1. 2014 Flatirons Solutions, Inc. All rights reserved. eEnabled Aircraft Software Configuration Case Study MRO & Operations IT Conference - EMEA 25 June 2014

2. 2014 Flatirons Solutions, Inc. All rights reserved. Agenda Introduction Overview Business Challenges Solution Business Process Implementation Business Results 2 3. 2014 Flatirons Solutions, Inc. All rights reserved. Introduction Software Updates. Compare with your own PC at home. Software Updates (Windows, Adobe Reader, Security) Imagine you were required to know and prove which software upgrades were installed. Multiplied by an average of 25 computer systems in the aircraft. Multiply that by the number of software configurations per system Multiply that by the number of aircraft in your fleet. 3 4. 2014 Flatirons Solutions, Inc. All rights reserved. Overview Problem facing Lufthansa Complexity of software handling caused by: Mixed fleet by an operator Varying configurations within a fleet Increasing number of end users per A/C Lufthansa Technik serving a large number of Operators. Fleet make-up Example Lufthansa Fleet 4 Fleet Fleet size [as of 18 Jul 12] No. of "Flight Management Systems" per A/C No. Of "NAV Database loads per year 737-300 27 ea 2 ea 702 ea 737-500 22 ea 2 ea 572 ea A319-100 32 ea 2 ea 832 ea A320-200 49 ea 2 ea 1274 ea A321-100/200 61 ea 2 ea 1586 ea 747-400 28 ea 2 ea (plus East/West) 2912 ea A330 18 ea 2 ea 468 ea A340-300 24 ea 2 ea 624 ea A340-600 24 ea 2 ea 624 ea Total: 9594 5. 2014 Flatirons Solutions, Inc. All rights reserved. Overview Problem facing Lufthansa Complexity of software handling caused by: Licensing issues (which operator and/or A/C has the license for the Software?). Combination of valid software configurations (Part A Software compatible with Part B Software, etc.). Therefore configuration control is essential! Tracking the Software certificates Checking the validity of the Software before releasing for upload in aircraft (LSBM / CSCT from Airbus / Boeing). Necessity for downloading software from the aircraft for troubleshooting purpose 5 6. 2014 Flatirons Solutions, Inc. All rights reserved. Business Challenges Increasing Requirements for real-time configuration information Software complexity Size of downloads Increasing quantity of P/Ns requiring software changes which have to be served. Necessity for transmitting data to maintenance stations quickly Lack of Hardware support for existing data load solution (floppy disks). _______________________________________________ Needed: Customized solution, applicable and ready for implementation 6 7. 2014 Flatirons Solutions, Inc. All rights reserved. Solution Search for a solution: Had to be a stand-alone solution which could function independently Had to also be flexible to be compatible with LHT internal MRO-IT system Combination of Software Management and physical Software Content Management Flatirons/CORENA is a long-term provider for Lufthansa Technik with in-depth knowledge of and experience in aviation business (MRO IT-support). Result: Partnership with Flatirons/CORENA, who handles system maintenance, updates and upgrades. 7 8. 2014 Flatirons Solutions, Inc. All rights reserved. All-in-one Software Management Solution Media Storage Software Management Business Process 8 Fleet Hardware Position Software Position Software P/N Software verified media OEM eEnabled Software Management Import Software Repository 9. 2014 Flatirons Solutions, Inc. All rights reserved. All-in-one Software Management Solution Media Storage Software Management EO / AO Planning Business Process 9 Fleet Hardware Position Software Position Software P/N Software verified media OEM eEnabled Software Management Import Software Repository EO Planning Media Distribution DVD USB Floppy PDL 10. 2014 Flatirons Solutions, Inc. All rights reserved. All-in-one Software Management Solution Media Storage Software Management EO / AO Planning Configuration Reports Business Process 10 Fleet Hardware Position Software Position Software P/N Software verified media OEM eEnabled Software Management Import Software Repository EO Planning Media Distribution DVD USB Floppy PDL Status Reporting Status update from aircraft tracking system Configuration Report 11. 2014 Flatirons Solutions, Inc. All rights reserved. Implementation System prerequisites 1 Hosting (vs. non-hosting) 2 Technical Requirements (by hosting) 3 Organization / Processes 4. Personnel requirements Summary system can be implemented as stand-alone or as part of your IT System 11 12. 2014 Flatirons Solutions, Inc. All rights reserved. Business Results Improvement in data quality and reliability Centrally available configuration data for each A/C, on-line, real time. Repository together with real-time tracking of software loads. Transfer of data via company network (WAN) or via Internet (secure VPN Tunnel) Secure paths for data transmission and handling. Automatic update of A/C configuration via load update feedback Compatibility with the already available software upload systems and processes for eEnabled Aircraft. 12 13. 2014 Flatirons Solutions, Inc. All rights reserved. Business Results Summary: Savings in time and money Enhanced Security Enhanced Quality Absolute Reliability Return on Invest recaptured within the first year of operation. 13 14. 2014 Flatirons Solutions, Inc. All rights reserved. w w w . f l a t i r o n s s o l u t i o n s . c o m | C O R E N A 15. 2014 Flatirons Solutions, Inc. All rights reserved. Questions 16. Contact Timo Storm Email: timo.storm@corena.com