EENA 2016 - Managing staff performance (2/3)
29
-
Upload
eena-european-emergency-number-association -
Category
Recruiting & HR
-
view
110 -
download
2
Transcript of EENA 2016 - Managing staff performance (2/3)
Callcenter Agent
Transport, Hotlines, ..
EMD, EFD, EPD
AMPDS, FPDS, PPDS
Dispatcher
Disposition
Supervisor
Special Events, ...
Language
Special Needs
group performance
Compliance Payment
Problems
Compliance Payment
People
needed