eDialogos-eGov09 Finalist Project

18
A novel e-deliberation project at the City of Trikala Greece

description

The short presentation delivered during the eGov Awards 2009 at Malmo, Sweden about a novel e-deliberation project in Greece which was one of the 18 finalists projects in the egov empowering citizens category

Transcript of eDialogos-eGov09 Finalist Project

Page 1: eDialogos-eGov09 Finalist Project

A novel e-deliberation project

at the City of Trikala Greece

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Trikala:A medium sized

City at the heart of Greece

55.000 residents

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A Citizen-centered City that sets the example as the 1st Digital City in Greece

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e-trikalae-trikala

Wi-Fi&

Fibre Optic Telecare

e-health

GISe-planning

IntelligentTransport

e-dialogos

DemosthenesCitizen

Complaints e-Service

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How to use ICTs to let citizens

engage in the decision-making

process of the City

The Objective

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www.edialogos.gwww.edialogos.grr

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e-petitions

City of TrikalaB

ott

om

-up

To

p-d

ow

n

e-forums&

e-surveys

Citizens

►►

e-deliberation

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The Innovation

A holistic and fully

integrated approach to

e-deliberation

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e-deliberation

A ‘serial process’

within a specific time-frame,

with 5 well-defined steps

within each deliberative cycle

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YES

NO

YES

NO

SUMMARY OF

DISCUSSION

BY THE

MODERATOR

RESULTS OF E-

SURVEY +

FINAL SUM-UP

THE RESULT

OF THE POLL

IS PUBLISHED

WEBCASTING & REAL TIMECITIZENS PARTICIPATION

INTERACTIVE CITY COUNCIL

STRUCTURED ONLINE

SURVEYSe-SURVEY

AGENDA SETTING:

CITIZENS VOTE THE TWO

THEMES THEY WANT TO DISCUSSe-Polling

MODERATED e-FORUM

PRE-DETERMINED THREADS AND

BALANCED INFO ON EACH THEME

e-FORUMCITY COUNCIL

PROPOSES ISSUES TO DISCUSS

FINAL COUNCIL DECISION

e-dialogos Trikala: The e-deliberation at a glance The Process

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Technical Innovation

►Ontology based Ontology based

knowledge modelknowledge model

►Open Source Open Source

►State-of-the-Art State-of-the-Art

search & navigation search & navigation

technologytechnology

UPPER ONTOLOGY

DELIBERATION ONTOLOGY

CONSULTATIONONTOLOGY

PETITIONONTOLOGY

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Communication is critical

Poster

Info Brochure

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A success…but more needs to be done!

► Registered citizens: > 350

► Monthly averages: 350 visits, 250 unique visitors, 1.900 page views

► 25% of broadband users (est*)

► A “success” considering the low internet penetration rate in Greece and the novelty of the project

(* figures calculated and based on official data from the “Observatory for the Information Society” (* figures calculated and based on official data from the “Observatory for the Information Society” eEurope/i2010 July 08eEurope/i2010 July 08

report and the Census 2001 population data of the Greek National Statistics Office).report and the Census 2001 population data of the Greek National Statistics Office).

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Critical success factors

►Legitimacy & CommitmentLegitimacy & Commitment

►Training & Education Training & Education

►Multi-channel communication Multi-channel communication

►A multi-disciplinary project A multi-disciplinary project teamteam

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►e-democracy requires a total e-democracy requires a total

re-thinking from policy makers re-thinking from policy makers

& citizens & citizens

► It creates a “culture of participation”It creates a “culture of participation”

Lessons Learned

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The Next Step: Scalability

e-dialogos II

• Implemented in a group of 11 cities all over Central Greece

• Interreg IVC - Digital Cities Programme

• Web2.0 enhanced

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“The Internet can be used bycitizens to watch theirgovernments - rather than by

governments to watch theircitizens” Prof. Manuel

Castells