Education and Student Life

Communication ForumMarch 5, 2013

Dr. Darlene ShawAssociate Provost for Educational Affairs

and Student Life

Agenda

• Wins – We Do Great Things Together• Our Shared View about Why We’re Here • Results of Your Hard Work• ESL is the Best Place to Work• We Care About Each Other• What’s in the Pipeline to Keep Us Successful• Questions & Answers

Wins – We Do Great Things Together • Annual Report

• SACS Fifth Year Report

• LCME

• Wellness Center Membership Growth – Bobby Shaw

• CAE Hosted National Conference – Jennie Ariail

Wins – We Do Great Things Together Interprofessional Day 2013

Staff who participated as standardized family members for the second year students.

Kristi Adams Sharon Gilliard Cheryl-Lyn SamuelsDamon Amella Tom Hamm Liz SheridanPat Cassano Kelli Jenkins Ashley StuckeyJonathan Coultas Wendy Littlejohn Stan SulkowskiJoy Erickson George Ohlandt Elana WellsMelissa Freeland Larry Owens

Wins – We Do Great Things Together Interprofessional Day

Facilitators for the first and second year student small groups:

Damon Amella Amy LeaphartWillette Burnham Stan SulkowskiLaurie Charles Suzanne ThomasScotty BuffGeoff FreemanMary MauldinLiz Sheridan

Wins – We Do Great Things Together Interprofessional Day

Staff who assisted with the day:

Susan Fox Martha LiptonDianne Terry Tom HammBarbara Bozarth Larry OwensLisa Fennessey Damon AmellaJerone McDaniel Kyle ConnellyTim Roylance Wayne Stanley

John Richardson Anne ThompsonSteven Zimmerman

Wins – We Do Great Things Together

Large group presentation

Small group dis-cussions

Appreciation of IP collaboration

Knowledge of other profes-

sions

Overall assess-ment

2010 3.69 4.21 4.08 4.04 3.9

2011 3.66 4.16 4.03 3.98 3.82

2012 3.74 4.04 3.97 3.95 3.76

2013 3.65 4.48 3.91 3.99 4.14

0.250.751.251.752.252.753.253.754.254.75

Second Year Students IP Day Selected Survey Questions

Wins – We Do Great Things Together

Education and Student LifeWelcomeNew Team Members Present

Best Wishes!• Jerone McDaniel• Megan Brett

How long have you worked at MUSC?4 years and 11 months

First thing you notice about a person? Their eyes

Favorite TV show? First 48 (love it!)

Wins – We Do Great Things Together

Have you met Monica Scott?

Unit: Student HealthIdeal Vacation Spot?Virgin Islands

How long have you worked at MUSC?8 years

First thing you notice about a person? Smile

Favorite TV show? Bones

Have you met Melissa Freeland?

Unit: Enrollment ManagementIdeal Vacation Spot?Caribbean

Wins – We Do Great Things Together

Our Shared View about Why We’re Here

MUSC’s Vision:To be a leading and transformative academic health center

ESL’s Shared Purpose or Vision:Provide the nation’s best learning environment for developing transformative health care leaders

Our students will be able to change the world. We contribute by providing the best learning environment to help each of them develop the skills they will need to make the world a healthier and better place to live.

Results of Your Hard Work

2012 MUSC Student Satisfaction

Presented by: Dr. Willette Burnham

Students value ESL services

Percent of students that agree/strongly agree “This service is valuable to MUSC Students”

Student Health Services 95%Writing Center 95%Center for Academic Excellence 94%CAPS 97%Student Programs 98%Wellness Center 99%Student Financial Aid 97%

Three year trends in student satisfaction with ESL services

Service-related goal: To provide students a supportive

learning environment

University wide

2010 2011 201280

82

84

86

88

90

92

94

96

98

100

MUSC Graduating Students

Would recommend MUSCRecvd high qual edMade right choice

2010 2011 201280828486889092949698

100

MUSC Graduating Students

Satisfied w ESL servicesESL promotes balance and well-being

Results by College: Satisfaction with ESL Services

2010 2011 201280

82

84

86

88

90

92

94

96

98

100

Satisfied with ESL services

CODMCOMCGSCONCHPCOP

Results by College: ESL promotes balance

2010 2011 201280

82

84

86

88

90

92

94

96

98

100

ESL promotes balanced lifestyle and wellbeing

CODMCOMCGSCONCHPCOP

Trends within units• Unit “met my needs” is a question we ask of all

students who reporting using the unit’s service• 90% rate of agreement is the target• LOTS OF WINS!– All units except for one met the target (and that

one had 89% rate of agreement)– No unit showed declining trends from 2010 to 2012– Student Health Service showed a positive trend on

this item over time

Summary

• Student satisfaction with ESL services has been high overall, high within each college, and consistent over time

• Services provided by ESL are valued by students

ESL is the Best Place to Work!

2012 MUSC Employee Satisfaction

Presented by: Dr. Suzanne Thomas

Response Rate

• 69% response rate for ESL (77 responses out of 111 invitations)

• 65% response rate for the university (501 responses out of 772 invitations)

• Excludes the College of Medicine, College of Pharmacy faculty and Finance & Administration

Big WIN for ESL

• On 75% (24/32) questions, ESL > MUSC• Questions are grouped by theme for

interpretation– Teamwork– Supervision– Global questions

Teamwork-related questions

I feel

a part

of a te

am th

at is

working t

owards a

common go

al

Facu

lty an

d Staff

are r

espec

tful of o

ne anoth

er

People

coopera

te an

d work

as a

team

0102030405060708090

10086 82

9377 75

83

ESLMUSC

Perc

ent e

mpl

oyee

s w

ho a

gree

Supervisor-related questions

Good perform

ance is

recognize

d

My superviso

r treats

me with

resp

ect

My superviso

r sets

good example

Supervisor c

ares0

102030405060708090

100

83

9589 92

73

8578 82

ESLMUSC

Perc

ent e

mpl

oyee

s w

ho a

gree

More supervisor-related questions

0

20

40

60

80

100 89 89 89 89 8574 76 79 77 75

ESLMUSC

Pe

rce

nt

em

plo

yee

s w

ho

agr

ee

Global questions

0

10

20

30

40

50

60

70

80

90

10091 90

82

72 75

88 87

77 80 78

ESL MUSC

Perc

ent

empl

oyee

s w

ho a

gree

We Care about Each Other

1. Video2. ESL Town Hall – Afternoon Tea with Dr. Shaw3. All Staff Meetings4. Employee Recognition5. Employee Appreciation

We Care about Each Other

Employee of the Quarter Winners!

Kristi AdamsBenita SchlauKatie SingletonNora SiwarskiWendy Sosebee

We Care about Each Other

Employee Appreciation

What’s in the Pipeline to Keep Us Successful

Guiding Principles to Address Budget Cuts• Student Services, Job Preservation, Use of Technology

Spreading our Wings/Broader Responsibility

• Advise Faculty Development across Campus• University Homepage

Working to Improve Community Health• Wellness Center Integration with Clinical Side• National Award Winning Programs – Healthy Charleston Challenge• Childhood Obesity Prevention Program – Jr. Doctor’s• Preventive Health Education for MUSC Students and Disadvantaged Teens – Student

Health, Office of Diversity • Interprofessional Education to Reduce Medical Errors• Cares Clinic support• MUSC Gives Back

Main Takeaways from Today’s Meeting

1. Results of Your Hard Work

2. ESL is the Best Place to Work!

3. We Care about Each Other

Education and Student Life

Questions & Answers

Announcements

Thank you for your hard work! We are doing great things together!