Effective Communications 28 Feb 2018 · 2/28/2018 · Define Dialogue: o. Conversation . between...

Effective Communications28 Feb 2018Professors Don Riley and Mark UngerLearning Support Faculty Marsha Dollarhide

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Objective

Determine more effective ways for communicating with peers, bosses, and subordinates.

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What is Communications

Define Communications:

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What is Communications

Define Communications:o The act of communicating; transmission.o A process by which information is exchanged between individuals

through a common system of symbols, signs, or behavior o Communication is sending and receiving information between

two or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver. The information conveyed can include facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions.

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What is Dialogue




Define Dialogue:

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What is Dialogue




Define Dialogue:o Conversation between two or more people as a feature of a book, play,

or movieo In dialogue, we seek to set aside fears, preconceptions, the need to win;

we take time to hear other voices and possibilities. Dialogue can encompass tensions and paradoxes, and in so doing, new ideas—collective wisdom—may arise.

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What Is…

Reference: The Seven Skills of Dialogue, by Gary Ryan

Debate

Polite Discussion

SkillfulDiscussion

Dialogue“What we got

here is failure to communicate.”

Communication? Dialogue?

WB 47-49

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Picture Worth a Thousand Words

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Consequence(s)

“D” Your “B”

Albert Ellis’ ABCDs (Communication Process)

Belief(s) about the events

opinions

emotionsbiases

judgments feelings

Activating Event (s)

Dispute your Beliefs

WB 51-53

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EXERCISE: “Fact” or “Opinion”

Facts are: Specific, Objective, and Verifiable

WB 77

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What are the Facts?

James: Bob Jamison, the DPM, says the PM offsite is coming up soon and wants me to organize it. The best place to hold it would be the Ft. Belvoir Officers Club.

Cheryl: Why there?

James: The O’Club has a large banquet room that can hold 150 people. They are also very accommodating and serve excellent food.

Cheryl: Did Bob say what he wanted for an agenda?

James: The agenda should include how well the PMO has accomplished it’s goals and objectives and a plan or strategy for moving forward.

Cheryl: Is it going to be an all-day event?

James: I believe so. It should include a picnic as well. The O’Club would be the best place to hold it with all that they have available.

EXERCISE: “Fact” or “Opinion”

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EXERCISE: “Emotions, Opinions, Biases, Judgments, Feelings”

9 1 1

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Consequence(s)




opinions

emotionsbiases

judgments feelings



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What is Going on Here?

Part A – Frazierhttps://media.dau.mil/media/Effective+Comms+1++Frasier+Snippet+Part+A/1_bn3uciea

Shortened URL: https://go.usa.gov/xne7c

https://media.dau.mil/media/Effective+Comms+1++Frasier+Snippet+Part+A/1_bn3ucieahttps://go.usa.gov/xne7c

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Why We Should “D” Our “B”

Part B - Frazierhttps://media.dau.mil/media/Effective+Comms+2++Frasier+Snippet+Part+B/1_05g96s4z

Shortened URL: https://go.usa.gov/xne7x

https://media.dau.mil/media/Effective+Comms+2++Frasier+Snippet+Part+B/1_05g96s4zhttps://go.usa.gov/xne7x

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Why We Should “D” Our “B”

Cement Truckhttps://media.dau.mil/media/Effective+Comms+3++Cement+Truck-_iZFSxbBmQ4_WMV+V9/1_hkl6rh2d

Shortened URL: https://go.usa.gov/xne7a

https://media.dau.mil/media/Effective+Comms+3++Cement+Truck-_iZFSxbBmQ4_WMV+V9/1_hkl6rh2dhttps://go.usa.gov/xne7a

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Consequence(s)




opinions

emotionsbiases

judgments feelings



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Active Listen Skill SurveyListening Skills

*Modified from Harvard Manage Mentor Plus - on-line material. © Copyright: 2004 Harvard Business School Publishing Inc. Material available on the DAU Virtual Learning website in agreement with Harvard Manage Mentor Plus.

Are You an Active Listener?

While someone is talking, I: Usually Sometimes Rarely

Plan how I’m going to respond. 1 3 5 Keep eye contact with the speaker. 5 3 1 Take notes as appropriate. 5 3 1 Notice the feeling behind the words. 5 3 1 Find myself thinking about other things while the person is talking. 1 3 5 Face the person who is talking. 5 3 1 Watch for significant body language (expressions, gestures). 5 3 1 Control fidgeting or other distracting habits. 5 3 1 Interrupt the speaker to make a point. 1 3 5 Am distracted by other demands on my time. 1 3 5 Listen to the message without immediately judging or evaluating it. 5 3 1 Ask questions to get more information and encourage the speaker to continue. 5 3 1 Repeat in my own words what I’ve just heard to ensure understanding. 5 3 1

Totals for each column: + + Grand Total =

Listening Skills

Are You an Active Listener?

While someone is talking, I:

Usually

Sometimes

Rarely

Plan how I’m going to respond.

1

3

5

Keep eye contact with the speaker.

5

3

1

Take notes as appropriate.

5

3

1

Notice the feeling behind the words.

5

3

1

Find myself thinking about other things while the person is talking.

1

3

5

Face the person who is talking.

5

3

1

Watch for significant body language (expressions, gestures).

5

3

1

Control fidgeting or other distracting habits.

5

3

1

Interrupt the speaker to make a point.

1

3

5

Am distracted by other demands on my time.

1

3

5

Listen to the message without immediately judging or evaluating it.

5

3

1

Ask questions to get more information and encourage the speaker to continue.

5

3

1

Repeat in my own words what I’ve just heard to ensure understanding.

5

3

1

Totals for each column:

+

+

Grand Total =

*Modified from Harvard Manage Mentor Plus - on-line material. © Copyright: 2004 Harvard Business School Publishing Inc. Material available on the DAU Virtual Learning website in agreement with Harvard Manage Mentor Plus.

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Listening Excercise

Theater in the Round.

What is going on?o What are Chris and Kim doing?o How are they different? The Same?o What is the boss doing wrong?

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Listening to Others

Visual or Audio Eventso Verbal Non Verbal

Story Develops Initiates Feelings Leads to Action

ABCD PATH

Seeking the truth, No looking to disprove

ABCD PATH

YouOthers

Dialogue

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Seeking Truth

How do we seek truth?o Ask – Ask to shareo Mirror – Confirm feelingso Paraphrase – Insure understanding of storyo Prime – Still not sharing, take a guess with

a question in a safe manner

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Summary

COMMUNICATIONS: The act of communicating; transmission. A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

DIALOGUE: Conversation between two or more people.

Dispute (Challenge) your beliefs. Listen to Others/Make it Safe

Effective Communications Leads to Results

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QUESTIONS

Slide Number 1ObjectiveWhat is CommunicationsWhat is CommunicationsWhat is DialogueWhat is DialogueWhat Is…Slide Number 8Slide Number 9Picture Worth a Thousand WordsPicture Worth a Thousand WordsPicture Worth a Thousand WordsAlbert Ellis’ ABCDs �(Communication Process)EXERCISE: “Fact” or “Opinion”EXERCISE: “Fact” or “Opinion”EXERCISE: “Emotions, Opinions, Biases, Judgments, Feelings”Albert Ellis’ ABCDs �(Communication Process)What is Going on Here?Why We Should “D” Our “B”Why We Should “D” Our “B”Albert Ellis’ ABCDs �(Communication Process)Active Listen Skill SurveyListening ExcerciseListening to OthersSeeking TruthSummaryQUESTIONS

Effective Communications 28 Feb 2018 · 2/28/2018 · Define Dialogue: o. Conversation . between...

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