EDMS Integrated Solutions Benchmark

James Watson

President

Doculabs

September 22, 1999

Objectives

Who is Doculabs? Overview of EDMS Integrated Solutions

Where it’s been Where it’s at Where it’s going

EDMS Integrated Solutions Benchmark Results

Doculabs Background

Founded in 1992 HQ Located in Chicago, Illinois Business Focused on Research and

Assessment of Emerging Technologies and Advisory Services for End-Users and Vendor Clients

Sixty percent of our Business Comes from Helping End-Users Navigate the Technology Landscape

Doculabs Technology Areas

EDMS• Imaging• Document Management• Workflow• Records Management• Knowledge Management• Integrated Solutions

EDOS Digital Print Systems Enterprise Publishing Systems Alternative Output or Print

Replacement Systems

i*Structure• Web Application Development Tools• Application Servers• E-Commerce Applications• Electronic Bill Presentment and Payment

Doculabs’ Business Model

ResearchResearch

End-User Advisory Vendor Advisory

Benchmarking

Past and Present Research

‘98 Workflow Document Management Enterprise Imaging Knowledge Management Records Management COLD Web Application

Development Tools Digital Color Presses

‘99 Workflow EDMS Integrated Solutions Document Management Knowledge Management Records Management Electronic Bill Presentment

and Payment Digital Asset Management Composition Tools Electronic Commerce Application Servers

EDMS Evolution

ImagingImaging

Workflow

Workflow

COLDCOLD

DMDM

EDMS

Benchmark Criteria

Overall Functionality Level of Integration Administration Flexibility Enterprise Architecture

The Participants

FileNET - Panagon Hyland Software - OnBase Identitech - FYI Optika - eMedia Optical Image Technology

- Total Solution TIMS - Saperion USI - e.Power

Component Summary

Document Management Yes

• FileNET

• Hyland

• Identitech

• OIT

• TIMS

• USI No

• Optika

Components Summary

Imaging, Workflow and Web Interfaces

• All Participants

COLD

• All Participants except USI

FileNET

Pros: Strong vendor with large customer base Includes better than average Web client Proven industrial strength imaging and workflow

Cons: Backend systems are still distinct and not tightly

integrated COLD component is separate No remote Web administration

FileNET - Best Fit

You need industrial strength imaging and

workflow for LOB application with

modest COLD and DM requirements

Hyland Software

Pros: Strong integration of COLD, DM, imaging and

Workflow Data Mining Automatic document cross referencing

Cons: No OTB HSM COLD definition editor is not intuitive No remote Web admin

Hyland - Best Fit

You need data mining, print file

concatenation and automatic document

cross referencing capabilities along with

strong EDMS integration

Identitech - FYI

Pros: Strong EDMS integration (all components) with

highly functional Web client Industrial strength transaction and replication

abilities Add/modify documents over the Web

Cons: System security is not integrated with NOS Limited remote administration over the Web

Identitech - Best Fit

You need a strong Web client

(add/modify capabilities)

You need tight integration of all EDMS

components

You need to support thousands of users

with high volume transactions

You need robust replication capabilities

Optical Image Technology (OIT) - Total Solution

Pros: Strong EDMS integration (all components) Extremely granular three-tier architecture Tremendous out of the box functionality

Cons: Lacking workflow reporting and auditing

capabilities No remote Web administration Flexibility can be intimidating

OIT - Best Fit

You need seamless EDMS integration (all

components) for enterprise deployments

You need tremendous OoTB functionality

You need powerful and granular COLD

flexibility

Optika - eMedia

Pros: Only vendor directly addressing e-commerce

and value chain interaction Solution is both Web-centric and NT-centric Remote Web administration capabilities

Cons: No true document management capabilities COLD print file support is limited

Optika - Best Fit

You need imaging, COLD and workflow

integration to support EDI and electronic-

commerce applications

TIMS - Saperion

Pros: Strong EDMS integration (all components) Strong jukebox management and replication

server support

Cons: COLD print file support is limited Architecture is not true three-tier No remote Web administration

TIMS - Best Fit

You need seamless EDMS integration Web access

jukebox management

server replication

complex document support

Collaborative environments

USI - e.Power

Pros: Robust production workflow Add/modify documents over the Web RM capabilities OTB Leverages technologies from PC DOCS and

Provenance

Cons: No COLD component No remote Web administration Mix of two and three-tier architecture

USI - Best Fit

You need strong integration of DM, RM,

imaging and workflow for both

collaborative and production level

environments

You need a strong Web client

Enter the New Paradigm

ImagingImaging

Workflow

Workflow

COLDCOLD

DMDM

EDMS

Groupware

Groupware

NOSNOS

RMRM

InternetInternet

LegacyLegacy ERPERP

Knowledge ManagementKnowledge Management

Electronic CommerceElectronic Commerce

And E-Mail

Still a problem filtering mechanisms lack intelligence

import into the system will remain ad hoc

and manual

spamming!

Conclusion

EDMS integrated solutions marks the new

paradigm

EDMS integrated solutions will serve as an

integration point to e-commerce, KM and

ERP applications

The prolific growth of e-commerce will spur

EDMS integrated solutions growth

Look for increased parity with the market

space

Further Material

This presentation Articles on (almost) all aspects of EDMS Ask me about DM, Workflow, Imaging, Input,

Storage, COLD, E-Commerce, Web Application Development, etc.

“Helper Docs” to get you started(survey samples, “enabling conditions”, methodology material)

Xplor bookstore for comparative Special Reports

E-mail questions to info@doculabs.com

Questions?

Doculabs1201 W. Harrison

Third FloorChicago, IL 60607

(312) 433-7793www.doculabs.com

jwatson@doculabs.com