EENet’s User Surveys

Network users in CEE. Ways to identify their needsEENet’s User Surveys
Estonian Educational and Research Network
Overview
How last surveys were carried out
Summary of the outcomes
Some tips
User Surveys – what for?
Informing about the new services
Users’ opinion matters (changes, additional services)
Fields of usage of Internet connectivity
User Surveys 2000-2002
2000: 411 questionnaires sent out on paper (11 q-s; 65% resp), contentment 58%, 9240 comp-s with Int.connection, 66035 people using EENet’s network, 7 users per computer
2001: 555 questionnaires (16 +5 quest-s, 65% resp), contentment 53%, 170 000 people, 9 users/computer
2002: 535 q-s (18 q-s, 59% resp), cont.53%, 208 000 people, 10 users/computer
User Surveys 2003-2005
2003: 455 q-s (19 q-s, 53% resp), cont 59%, 202 000 people, 9 users/computer
2004: 781 q-s (17 q-s, 58% resp), cont 52%, 210 000 people, 7.6 users/computer (6.9 using EENet’s network)
2005: 874 q-s (72% responded!), 95% respondents used web-based interface for filling the questionnaire
Aims
Find out the number of computers & their users in the academic network (since 2000: only permanent connection, since 2004 also users of commercial permanent connection)
Examine the contentment with different services, find out needed changes
Get information about how well the users know the existence of different services (thereby also promoting the services which are less known)
Aims
For what purposes Internet connection is used
Level of internal networks, how many org-s have system administrators; do employees of the org-s need any Internet training
Wishes for speed of the connection (for prognosis of the network) by types of org-s
Knowledge about the ISP of the connection, contentment (commercial market research)
Additional needs, proposals
Target Group. Methodology
Targeted population: institutions (research, educational, cultural) using one or several services in the Estonian academic network
Used methodology: quantitative method, surveys with closed and open questions for collecting the cross-sectional data. Tradition of annual user surveys since 2000 (5 years) – gives the possibility to make also a survey of longitudinal data
Last User Surveys
Time to respond: 10 days
Possibility to respond electronically by a unique web-based address or send the filled questionnaire by ordinary mail or fax (last web update counted)
Answers collected in 30 days. Responding activity 58% in 2004, 72%(!) in 2005 (answers submitted a month later were not counted)
Last User Surveys
Questions were made by department of services + heads of dep-s
A paper with contact data was added every questionnaire for checking the database of customers (3% of the contact e-mails were not working, database was updated). The same person was expected to fill in the form.
4 people were involved in the process of US: programmer, secretary for typing the faxed answers to the relevant web-based addresses, 1 for checking contact data (contractor), 1 for analyzing the data (head of the customer services department)
Last User Surveys
Time spent for organizing – all in all a full month of an employee
Money spent on User Survey: ~ 250 EUR or less (paper, envelopes, stamping), salary not included.
First input takes some time, later the summary (analysis of the outcome) is made by following the summary of previous years.
Summaries of all the User Surveys are available at EENet’s website
Some results
Permanent connections
About 210 000 end-users using EENet's permanent connectivity in 2003
65% (2004) satisfied with their present Internet connectivity via academic network (6% more than in US 2003). The main reason for discontentment is slow connection.
433 users per org. using permanent connectivity in academic network (2004)
Satisfaction with Current Permanent Connection
vastajad
TABEL_1
Asutuseliigid
Asutuste osakaal vastanute seas
10%
5%
TABEL_2
TABEL_3
6%
Viljandimaa
12
Hiiumaa
9
Valgamaa
7
33%
others
6%
1
1
1
3
Teadusasutused
2
1
2
3
2001
2002
2003
2004
Tartu
5
8
6
5
Tallinn
6
5
7
7
Viljandimaa
11
14
8
9
Hiiumaa
9
8
6
9
Saaremaa
14
15
9
10
Jõgevamaa
9
12
12
10
Tartumaa
8
11
13
10
Läänemaa
7
11
8
10
Võrumaa
14
9
8
10
Järvamaa
9
14
8
10
Põlvamaa
15
12
18
11
Ida-Virumaa
11
15
20
12
Harjumaa
12
18
13
12
Pärnumaa
14
19
17
13
Valgamaa
19
10
15
13
Lääne-Virumaa
18
20
15
14
Raplamaa
16
13
12
17
muu
2.7
1
teadus
1.8
1.8
haridus
8.2
7.6
kultuur
14.3
22.8
7.6
6.9
raamatukogu,arhiiv
1.5
1.5
korgkool
5.9
5.9
aip
5.9
5.9
muu
5.9
6.3
kutsekool,ametikool
7.1
7.5
põhikool
10.1
10.3
keskkool
14.9
15
7.6
6.9
Tartu
5.1
5.1
Tallinn
7
6.8
Hiiumaa
8.7
9.2
Viljandimaa
9
9.1
Tartumaa
9.5
9
Läänemaa
9.8
10
Võrumaa
9.8
1.1
Jõgevamaa
10
11.9
Saaremaa
10.1
10.6
Järvamaa
10.3
9.6
Põlvamaa
10.7
11.3
Ida-Virumaa
11.7
16.8
Harjumaa
12.3
11.6
Pärnumaa
12.7
9.7
Valgamaa
13
#VALUE!
Lääne-Virumaa
13.8
15.2
Raplamaa
17.1
10.3
rahulolu
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
yhenduskiirus
2004
2003
83%
86%
videoconferences
9%
74%
teaching
63%
80%
84%
83%
86%
95%
97%
Hinnang teenustele
rahul 2001
rahul 2002
rahul 2003
rahul 2004
37
32
8
0.050955414
2%
0%
8%
8%
0%
8%
8%
38%
8%
8%
38%
8%
8%
54%
77%
42%
54%
77%
42%
53%
30%
3%
53%
30%
3%
19%
51%
42%
19%
51%
42%
11%
17%
37%
11%
17%
37%
52%
68%
0%
30%
27%
50%
4%
5%
41%
14%
18%
0%
29%
45%
33%
36%
36%
67%
24%
6%
0%
24%
6%
0%
29%
29%
7%
29%
29%
7%
47%
59%
43%
47%
59%
43%
47%
15%
1%
47%
15%
1%
24%
60%
35%
24%
60%
35%
17%
24%
40%
17%
24%
40%
66%
45%
3%
9%
47%
61%
2%
5%
28%
60%
100%
0%
0%
0%
100%
0%
0%
0%
43%
7%
9%
36%
57%
9%
14%
36%
45%
46%
45%
0%
8%
45%
55%
8%
0%
36%
57%
25%
8%
26%
63%
38%
6%
13%
46%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Andmed, kopeeritud only-formats, numbers, texts; transposed
on (asutus)
65
0.7777777778
2
9
24.1111111111
32
8
5%
2%
100
157
15
62
42%
15%
24
62
69%
24%
15
62
42%
15%
100.8888888889
90
100%
35%
96.7972972973
148
100%
35%
Rahulolematuid
35
Rahulolematuid
35
19
28
74%
19%
100
38
100%
26%
Rahulolematuid
26
0
0
0
0
0
0
0
0
0
0
Usage of Internet connectivity
using bank services
reading the news
publishing information about the institution itself and other
Additional services/changes asked for:
Grid
Central server for archive of video lectures
Backup services via backbone
VoIP
LANtoLAN
possibility to administer e-mailboxes in EENet's server (create, delete)
courses (for system administrators on security, data communication etc)
More HOWTO-s in Estonian
Different databases (e.g. About art schools, music schools, software for teachers etc)
Etc...
What has been done with the results
Full report on the Internet
Translation into English is prepared and published later
All the organizations which asked specific information or complained about specific technical problems were contacted, informed, helped out
Mailing list of security incidents
Different server for teachers for their teaching materials (popular environment of a commercial ISP was not satisfying the needs)
Tips for Getting High Response Rate
* deadline: 10 days
* send letter (on paper) to those who have not reacted
1st e-mail gave ¼ of responses, 2nd e-mail gave the other ¼ of responses, the rest were sent after receiving the letter on paper
Tips for Technical Process
* next script sent an e-mail to the contact persons
* to those who submitted the form the script sent an additional e-mail to check the contact data
* those who did not react on el.notices received the questionnaire, letter and paper with present contact data by ordinary mail
* q-s were different (q.was compiled from different service moduls)
Links
http://www.eenet.ee/englishEENet/usersurvey2003.html
http://www.eenet.ee/englishEENet/webstr.html
Thank you!
Maria Ristkok

EENet’s User Surveys

Documents

Transcript of EENet’s User Surveys