Effective communication in the workplace
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Transcript of Effective communication in the workplace
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EFFECTIVE COMMUNICATION
In the Workplace
David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBA
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A Tale of Two Programmers
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Juan
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Ammal
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What are Lessons Can Juan Learn?
First impressions are vitally important Clarify understanding Get feedback early and often
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Feedback? Meet key people early Daily Stand-up Status Reports Meet regularly Performance Reviews
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First Meeting Meet first week Manager’s priority Your experience and interests Take notes. Keep notes nearby.
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Daily Stand-up ≤ 15 Minutes Yesterday’s accomplishments Today’s plans Obstacles
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Status Report This week’s accomplishments Next week’s goals Issues Sample status report
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Performance reviews Short-term project: End of project Long-term project: Every 3 months Bring notes from last meeting Brag about accomplishments Solicit honest feedback Take notes. Keep notes nearby.
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Review Meet key people early Daily Stand-up Status Reports Meet regularly Don't be afraid of your manager
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Improving Your Communication
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Communication is a skill
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Be polite “Please” and “Thank you” Look people in the eyes Take out that stupid phone earpiece
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How do I get what I want? Ask List benefits Don’t talk past the sale
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Improve your spoken communication skills
Don’t fear the manager Ask questions Active listening
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With whom should I talk? Managers Subordinates Colleagues The experience guy The new guy Do NOT be afraid
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What should I talk about? Work Hobbies and Interests Sports, Movies, TV Travel Families
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Any topics I should avoid? Politics Religion Sex
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Things to check at the door
Prejudices Vulgarities
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Improve your written communication skills
Spell and Grammar check
Assume everything you write is public
Be concise Avoid jargon Active voice “Elements of Style”
by Strunk & White
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Goals of effective communication
Early feedback Frequent feedback Verify understanding Be Inclusive Keep it professional Fear Not!
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A word of caution Balance
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And Finally… Be brief!
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Moral If you’ve seen Juan, You’ve seen Ammal!
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Thank youDavidGiard.com
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