EFFECTIVE COMMUNICATION Achieving Success Through Effective Business Communication.
Effective communication a Tool for powerful relationships...Effective communication refers to the...
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EFFECTIVE COMMUNICATIONA TOOL FOR POWERFUL RELATIONSHIPS
BY: EZE-BASIL CHINWENDU OLUO
“The single biggest problem with communication is the illusion that it has taken place.”
- George Bernard Shaw
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Communication is the act of conveying intended meaning to another entity
through the use of mutually understood signs and semiotic rules.
Effective communication refers to the process of sharing information between
two or more entities which leads to the desired outcome. The information shared
is conveyed and received efficiently without the intended meaning being
distorted or changed.
It includes skills like non-verbal communication, attentive listening, ability to
understand and to control one’s own emotions and managing stress.
Definitions
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Communication is an integral part of life; without it, we would not
survive.
Verbal and non-verbal communication begins at birth and ends at
death.
We need communication not only to transmit information and
knowledge to one another, but more importantly, to relate to one
another as human beings around the world in the context of
relationships, families, organizations, and nations.
The work of Community Health Workers is easier when and where
there is a relationship between service providers and patients/end
users.
Effective communication helps build relationships
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Adapting Kathleen A. Vertino's opinion
The professional responsibility of community health workers embodies a lot of care. CAREfulness for processes, CAREfulness in diagnosis, CARE for patients.
When ill, patients may be unable to speak or advocate for themselves. Vulnerable patients need our voices to speak for them.
Due to constant exposure to other human beings who are suffering, community health workers are perfectly positioned to utilize effective interpersonal communication, and in doing so, support their own emotional, psychological, and spiritual development.
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PROCESSING INFORMATION
Effectively processing information requires accurate understanding of perspectives.
Every information transmitted from one person to another has three filtration
elements that automatically shape the conversation-
WHAT was said,
HOW it was said, and
WHY it was said.
These elements can either bring us harmony or conflict, as individuals, cultures,
religions, and governments of countries, as we attempt to coexist. What we say,
how we say it, and what we mean by it are extremely important, and can be life-
changing
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Understanding communication
and relationship through
Maslow's Hierarchy of Needs
Theory
Relationship
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A mental and emotional health
view of Maslow's Hierarchy of
Needs Theory
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Personal variables can
affect communication
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EFFECTIVE
COMMUNICATION
MODEL
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ELEMENTARY STEPS TO EFFECTIVE COMMUNICATION
• Listen
• Validate, rather than
invalidate, the individual
• Focus on the message not
the messenger
• Be descriptive not
evaluative
• Be specific not global
• Be conjunctive not
disjunctive
• The communication is
based on congruence
not incongruence
• The communication is
owned not disowned
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Body language
Role playing activities
Social media – precision
Continuous reading and
practice
Questions
Paraphrasing
Using stories to pass your
message
Feedback
1. Clear.
2. Concise.
3. Concrete.
4. Correct.
5. Coherent.
6. Complete.
7. Courteous.
Effective communication
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Examples of communication tools
• One on one
• Email,
• Phone system
• A user friendly website platform
• A file-sharing system
• A customer relationship management platform
• Social networks
• Instant messaging and conferencing platforms
• A project management system – dashboards, charts, graphs, etc.
Questions ?