8, 2016
Dubis Correal, Senior Program and Policy Advisor, Office of Financial Education
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This presentation is being made by a Consumer Financial Protection Bureau representative on behalf of the Bureau. It does not constitute legal interpretation, guidance or advice of the Consumer Financial Protection Bureau. Any opinions or views stated by the presenter are the presenter’s own and may not represent the Bureau’s views.
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Consumer Financial Protection Bureau
The CFPB helps consumer finance markets work by making rules more effective, by
consistently and fairly enforcing those rules, and by empowering consumers to take more
control over their economic lives.
EducateAn informed consumer is the first line of defense against abusive practices.
EnforceWe supervise banks, credit unions, and other financial companies, and we enforce federal consumer financial laws.
StudyWe gather and analyze available information to better understand consumers, financial services providers, and consumer financial markets.
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Consumer Education and Engagement Division
Consumer Education & Engagement
Consumer Engagement
Financial Education
Financial Empowerment
Older Americans
Servicemember Affairs
Students
Create opportunities for
people to make better
choices about money to
reach their own life goals.
.
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Financial education that supports
financial well-being
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Growing consensus that financial well-being is the ultimate goal of financial literacy/capability
“Financial capability empowers individuals to … improve their present and long-term
financial well-being.”
- Executive Order, President’s Advisory Council on Financial Capability (2010)
“Vision: Sustained financial well-being for all individuals and families in the United
States.”
-U.S. National Strategy for Financial Literacy (2011)
“Financial literacy is a combination of awareness, knowledge, skill, attitude and behaviour
necessary to make sound financial decisions and ultimately achieve individual financial
well-being.”
- OECD International Network for Financial Education (2012)
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What financial well-being is
A state of being wherein a person can fully meet current and ongoing financial obligations, can feel secure in their financial future, and is able to make choices that allow enjoyment of life.
Elements of financial well-being:
Having control over day-to-day, month-to-month finances
Having the capability to absorb a financial shock
Being on track to meet financial goals, and
Having the financial freedom to make choices that allow one to enjoy life
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What influences financial well-being
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Social and
economic
environment
What surrounds
you in your family
and community.
Personality
and attitudes
How you tend to
think, feel, and act.
Decision context
How a particular
decision is
presented.
Knowledge
and skills
What you know,
and what you know
how to do.
Personal
financial well-
being
How satisfied you
are with your
financial situation.
Behavior
What you
actually do.
Available opportunities
What options are open to you.
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How financial education programs can support financial well-being
1. Know the individuals and families to be served
Start with learning their challenges, goals, and situation and tailor support accordingly.
2. Provide timely, relevant and actionable information
3. Improve key financial skills
By supporting individuals in learning the “how to” of effective personal financial management applied to their own situation.
4. Build on motivation
Help people clarify motivations and connect desired behaviors and action steps to desired outcomes.
Support development of financial self-efficacy.
5. Make it easy to make good decisions and follow through
Help create a context for people where they are more likely to take desired actions.
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Model of financial action: From research to practice
Know-how
Opportunity
MotivationAction
Knowledg
e
Skills
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Principle # 3: Improve key financial skills
Examples: Coaching & financial shortcuts or
“rules of thumb”
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Financial coaching study
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Urban Institute* randomized control trial of two
financial coaching programs:
Branches
faith-based nonprofit organization that provides financial services, child care, and other services in Miami, Florida
recruited coaching clients who were municipal government agency employees
The Financial Clinic
nonprofit organization in New York City offering financial coaching, income tax preparation and legal support for working poor families
recruited coaching clients from income tax filing assistance programs and from credit, debt, and budgeting workshops offered in the community
*The research described in this report was funded by the Consumer Financial Protection Bureau (CFPB) under a competitive award, contract number CFP-12-Z-00006. The views, findings and conclusions in this report are those of the authors, and do not necessarily reflect those of the Consumer Financial Protection Bureau.
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Impact on money management behavior
Generally, people offered access to coaching:*
Were more likely to pay bills on time
Had an increased frequency of savings deposits
The Financial Clinic coaching clients:
32% more deposits into savings
36 % more likely to use a financial spending plan or budget
16% more likely to pay bills on time
Branches coaching clients :
19% more deposits into savings
60% more likely to have set aside emergency funds
20% less likely to borrow from family and friends
*All results reported are the impact on participants offered coaching compared to members of the control group.
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Impact on savings, debt, and credit scores
The Financial Clinic coaching clients:
Increased savings by $1,187 (per person)
Increased credit scores by 21 points (per person)
amount of past-due debt in collections decreased by $633 (per
person)
Branches coaching clients:
Reduced debt by $10,644 (per person)
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Financial shortcuts or “rules of thumb”
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Consumers face many complicated
decisions in managing their
financial lives
Financial educators have been
exploring approaches that attempt
to make the decision-making
process easier for consumers
Find it at consumerfinance.gov/adult-financial-education
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Financial shortcuts or “rules of thumb”
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Many consumers know about common financial rules
of thumb.
Many are frustrated by what they see as unrealistic
goals stated in common rules, as they struggle with
competing priorities across their financial lives.
There is a sense that financial rules cannot be applied
equally to all people in all circumstances.
Many commonly held rules are too broad or ill-defined
to offer clear guidance to everyone.
A promising strategy is to help consumers develop
their own financial rules of thumb customized to their
personal situation -- “financial rules to live by.”
Find it at consumerfinance.gov/adult-financial-education
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Financial shortcuts or “rules of thumb”
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One example: emphasizing financial shortcuts –
sometimes called “rules of thumb”
Specific, actionable guidelines consumers can apply to
their decisions.
There is some research evidence that providing financial
rules of thumb to consumers can work better than more
detailed and complex financial education in some
situations
We wanted to explore this strategy by asking consumers
what they think
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Measuring financial well-being
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The CFPB Financial Well-Being Scale
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QuestionsResponse
Options
How well does this statement describe you or your situation?
1. I could handle a major unexpected expense
2. I am securing my financial future
3. Because of my money situation, I feel like I will never have the
things I want in life
4. I can enjoy life because of the way I’m managing my money
5. I am just getting by financially
6. I am concerned that the money I have or will save won’t last
Completely
Very well
Somewhat
Very little
Not at all
How often does this statement apply to you?
1. Giving a gift for a wedding, birthday or other occasion would put a
strain on my finances for the month
2. I have money left over at the end of the month
3. I am behind with my finances
4. My finances control my life
Always
Often
Sometimes
Rarely
Never
Available at www.consumerfinance.gov/financial-well-being
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Developmental building blocks of
financial capability for children and
youth
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Building blocks of financial capability
Executive
function
Financial habits and
norms
Financial knowledge &
decision-making skills
What it is Self-control, working
memory, problem-solving
Healthy money habits,
norms, rules of thumb
Factual knowledge,
research and analysis
skills
What it supports
in adulthood
Future orientation,
perseverance, planning
and goal setting, general
cognitive flexibility
Decision shortcuts for
navigating day-to-day
financial life and effective
routine money
management
Deliberate financial
decision-making
strategies, like financial
planning, research, and
intentional decisions
Examples
of financial
application
Saving, setting financial
goals, developing and
executing budgets
Having a system to pay
bills on time
Effective comparison
shopping
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Development is a continuous process
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How financial education programs for youth can build the foundations for adult financial well-being
1. For children in early childhood, focus on developing executive function
2. Help parents and caregivers to more actively shape their child’s financial socialization
3. Provide children and youth with experiential learning opportunities
4. Teach youth financial research skills
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Reports and resources
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www.consumerfinance.gov/youth-financial-education
www.consumerfinance.gov/financial-well-being
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Thank You
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#MMoC2016
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Way’s Ecological Model
“Financial behavior is not just a function of factual knowledge and skills, but also a complex array of other personal, interpersonal and
environmental factors.” (Way, 2014)
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#MMoC2016
Financial Behaviors
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Methodology and Demographics
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Methodology and Demographics
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Healthy Planned Behaviors
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Financial Attitudes
Researchers conducted a factor analysis of the 37 attitudinal items that have remained fairly consistent across the four years of this research endeavor
These factors were found to be significant predictors of financial behaviors
From 2012 to present, healthy financial attitudes were found to increase with student’so ageo year in schoolo parental education levelo financial educationo financial experience
Derived Factors
Cautious Financial Attitudes
Indulgence for Status and Social Gain
Utilitarian Financial Behavior
Debt as a Necessity
Possessions Providing Happiness
Spending Compulsion
Aversion to Debt
Financial Contentment
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Comparative Behaviors
Students from community and technical colleges reported engaging in more fiscally responsible behaviors than their four-year peers, especially in regards to monitoring their finances
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#MMoC20167
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Variations Across the Semester
Financial Behaviors Financial Plans
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Variations Across the First Year
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Variations Across the First Year
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Variations with Age
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Variations with Age
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Practice Implications
• More collaboration between K-12 and higher education to help them make better college choices and prepare them for realities of money management
• Develop a clear definition of what it means to be a financially capable college student
• Financial literacy programming should:– Include more opportunities for students to gain real-life experiences
– Recognize early risk factors – including early attitudes and behavior
– Address the complexity of financial development, including stress mitigation strategies
– Incorporate technologies/social media channels used by young adults to increase actual engagement
– Provide more proactive interaction and communication throughout students’ college experience
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Research Implications
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So Now What?
Financial education targeting two-year and four-year students should be tailored to their specific strengths and needs.
For two-year students:• Cater toward young adults with financial experience but limited resources
• Focus more on credit card behavior and less on student loans
• Provide tangible strategies for managing resources and planning for the future
For four-year students:• Focus on attitudinal components of financial wellness to improve students’ general perspective towards money management
• Consider attitudinal and behavioral shifts that often occur in a student’s first-year experience
• Help students to distinguish between their true financial need and the loans available to them
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Questions?
2016 Knowledge SymposiumNovember 7 – 9, Sheraton Downtown, Nashville, TN