ED Diversion Project Lourdes Health Network Erin Tomlinson Grant Writer, Lourdes Foundation April...
-
Upload
emerald-barnett -
Category
Documents
-
view
218 -
download
1
Transcript of ED Diversion Project Lourdes Health Network Erin Tomlinson Grant Writer, Lourdes Foundation April...
ED Diversion ProjectLourdes Health Network
Erin TomlinsonGrant Writer, Lourdes Foundation
April 19, 2011
Problem addressed by Grant
• Inappropriate utilization of the ED by Medicaid recipients
• Improving service outcomes for all patients• Improving the continuum of care for all patients
Grant Partners
• Lourdes Health Network• Tri-Cities Community Health
(formerly known as Community Health Center La Clinica)
• Miramar Health Center (local Yakima Farm Workers Clinic)
Strategies Utilized1. Shared Information
Lourdes Health
Network
Tri-Cities Community
Health
Miramar Health Center
Medicaid Recipients
Strategies Utilized2. Shared Staff(Case Management staff works together to link patients to primary care services, provide patient education and follow-up)
• 2 full-time hospital based Case Managers meet with patients in the ED • ½ time Case Manager/Behavioralist at
Miramar• 1 full-time Case Manager at Tri-Cities
Community Health
Strategies Utilized3. Community Education and Awareness
Campaign• Press Conferences• Radio and Television PSAs• Magnets in English and Spanish• Brochures in English and Spanish• “What To Do When Your Child Gets Sick” books in English and Spanish• Trayliners at 13 area McDonalds• TV Monitors in local Food Banks• Participation in the United Way “Babies Can’t Wait Campaign” and its agencies• Participation in community fairs and expos• Held 2 medical employee trainee programs for medical staff throughout our area in
partnership with the State’s Patient Review and Coordination Program Staff• All promotional information included on LHN website and incorporated into all LHN
marketing efforts• Tri-Cities Communiy Health Center held a community fair and highlighted message
Challenges• Bringing partners together• Staff changes at TC Community Health
and LHN• Hiring mistakes• Collecting accurate information from
patients• Collecting monthly reporting information
from partners
Engaging Leaders
• Leadership that is Mission focused• Collaboration as an attitude and a
commitment to share resources and information
• Most important reason for collaboration – it benefits the people we serve
What Worked?
• Remaining focused on Mission• Ability to quickly identify target
market• New Case Management Model• LHN was champion of program• Community Engagement
Results
• Tri-Cities Community Health increased hours at Urgent Care
• Miramar added a new provider• Decrease in Behavioralist
services at Miramar• Attracted new partnerships to
our effort
LHN Results
2008 2009 20100
5,000
10,000
15,000
20,000
25,000
30,000
Medicaid Utilization Trend
Medicaid Other
LHN Results
2008
2009
2010
0% 2% 4% 6% 8% 10% 12% 14%
Non-Emergent Utilization Trend
Non-Emergent Other Non-Emergent Toal Non-Emergent Medicaid