ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid...

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ED151: Creative Uses ED151: Creative Uses of Technology in Legal of Technology in Legal Aid Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill, Atlanta Legal Aid

Transcript of ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid...

Page 1: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

ED151: Creative Uses of ED151: Creative Uses of Technology in Legal AidTechnology in Legal AidNovember 6, 2009

•Gwen Daniels, Illinois Legal Aid Online•Leah Margulies, Law Help New York•Kristin Verrill, Atlanta Legal Aid

Page 2: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid OnlineIllinois Legal Aid OnlinePro Se Guide Me PlayerPro Se Guide Me BuilderPro Bono Case Pairing and Mentor Matching SystemNPADO / CMS Project

Page 3: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid Online’s Illinois Legal Aid Online’s Pro Se Guide Me PlayerPro Se Guide Me Player

• Single, above the fold module that encapsulates all the information someone needs to solve a legal problem

• Currently supports both English and Spanish; additional languages can be added by changing a file

• Forms, Instructions, and Find Legal Help are tailored to the user’s zip code

Page 4: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid Online’s Illinois Legal Aid Online’s Pro Se Guide Me PlayerPro Se Guide Me Player

• Built on Adobe’s open source Flex framework with a ColdFusion back-end and runs on the Flash player; back-end can be altered to run on any platform

• HTML version is available for anyone who can’t use Flash, including search engines and people using screen readers

• Soon to include a video tab, with embedded video player and attorney versions

Page 5: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid Online’s Illinois Legal Aid Online’s Pro Se Guide Me PlayerPro Se Guide Me Player

Page 6: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid Online’s Illinois Legal Aid Online’s Guide Me BuilderGuide Me Builder• Back-end tool to build Guide Me’s that

run in the Guide Me Players• Easy-to-use: No tech skills required• Rich-internet platform allows us to use

things like drag and drop to reorder lists• Fully integrated with ILAO’s content

management system • Front-end is Flex; back-end uses

ColdFusion with MSSQL for storing the Guide Me’s content. Back-end can be altered to work on other platforms.

• About 500 developer hours, plus a few hundred hours for usability and system testing

Page 7: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid Online’s Illinois Legal Aid Online’s Guide Me BuilderGuide Me Builder

• Recommendations for implementation:• Do user testing on a prototype with your target users, especially if it is on the public website or is in anyway a “different” interface

• Get the people who are going to have to use the application involved from the start.

Page 8: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Illinois Legal Aid Online’s Illinois Legal Aid Online’s Guide Me BuilderGuide Me Builder

Page 9: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

IllinoisProBono.org: IllinoisProBono.org: Pro Bono Case Pairing and Pro Bono Case Pairing and Mentor Matching SystemMentor Matching System

• Joint project with the Public Interest Law Initiative

• Allows lawyers, paralegals, and law students to find mentors

• Allows lawyers to find case partners to act as co-counsel/lead counsel on cases or to help with research, translation, or witness interviewing

Page 10: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,
Page 11: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

IllinoisProBono.org: IllinoisProBono.org: Pro Bono Case Pairing and Pro Bono Case Pairing and Mentor Matching SystemMentor Matching System

• Upon submitting the request, matches are displayed immediately, and the user can contact one via the system.

• The system sends an email to the match, who can then either accept or decline the match.

Page 12: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,
Page 13: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,
Page 14: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

IllinoisProBono.org: IllinoisProBono.org: Pro Bono Case Pairing and Pro Bono Case Pairing and Mentor Matching SystemMentor Matching System

• Project started: • August 1, 2009

• Target launch date: • May 1, 2010

• Estimated costs: • 20K-30K• including both in-house and

outside developers

Page 15: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

IllinoisProBono.org: IllinoisProBono.org: Pro Bono Case Pairing and Pro Bono Case Pairing and Mentor Matching SystemMentor Matching System• Recommendations for similar

projects:• Create mockups and run through them

with anyone who’s buy-in is important• User-test a prototype before building• Have a marketing plan to promote the

tool; this system is going to be largely dependent on how many mentors and case partners we can get signed up

Page 16: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Populating HotDocs on Populating HotDocs on NPADO with data from a CMSNPADO with data from a CMSWho?

◦ILAO and Pro Bono Net What?

◦TIG Grant to populate forms on NPADO with data from LegalServer, as implemented in the 3 Illinois LSC-funded programs

When?◦Target launch date: June 2010

Page 17: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Populating HotDocs on Populating HotDocs on NPADO with data from a CMSNPADO with data from a CMSHow it works:

◦Legal Server will pull in… a feed of available templates feeds of individual fields in specific

templates, ◦THEN…match the fields to their

internal fields (one time mapping).Users then will be able to…

select a template from within LegalServer pre-fill the interview on NPADO with any

data that exists in LegalServer that has been mapped to the template.

Page 18: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

LawHelp.org/NYLawHelp.org/NYwww.LawHelp.org/NYwww.ayudalegalny.org

Page 19: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Multilingual LiveHelpMultilingual LiveHelpReal time “chat” facility to lead low-

income users to legal help they need.TIG grant – 18 month time frameRecruited Equal Justice Work –

Americorps Legal Fellow to lead effortWill be online in mid-late December

2009Staffed by pro bono law students and

other volunteers (English) and LawHelp/PBN staff for Spanish initially

Page 20: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Search Engine Optimization and Search Engine Optimization and MarketingMarketingTIG grant beginning January 2010Combining natural search

strategies (eg key word, linking, etc.) with paid marketing

Piloting SEOM in Spanish re: www.ayudalegalny.org

Developing models for replication and lessons learned for statewide website community: dashboard and toolkit

Page 21: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Enhancing Language AccessEnhancing Language Access Rights Rights ResourcesResources

Using “workaround” to add multilingual organization listings for Korean, Chinese and Russian communities in NYC.

Range of improvements on Spanish mirror site, including Spanish url, adding more than 100 org descriptions in Spanish, reorganizing intake info to ensure translation into Spanish, etc.

Page 22: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Enhancing Language Access Rights Enhancing Language Access Rights ResourcesResources

Adding plain language language access rights instructions for NYC agencies:◦ Dept. of Homeless Services, ◦ ACS, ◦ HRA, ◦ Family Justice Center, ◦ Dept. of Ed in English, and translated into

Chinese, Spanish, Russian, Italian and Korean **Recruited Pro Bono attorneys to implement

Page 23: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Enhancing Language AccessEnhancing Language Access Rights Rights ResourcesResources

Translated 6 existing key resources :◦ Russian, ◦ Chinese, ◦ Spanish and ◦ Korean. ◦ **Recruited Pro Bono law firm to

implement.And more . . .

Page 24: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Spanish A2J Author TIG Spanish A2J Author TIG ProjectProject Atlanta Legal Aid Society, Inc.

Page 25: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Spanish Family Violence Spanish Family Violence Petition Petition

Page 26: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Template SelectionTemplate SelectionHigh need legal issue for target

populationHigh likelihood of success

◦Presiding matters◦Ex parte matters

Page 27: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Module LogicModule LogicInforming Petitioners

◦Information◦Legal options

Limiting scope of Petitioners◦Jurisdiction/venue◦Complicating factors ◦Untimely petitions

Page 28: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

A2J Author Functionality in A2J Author Functionality in SpanishSpanishA2J navigation buttons translated

◦Spanish option in Interview tabLaw Help Interactive navigation

screens will be translated soon.What about text responses??

Page 29: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Bob’s Computation to the Bob’s Computation to the Rescue!Rescue!SAMPLE TEXT:

Specifically Respondent «SP Violence CO»«Violence dummy MC» Respondent used the following weapons during this incident: «Weapon CO»«Weapon dummy MC». The following parts of Petitioner’s body were injured during the incident: «Injury CO»«Injury dummy MC» Petitioner sustained the following injuries during the incident: «Injury type CO»«Injury type dummy MC» The following items of property were damaged during the incident: «SP Property damage CO»«Property damaged dummy MC»

SAMPLE COMPUTATION THAT MAKES IT WORK:

""

IF ANSWERED (Slapped TF) AND Slapped TF

RESULT + "se abofeteó al Demandante|"

END IF

IF ANSWERED (Pushed TF) AND Pushed TF

RESULT + "se empujó al Demandante|"

END IF

SET Violence dummy MC TO RESULT

Page 30: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Checkbox (All that apply)Checkbox (All that apply)

Page 31: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Radio Button (Select only Radio Button (Select only one)one)

Page 32: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Just In CaseJust In Case

Optional Addendum to Petition in Native Language

Page 33: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

Translation IssuesTranslation IssuesStaff v. outside translationPrint script for audio from reports

tabDon’t forget:

◦Buttons, ◦Steps, ◦TF and ◦MC options

Consider leaving A2J question names in English

Page 34: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

HotDocs TemplateHotDocs TemplateSpanish Variable Names

◦SP child/children CO◦SP Respondent eye color MC

Assemble both Spanish and English Versions

Page 35: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

QUESTIONS?QUESTIONS?

Contact:Contact:

Kristin Nelson VerrillKristin Nelson VerrillAtlanta Legal Aid Society, Inc.Atlanta Legal Aid Society, Inc.

[email protected]@atlantalegalaid.org

Page 36: ED151: Creative Uses of Technology in Legal Aid November 6, 2009 Gwen Daniels, Illinois Legal Aid Online Leah Margulies, Law Help New York Kristin Verrill,

THANK YOUTHANK YOUDon’t forget to complete our survey

Gwen Daniels [email protected] Legal Aid Online

Leah [email protected] Bar Justice Center

Kristin [email protected] Legal Aid