Effective communication
-
Upload
phuong-vy-le -
Category
Education
-
view
188 -
download
0
Transcript of Effective communication
![Page 1: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/1.jpg)
Effective communicationUstyna
![Page 2: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/2.jpg)
Objectives:You will know:
What do U expect?
• Different communication styles • What is Audience Adaptation• Magic of active listening
![Page 3: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/3.jpg)
Favorite movie
1) Make a pairs
2) Choose who will speak
3) In 3 min – tell me what was your favorite movie
![Page 4: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/4.jpg)
What is that?
![Page 5: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/5.jpg)
Why its important?How many people in the world – that many thoughts
![Page 6: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/6.jpg)
“The best thing that I did last week – made Usty to do
effective communication
session”by Tram Tran, MCPe AIESEC Vietnam
![Page 7: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/7.jpg)
Active listenersSender
• State one idea at a time.
• State ideas simply.• Explain when
appropriate.• Repeat if appropriate.• Encourage feedback.• Read between the
lines.
![Page 8: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/8.jpg)
Active listenersReceiver Feedbacks:
• Focus attention on the message
• Nonverbal communication
• Keep an open mind and suspend judgment.
• Don’t assume. • Provide the sender
feedback.
• Acknowledgment.• Parroting - repeating• Paraphrasing
![Page 9: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/9.jpg)
4 different communication styles
![Page 10: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/10.jpg)
Controller How to deal with?
• Be efficient and businesslike.• Get to the point• Set and clarify goals and objectives.• Give them conclusions. Only provide
details if asked.• Solve problems and objections.• Talk in terms of results not methods.
![Page 11: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/11.jpg)
Promoter
• Leave plenty of time for talk and social niceties.
• Ask them about their family, children etc. And be prepared to talk about yours.
• If possible, let them "experience" what you are communicating. Talk in terms of people and stories.
• Use lots of examples.
How to deal with?
![Page 12: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/12.jpg)
Supporters (biggest %)
• Don't come on too strong• Earn their trust in small steps.• Don't ask for big decisions fright
away.• Provide plenty of reassurance.• Talk in terms of security.
How to deal with?
![Page 13: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/13.jpg)
Analyzer
• Make sure you are well prepared.• Have plenty of facts and figures.• Be prepared for skepticism.• Answer all of their questions.• Go relatively slow to give them time to
think and analyze.
How to deal with?
![Page 14: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/14.jpg)
Practice!
• Make a pair• 1 speaker – go out
of the room
![Page 15: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/15.jpg)
“Life is really simple, but we insist on making it complicated.”
Explain by example:
![Page 16: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/16.jpg)
Small trick:
![Page 17: Effective communication](https://reader036.fdocuments.us/reader036/viewer/2022062514/5584d9e6d8b42a84408b499d/html5/thumbnails/17.jpg)
Sum up• 4 types of ppl exist no matter you like it or not• The success of the communication is the
responsibility of the communicator• Learn how to be good sender and receiver. • Communication is not only about talking