EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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Transcript of EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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Wk1 Wk2 Wk3 Wk4 Wk5 Wk6 Wk7 Wk8 Wk9 Wk10 Wk11
Num of Tickets on Priority
High 10 12 3 8 5 7 8 2 6 9 4
Medium 9 26 12 18 18 19 8 13 19 14 27
Low 3 4 3 7 2 11 8 3 5 10 1
Support Tickets Type
Online Check Setups 0 2 0 3 2 5 4 1 4 3 3XML Setups 12 20 2 16 11 17 15 9 18 23 12
Changes to Existing Setups 4 12 9 9 7 11 3 7 4 4 10
Customer Enquiry 0 1 1 0 0 0 0 0 1 1 1
AS2 setup 0 1 0 0 1 2 0 0 0 0 0
SAP Work Flow 6 6 6 5 4 2 2 1 3 2 6
Total TicketsNew Tickets to HCL Team 18 39 20 33 25 36 25 22 28 35 32
Closed Tickets 22 42 18 33 25 37 24 18 30 33 32
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Wk12 Wk13 Wk14 Wk15 Wk16 wk17 wk18 wk19 wk20 wk21 wk22
4 3 6 0 2 0 1 0 0 0 1
13 8 18 14 8 15 9 9 10 13 11
2 1 2 1 0 4 4 16 9 14 6
2 3 2 1 0 1 1 0 0 4 111 8 14 6 3 14 8 19 6 9 7
4 1 4 1 3 1 2 2 9 9 7
2 0 0 0 1 1 0 3 0 0 0
0 0 0 3 0 0 0 0 1 0 1
0 0 6 4 3 2 3 1 3 5 2
22 15 22 12 12 21 11 31 19 27 13
19 12 26 15 10 19 14 25 19 27 18
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wk23 wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31
0 0 0 0 0 1 0 0 0
8 18 25 16 13 12 14 6 22
7 12 16 4 1 3 5 3 2
0 3 8 6 3 4 6 2 84 10 10 4 6 6 3 1 11
10 10 12 7 4 3 6 2 4
0 1 0 0 0 0 0 0 0
0 0 2 0 0 0 0 0 0
1 6 9 3 1 3 4 4 1
14 32 35 20 13 17 23 6 24
15 30 41 20 14 16 19 9 24
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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wk32 wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40
0 0 0 0 0 0 0 0 0
3 11 14 10 12 10 8 15 29
5 5 10 11 8 11 4 2 11
1 1 5 4 4 0 1 1 34 7 8 8 4 11 6 4 13
1 3 8 3 8 9 4 2 14
0 0 0 0 0 0 0 0 2
0 0 0 0 0 0 0 0 2
2 5 3 6 4 1 1 10 6
10 14 24 23 17 24 14 16 41
8 16 24 21 20 21 12 17 40
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wk41 wk42 WK43
0 0 0
22 20 14
12 13 5
3 3 95 4 3
21 18 5
1 0 0
0 2 1
4 6 1
36 25 21
34 33 19
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Delivered Cases wk1 wk2 wk3 wk4 wk5High 10 12 3 8 5
Medium 9 26 12 18 18Low 3 4 3 7 2
Efforts Distribution wk1 wk2 wk3 wk4 wk5
High 10 12 3 8 5Medium 9 26 12 18 18Low 3 4 3 7 2
Priority Chart
Effort Distribution on Tickets
EDI SUPPORT (Nr. Of Delivered Cases)
EDI SUPPORT (Effort Distribution based on ticket priorit
0
14
5
EDI Tickets Priority
High Medium Low
0%
74%
26%
Effort Distribution on Tickets
High Medium Low
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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Weeks Wk1 Wk2 Wk3 Wk4 Wk5
New Incidents Assigned to HCL 18 39 20 33 25
Incidents Closed by HCL 22 42 18 33 25
Re-Open (HCL) 0 0 0 0 0
Pending / Carry Forward Incidents by HCL 4 1 3 3 3Total New Tickets logged for the week 37 90 45 66 57
Total Backlog Incidents from SMT
ReOpen Data Wk6 Wk7 Wk8 Wk9
EDI Support 0.00% 0.00% 0.00% 0.00%
Re-Open Tickets
Nr. Of Re-Open cases
NEW Vs CLOSED & RE-OPEN
New vs Closed vs Re-Open vs C/F vs Total Tickets
50.00%
100.00%
ReOpen %
Wk33 Wk34 Wk35 Wk36 Wk3
New Incidents Assigned to HCL 14 24 23 17 24
Incidents Closed by HCL 16 24 21 20 21
Re-Open (HCL) 0 0 0 0 0
Pending / Carry Forward Incidents by HCL 5 5 7 4 7
Total New Tickets logged for the week 39 49 52 46 79
Total Backlog Incidents from SMT 70 69 85 91 80
0
20
40
60
80
100
120
140
160
No.ofTickets
EDI Support New Vs Closed vsRe-Work vs Carry Foward vs Total EDI Tick
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Ageing Report
Wk11 Wk12 Wk13 Wk14 Wk150-1 Month 6 8 9 6 2
1-2 Month 1 2 4 3 3
> 2 Months 0 0 0 0 1
0.00%
Jan/00
EDI Support
wk41 wk42 wk43
> 2 Months 1 1 0
1-2 Month 1 0 0
0-1 Month 9 2 5
0
2
4
6
8
10
12
No.ofTickets
Ageing Report
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wk6 wk7 wk8 wk9 wk10 wk11 wk12 wk13 wk147 8 2 6 9 4 4 3 6
19 8 13 19 14 27 13 8 18
11 8 3 5 10 1 2 1 2
wk6 wk7 wk8 wk9 wk10 wk11 wk12 wk13 wk14
7 8 2 6 9 4 4 3 619 8 13 19 14 27 13 8 18
11 8 3 5 10 1 2 1 2
y)
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Wk6 Wk7 Wk8 Wk9 Wk10 Wk11 Wk12 Wk13 Wk14
36 25 22 28 35 32 22 15 22
37 24 18 30 33 32 19 12 26
0 0 0 0 0 0 0 0 0
2 3 7 5 7 7 10 13 971 64 45 79 68 61 50 44 42
7 Wk38 Wk39 Wk40 Wk41 Wk42 Wk43
14 16 41 36 25 21
12 17 40 34 33 19
0 0 0 0 0 0
9 8 9 11 3 5
57 56 66 70 68 46
93 121 130 135 111 92
ts
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Wk16 Wk17 Wk18 Wk19 Wk20 Wk21 Wk22 Wk23 Wk243 5 5 11 12 10 7 6 3
3 2 2 2 2 4 2 2 7
2 3 0 0 0 0 0 0 0
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wk15 wk16 wk17 wk18 wk19 wk20 wk21 wk22 wk230 0 0 1 0 0 0 1 0
14 8 15 9 9 10 13 11 8
1 2 4 4 16 9 14 6 7
wk15 wk16 wk17 wk18 wk19 wk20 wk21 wk22 wk23
0 0 0 1 0 0 0 1 014 8 15 9 9 10 13 11 8
1 2 4 4 16 9 14 6 7
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Wk15 Wk16 Wk17 Wk18 Wk19 Wk20 Wk21 Wk22 Wk23
12 12 21 11 31 19 27 13 14
15 10 19 14 25 19 27 18 15
0 0 0 0 0 0 0 0 0
6 8 10 7 13 14 14 9 825 29 26 37 34 32 40 42 57
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Wk25 Wk26 Wk27 Wk28 Wk30 wk31 wk32 wk33 wk344 4 3 3 3 3 4 2 2
0 0 0 1 2 2 2 2 1
0 0 0 0 0 0 1 1 2
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31 wk320 0 0 0 1 0 0 0 0
18 25 16 13 12 14 6 22 3
12 16 4 1 3 5 3 2 5
wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31 wk32
0 0 0 0 1 0 0 0 018 25 16 13 12 14 6 22 3
12 16 4 1 3 5 3 2 5
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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Wk24 Wk25 Wk26 Wk27 Wk28 Wk29 Wk30 Wk31 Wk32
32 35 20 13 17 23 6 24 10
30 41 20 14 16 19 9 24 8
0 0 0 0 0 0 0 0 0
10 4 4 3 4 8 5 5 752 51 58 53 40 48 38 43 50
92 66 89
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wk35 wk36 wk37 wk38 wk39 wk40 wk41 wk42 wk434 1 3 5 4 8 9 2 5
1 1 1 1 1 0 1 0 0
2 2 3 3 3 1 1 1 0
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40 wk410 0 0 0 0 0 0 0 0
11 14 10 12 10 8 15 29 22
5 10 11 8 11 4 2 11 12
wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40 wk41
0 0 0 0 0 0 0 0 011 14 10 12 10 8 15 29 22
5 10 11 8 11 4 2 11 12
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Wk33 Wk34 Wk35 Wk36 Wk37 Wk38 Wk39 Wk40 Wk41
14 24 23 17 24 14 16 41 36
16 24 21 20 21 12 17 40 34
0 0 0 0 0 0 0 0 0
5 5 7 4 7 9 8 9 1139 49 52 46 79 57 56 66 70
70 69 85 91 80 93 121 130 135
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wk42 wk430 0
20 14
13 5
wk42 wk43
0 020 14
13 5
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7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna
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Wk42 Wk43 Wk44 Wk45 Wk46 Wk47 Wk48 Wk49 Wk50
25 21
33 19
0 0
3 568 46
111 92
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Wk51 Wk52
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Month-year Wk1 Wk2 Wk3 wk4 wk5 wk6 wk7 wk8 wk9
No. of Days in Weekly 5 7 5 5 5 5 5 5 5
No. of Hrs per day 8 8 8 8 8 8 8 8 8
Delivered CRTs 22 42 18 33 25 37 24 18 30
Closed SMT's 22 42 18 33 25 37 24 18 30
Offshore (Support) 2 2 2 2 2 2 2 2 2
Onsite Support 0 0 0 0 0 0 0 0 0
CRTs/Day 4.40 6.00 3.60 6.60 5.00 7.40 4.80 3.60 6.00
CRTs/ Person 2.20 3.00 1.80 3.30 2.50 3.70 2.40 1.80 3.00
No of Hrs/ CRT (Delivered) 3.64 2.67 4.44 2.42 3.20 2.16 3.33 4.44 2.67
No of Hrs/ CRT (Closed) 3.64 2.67 4.44 2.42 3.20 2.16 3.33 4.44 2.67
Re-open SMT's 0 0 0 0
Re-open % #REF! 0 0 0
Productivity Wk1 Wk2 Wk3 wk4 wk5 wk6 wk7 wk8 wk9
EDI Support 3.64 2.67 4.44 2.42 3.2 2.16 3.33 4.44 2.66
Prodcutivity of the team (SMT/Hr.)
3.642.67
4.44
2.423.2
2.16
3.33
4.44
2.662.422.5
4.2
6.67
3.08
5.33
8
4.21
5.71
3.2 3.24.
0
2
4
6
8
10
12
Wk1Wk2Wk3wk4wk5wk6wk7wk8wk9wk10wk11wk12wk13wk14wk15wk16wk17wk18wk19wk20wk21wk2
HCL- No of Hrs
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wk10 wk11 wk12 wk13 wk14 wk15 wk16 wk17 wk18 wk19 wk20 wk21 wk22
5 5 5 5 5 5 5 5 5 5 5 5 5
8 8 8 8 8 8 8 8 8 8 8 8 8
33 32 19 12 26 15 10 19 14 25 19 27 18
33 32 19 12 26 15 10 19 14 25 19 27 18
2 2 2 2 2 2 2 2 2 2 2 2 2
0 0 0 0 0 0 0 0 0 0 0 0 0
6.60 6.40 3.80 2.40 5.20 3.00 2.00 3.80 2.80 5.00 3.80 5.40 3.60
3.30 3.20 1.90 1.90 1.20 2.60 1.50 1.00 1.90 1.40 2.50 1.90 1.80
2.42 2.50 4.21 4.21 6.67 3.08 5.33 8.00 4.21 5.71 3.20 4.21 4.44
2.42 2.50 4.21 4.21 6.67 3.08 5.33 8.00 4.21 5.71 3.20 4.21 4.44
wk10 wk11 wk12 wk13 wk14 wk15 wk16 wk17 wk18 wk19 wk20 wk21 wk22
2.42 2.5 4.2 6.67 3.08 5.33 8 4.21 5.71 3.2 3.2 4.21 4.44
14.444.44
2.671.951.95
4
5.715
4.21
8.89
3.33
10
5
3.333.814 3.81
6.67
4.71
2 2.352.42
2K23wk24wk25wk26wk27wk28wk29wk30wk31wk32wk33wk34wk35wk36wk37wk38wk39wk40wk41wk42wk43
/ Delivered SMTs
EDI Support
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WK23 wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31 wk32
5 5 5 5 5 5 5 5 5 5
8 8 8 8 8 8 8 8 8 8
15 30 41 20 14 16 19 9 24 8
15 30 41 20 14 16 19 9 24 8
2 2 2 2 2 2 2 2 2 2
0 0 0 0 0 0 0 0 0 0
3.00 6.00 8.20 4.00 2.80 3.20 3.80 1.80 4.80 1.60
1.80 3.00 4.10 4.10 2.00 1.40 1.60 1.90 0.90 2.40
4.44 2.67 1.95 1.95 4.00 5.71 5.00 4.21 8.89 3.33
4.44 2.67 1.95 1.95 4.00 5.71 5.00 4.21 8.89 3.33
WK23 wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31 wk32
4.44 2.67 1.95 1.95 4 5.71 5 4.21 8.89 3.33
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wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40 wk41 wk42
5 5 5 5 5 5 5 5 5 5
8 8 8 8 8 8 8 8 8 8
16 24 21 20 21 12 17 40 34 33
16 24 21 20 21 12 17 40 34 33
2 2 2 2 2 2 2 2 2 2
0 0 0 0 0 0 0 0 0 0
3.20 4.80 4.20 4.00 4.20 2.40 3.40 8.00 6.80 6.60
0.80 1.60 2.40 2.10 2.00 2.10 1.20 1.70 4.00 3.40
10.00 5.00 3.33 3.81 4.00 3.81 6.67 4.71 2.00 2.35
10.00 5.00 3.33 3.81 4.00 3.81 6.67 4.71 2.00 2.35
wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40 wk41 wk42
10 5 3.33 3.81 4 3.81 6.67 4.71 2 2.35
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wk43
5
8
19
19
2
0
3.80
3.30
2.42
2.42
wk43
2.42