Effective Dispute Resolution Systems and the Vital Role of...
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Effective Dispute Resolution Systems and the Vital Role of Stakeholders Region 4 PTAC Summer Working Meeting June 24-25, 2015 Traverse City, Michigan Philip Moses Associate Director
Transcript of Effective Dispute Resolution Systems and the Vital Role of...
Effective Dispute Resolution Systems and the Vital Role of Stakeholders
Region 4 PTAC Summer Working Meeting
June 24-25, 2015 Traverse City, Michigan
Philip Moses
Associate Director
“The human brain is a wonderful organ. It starts to work as soon as you are born and doesn't
stop until you get up to deliver a speech." -- George Jessel
“Toastmaster General of the United States”
This presentation will highlight:
1. Fundamental attributes of exemplary state special education dispute resolution (DR) systems
2. DR system improvement through IEP Facilitation implementation efforts in Region 4 states
3. How parents can review and understand their state’s dispute resolution data
4. Explore parent center staff perceptions of their State’s dispute resolution system
3
IEP Facilitation: ‘Present’ Status
November 2005:
Existing state-wide FIEP programs = 10
November 2015:
Existing state-wide FIEP programs = 29
State-wide FIEP programs in development = 6
States exploring state-wide FIEP programs = 5
LEA-specific FIEP availability sponsored by SEA = 2
No SEA-level FIEP involvement = 10
MT
WY
ID
WA
OR
NV
UT
CA
AZ
ND
SD
NE
CO
NM
TX
OK
KS
AR
LA
MO
IA
MN
WI
IL IN
KY
TN
MS AL GA
FL
SC
NC
VA WV
OH
MI
NY
PA
MD
DE
NJ
CT RI
MA
ME
VT
NH
AK
HI
1997 2004 2009 2014
DC
2017 States Offering IEP Facilitation in 1996
CADRE IEP Facilitation Intensive Technical Assistance Workgroups
Region 4 Workgroup States
Workgroup #1 (2011-2014):
Illinois & Ohio
(Other regions: CT, ID & TX)
Workgroup #2 (2014-2017):
Missouri
(Other regions: AK, FL, GA, NJ, NY, & WV)
Ohio DOE Office for Exceptional Children Objectives
Engage a broad range of stakeholders in the process of improving the facilitation program.
Increase confidence in the OEC and its dispute resolution system, including the facilitation program and practitioners.
Explore various avenues of marketing and communication regarding the facilitation process.
Reduce state complaints and due process by encouraging the use of facilitation.
Make improvements to the facilitation program, including refining facilitator qualifications, skills, and training needs.
Review and analyze how states are evaluating facilitation systems’ processes, procedures, and practitioner performance.
Significant Milestones and Accomplishments
OEC expanded facilitation services to all special education-related meetings, and rebranded the program.
Engaged stakeholder group in thorough evaluations of operations and efficacy for facilitation program and facilitator panel.
Presented regularly at State Support Team meetings to increase awareness and support for facilitation.
Developed new professional development requirements for facilitators—20 hours of special education-related self-study within two years, in addition to OEC training.
Added three new practitioners to the facilitator panel, and provided training to all by a nationally recognized trainer.
Future Activities and Desired Outcomes
Assessing facilitator training needs and revising training protocols in collaboration with stakeholders.
Revising materials: info sheet; RFP for recruiting and hiring facilitators; facilitated meeting agreement form; participant evaluation tool.
Changing name of OEC section from Procedural Safeguards to Dispute Resolution, to reflect the programmatic shift.
Including facilitation as suggested activity in state complaint corrective action plans, where appropriate.
Enhancing OEC website to include facilitation program among DR options.
Increasing the number of stakeholders involved in developing materials and processes related to the statewide facilitation program.
Improving schools’ and families’ communication and conflict resolution skills, toward better outcomes for students with disabilities.
Using case management and data collection to track use of facilitation and outcomes.
Illinois School Board of Education Objectives
Engage a broad group of stakeholders throughout the development and implementation of the statewide IEP facilitation system.
Encourage the use of IEP facilitation to resolve disputes early, leading to stronger school-family relationships.
Develop a website and outreach materials to disseminate information broadly about IEP facilitation.
Secure highly qualified state-sponsored IEP facilitators and trainers.
Conduct pilot programs in several districts across the state.
Significant Milestones and Accomplishments
Forming an ISBE internal IEP facilitation workgroup that meets regularly to work on the system and associated processes.
Gathering and reviewing information on how different states implement IEP facilitation.
Convening an external stakeholder group with district and parent representation, which met throughout the year as the system was being developed.
Developing an overview and process for Illinois’ statewide IEP Facilitation System in collaboration with stakeholders.
Preparing a promotional flyer which was inserted into the 2014 Special Education Directors Conference program.
Conducting a statewide survey to measure district interest in participating in the pilot program - 25 districts indicated interest in participating.
Issuing a request for sealed proposals for an IEP facilitation training entity/contractor.
Future Activities and Desired Outcomes
Developing outreach and procedural materials: Q&A; brochure on preparing ; facilitation/mediation process comparison chart; IEP facilitator job description; IEP facilitator self-assessment tool; forms to request and evaluate IEP facilitation.
Securing highly qualified state-sponsored IEP facilitators.
Pilot in urban and rural districts with varying levels of DR activity, evaluate performance, and make adjustments prior to statewide implementation.
Connect IEP facilitation data collection and tracking to existing data system.
Post IEP facilitation resources to ISBE web pages.
Develop local-level capacity, training, materials for district staff/parents.
Continue to solicit feedback from participants and stakeholders, and work to ensure satisfaction with statewide IEP Facilitation System and process.
Increase use of IEP facilitation in lieu of formal DR processes.
Goals of the Exemplar Initiative
Identify high-performing dispute resolution systems
Catalog the features that contribute to their success
Support state system improvement
Common Features of Exemplary State Dispute Resolution Systems
(Iowa, Oklahoma, Pennsylvania, Wisconsin)
High levels of stakeholder involvement
Stakeholder training (especially “Creating Agreement,” developed by the IDEA Partnership, CADRE & others)
Use of upstream and especially facilitated processes
Access to technical and content expertise
Active participation in CADRE Communities of Practice
Effective evaluation and improvement of DR processes
Thorough documentation of state DR systems
Iowa The CADRE Continuum of Processes and Practices
(Iowa’s Dispute Resolution Options in Bold)
Wisconsin The CADRE Continuum of Processes and Practices (Wisconsin’s Dispute Resolution Options in Bold)
Ohio The CADRE Continuum of Processes and Practices
(Ohio’s Dispute Resolution Options in Bold)
Procedural
SafeguardsPrevention Disagreement Conflict
Stak
ehol
der C
ounc
il
Faci
litat
ion
Third
-Par
ty O
pini
on/C
onsu
ltatio
n
Reso
lutio
n M
eetin
g
Writ
ten
Stat
e Co
mpl
aint
Ass
ista
nce
/ In
terv
enti
on
Op
tio
ns
Legal
Review
Policies, Guidance, Resources, Services,
Models & SSTs
State Advisory Panel for Exceptional Children –
General Supervision Ad Hoc Committee
Meeting Facilitation
Pare
nt E
ngag
emen
t
Administrative Reviews
Resolution Meeting Facilitation
SSTS & Early ‘Complaint’ Resolution
Specialist – Sandy Kaufman
Med
iatio
n U
nder
IDEA
Due
Pro
cess
Com
plai
nt (H
earin
g)
Hea
ring
Proc
ess
(Tie
r II)
Litig
atio
n
Legi
slat
ion
Part
icip
ant &
Sta
keho
lder
Tra
inin
g
Colla
bora
tive
Rule
Mak
ing
Pare
nt-t
o-Pa
rent
Ass
ista
nce
Case
Man
ager
Med
iatio
n M
odel
s
Om
buds
pers
on
Tele
phon
e In
term
edia
ry
Parent Mentors & OCECD
Illinois The CADRE Continuum of Processes and Practices
(Illinois’ Dispute Resolution Options in Bold)
Procedural
SafeguardsPrevention Disagreement Conflict
Stak
eho
lder
Co
un
cil
Thir
d-P
arty
Op
inio
n/C
on
sult
atio
n
Res
olu
tio
n M
eeti
ng
Wri
tten
Sta
te C
om
pla
int
As
sis
tan
ce
/ In
terv
en
tio
n O
pti
on
s
Legal
Review
Developing
Par
ent
Enga
gem
ent
Med
iati
on
Un
der
IDEA
Du
e P
roce
ss C
om
pla
int
(Hea
rin
g)
Hea
rin
g P
roce
ss (
Tier
II)
Liti
gati
on
Legi
slat
ion
Par
tici
pan
t &
Sta
keh
old
er T
rain
ing
Co
llab
ora
tive
Ru
le M
akin
g
Par
ent-
to-P
aren
t A
ssis
tan
ce
Cas
e M
anag
er
Med
iati
on
Mo
del
s
Om
bu
dsp
erso
n
Tele
ph
on
e In
term
edia
ry
Faci
lita
tio
n
Indiana The CADRE Continuum of Processes and Practices
(Indiana’s Dispute Resolution Options in Bold)
ConflictProcedural
SafeguardsPrevention Disagreement
Stak
eho
lder
Co
un
cil
Thir
d-P
arty
Op
inio
n/C
on
sult
atio
n
Res
olu
tio
n M
eeti
ng
Wri
tten
Sta
te C
om
pla
int
As
sis
tan
ce
/ In
terv
en
tio
n O
pti
on
s
Legal
Review
Par
ent
Enga
gem
ent
Med
iati
on
Un
der
IDEA
Hea
rin
g P
roce
ss (
Tier
II)
Liti
gati
on
Legi
slat
ion
Par
tici
pan
t &
Sta
keh
old
er T
rain
ing
Co
llab
ora
tive
Ru
le M
akin
g
Par
ent-
to-P
aren
t A
ssis
tan
ce
Cas
e M
anag
er
Med
iati
on
Mo
del
s
Om
bu
dsp
erso
n
Tele
ph
on
e In
term
edia
ry
Faci
litat
ion
Du
e P
roce
ss C
om
pla
int
(Hea
rin
g)
Michigan The CADRE Continuum of Processes and Practices (Michigan’s Dispute Resolution Options in Bold)
Procedural
SafeguardsPrevention Disagreement Conflict
Stak
eho
lder
Co
un
cil
Thir
d-P
arty
Op
inio
n/C
on
sult
atio
n
Res
olu
tio
n M
eeti
ng
Wri
tten
Sta
te C
om
pla
int
As
sis
tan
ce
/ In
terv
en
tio
n O
pti
on
s
Legal
Review
Facilitation
Par
ent
Enga
gem
ent
Med
iati
on
Un
der
IDEA
Du
e P
roce
ss C
om
pla
int
(Hea
rin
g)
Hea
rin
g P
roce
ss (
Tier
II)
Liti
gati
on
Legi
slat
ion
Pa
rtic
ipa
nt
& S
take
ho
lder
Tra
inin
g
Co
llab
ora
tive
Ru
le M
akin
g
Par
ent-
to-P
aren
t A
ssis
tan
ce
Cas
e M
anag
er
Med
iati
on
Mo
del
s
Om
bu
dsp
erso
n
Tele
ph
on
e In
term
edia
ry
Skill Building Workshops
Faci
lita
tio
n
Minnesota The CADRE Continuum of Processes and Practices (Minnesota’s Dispute Resolution Options in Bold)
ConflictProcedural
SafeguardsPrevention Disagreement
Stak
eho
lder
Co
un
cil
Thir
d-P
arty
Op
inio
n/C
on
sult
atio
n
Res
olu
tio
n M
eeti
ng
Wri
tten
Sta
te C
om
pla
int
As
sis
tan
ce
/ In
terv
en
tio
n O
pti
on
s
Legal
Review
Med
iati
on
Un
der
IDEA
Hea
rin
g P
roce
ss (
Tier
II)
Liti
gati
on
Legi
slat
ion
Par
tici
pan
t &
Sta
keh
old
er T
rain
ing
Co
llab
ora
tive
Ru
le M
akin
g
Par
ent-
to-P
aren
t A
ssis
tan
ce
Cas
e M
anag
er
Med
iati
on
Mo
del
s
Om
bu
dsp
erso
n
Tele
ph
on
e In
term
edia
ry
Faci
lita
tio
n
Par
ent
Enga
gem
ent
Facilitated Education Planning Team Meetings
Du
e P
roce
ss C
om
pla
int
(Hea
rin
g)
Missouri The CADRE Continuum of Processes and Practices
(Missouri’s Dispute Resolution Options in Bold)
ConflictProcedural
SafeguardsPrevention Disagreement
Stak
eho
lder
Co
un
cil
Thir
d-P
arty
Op
inio
n/C
on
sult
atio
n
Res
olu
tio
n M
eeti
ng
Wri
tten
Sta
te C
om
pla
int
As
sis
tan
ce
/ In
terv
en
tio
n O
pti
on
s
Legal
Review
Med
iati
on
Un
der
IDEA
Hea
rin
g P
roce
ss (
Tier
II)
Liti
gati
on
Legi
slat
ion
Par
tici
pan
t &
Sta
keh
old
er T
rain
ing
Co
llab
ora
tive
Ru
le M
akin
g
Par
ent-
to-P
aren
t A
ssis
tan
ce
Cas
e M
anag
er
Med
iati
on
Mo
del
s
Om
bu
dsp
erso
n
Tele
ph
on
e In
term
edia
ry
Faci
lita
tio
n
Home Works! Teacher Home Visit Program
Pa
ren
t En
ga
gem
ent
Developing
Du
e P
roce
ss C
om
pla
int
(Hea
rin
g)
Where do I find state dispute resolution data?
http://www.directionservice.org/
cadre/aprsppb.cfm
Data & Trends
Where to Learn More…
www.directionservice.org/cadre
Subscribe to our e-news: The CADRE Caucus
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