Effective Communication ( Johari Windows ) presented by MVS Rao
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Transcript of Effective Communication ( Johari Windows ) presented by MVS Rao
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Sampark Arena, 17/3, Mathura Road |Faridabad - 121002| Dist: Faridabad (Haryana) | India |( Phone No.: 91 129 3214227 |7 Fax: +91 129 4073226|*: [email protected]
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Radha’s Mother has 4
Children :
April, May and June
What is the name of the
Fourth ?
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Self Presentation cues
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Verbal
and
Non-Verbal !
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How do we
Communicate
without speaking
?
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Kinesics
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Types of Non-verbal Communication
14
PARA-LANGUAGE
Pitch
Volume
Rate
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Types of Non-verbal Communication
15
PARA-LANGUAGE
Intonation
Quality
Modulation
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The 9 Cs of Communication !
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Confidence Concise Considerate
Clarity Concrete Courtesy
CorrectComplete Careful
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N FORM
ADVANCE SHIPPING
NOTIFICATION ( ASN )
MARKING ON BAGS
( RUDRAPUR VIA DELHI )
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Organization Barriers
•Attitude of Superiors
• Fear of challenge of
authority
• Lack of time
• Lack of awareness
•Unwillingness of Juniors
to communicate
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Listen
Twice as much as
you
Talk !
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Listening Skills
“If we were supposed to
talk more than listen, we
would have been given
two mouths and one ear
!”
( Mark Twain )
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Conversation is
generally…
Misunderstoo
d
Misinterprete
d
Rejected Not Heard
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• Understand body language
• Make eye contact
• Suspend judgment
• Keep an open mind
• Hear the person out
• Do not react to emotive words
Being Active Listeners…
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Self Presentation cues
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CURRENT
SCENARIO !
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CURRENT
SCENARIO !
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CURRENT
SCENARIO !
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CURRENT
SCENARIO !
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EFFECT
Customer
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HOW TO
IMPROVE ?
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JOHARI WINDOWS
Developed by Joseph Luft and Harry Ingham
(University of California)in the year 1955
JOHARI Derived from their First Names
( Jo + Harry )
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JOHARI WINDOWS
A Simple Effective Tool for illustrating and improving self-awareness and mutual
understanding between individuals within a group /
between Groups .
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JOHARI WINDOWS
OPEN AREA
BLIND AREA
HIDDEN AREA
UNKNOWN AREA
and to the others.
BLIND SELF : Not known to
Self but known to others.
PRIVATE SELF :Known to Self but
not to others.
UNKNOWNSELF :
Not known to Self or others.
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QUDARANT 1 – PUBLIC SELF
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QUDARANT 2 – BLIND AREA
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QUDARANT 3 – PRIVATE SELF
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QUDARANT 4 – UNKOWN SELF
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FREE / OPEN AREAS:KNOWN TO ME AND OTHERS
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BLIND SPOTS :KNOWN TO OTHERS ONLY
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HIDDEN AREA :UNKNOWN TO OTHERS
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UNKNOWN AREA :KNOWN TO NONE
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BLIND AREAOPEN AREA
UNKNOWN AREA
HIDDEN AREA
OPEN AREA
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THANK YOU !
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45
Valuing Time…