Ed Batista, Interpersonal Dynamics (aka Touchy Feely) @StanfordBiz, Class 4: FEELINGS & FEEDBACK
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Transcript of Ed Batista, Interpersonal Dynamics (aka Touchy Feely) @StanfordBiz, Class 4: FEELINGS & FEEDBACK
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Interpersonal
Photo by Steven Depolo [link]
DynamicsEd BatistaClass 4:FEELINGS &FEEDBACK
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First 2 hours here • Pairs & half-groups • Discussion & an exerciseLast hour in T-group
Agenda
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With your partnerVocabulary of Emotions
What emotions do I have difficulty feeling?What emotions do I have difficulty expressing?
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With your partnerWhat social identities influence my
experience and comfort level with emotions?
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DebriefWhat did you learn?What conclusions are you drawing?
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EmotionWhat role do emotions serve interpersonally?Bradford & Huckabay Convey crucial information & signify importance Allow us to be known Early warning system
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EmotionHow do emotions serve us as a species?Antonio Damasio, USC
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EmotionEmotions evolved to support survivalUncontrolled emotion can lead us astray
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Emotion
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EmotionEmotion is integral to reasoningEssential for efficient decision-making
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EmotionVictor Johnston, New Mexico State“Discriminant hedonic amplifiers”Boost signals in our mental landscapeThis is why…
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Emotions areattention magnets
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EmotionJoseph LeDoux, NYU“A quick and dirty signal”Neural pathways 2xBut speed has a price…
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EmotionRapid triggeringReflexive responsesSensing ≠ Comprehension
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Can I give you some feedback?
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Can I give you
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some feedback?
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Why is feedback
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so stressful?
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Feedback and
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social threat
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Photo by State Farm [link]
Threat responseFight, flight or freeze
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Photo by State Farm [link]
Threat responsePhysiological
Adrenaline & cortisolOptimized for strength & speed
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Photo by State Farm [link]
Threat responseEmotional
Fear & angerPrimed for snap judgments
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Photo by State Farm [link]
Threat responseCognitive
Negativity biasImpairment & diminished capacity
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Social threat
Photo by David Sim [link]
Some social situations ≈ Physical threatsSame response
PhysiologicalEmotionalCognitive
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Photo by Andrew Vargas [link]
SCARF modelDavid Rock, NeuroLeadership InstituteWhat social situations trigger a threat response?
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SCARF modelStatus
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SCARF modelStatusCertainty
Photo by Amy Ashcraft [link]
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SCARF modelStatusCertaintyAutonomy
Photo by Charles Hoffman [link]
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SCARF modelStatusCertaintyAutonomyRelatedness
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SCARF modelStatusCertaintyAutonomyRelatednessFairness
Photo by JMTImages [link]
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With your partnerWhen do I experience social threat &
why?What factors are most triggering for me?
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StatusCertaintyAutonomyRelatednessFairness
SCARF model
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StatusCertaintyAutonomyRelatednessFairness
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With your partnerHow might status & relatedness affect me
here?
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DebriefWhat did you learn?What conclusions are you drawing?
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Reframe the experienceOffering feedback ≠ Higher statusEmphasize choice & agencyBuild the relationship*Remember the Net
When gettingfeedback
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When givingAvoid a threat responseBe mindful of perceived statusMore certainty & autonomyBuild the relationship*Remember the Net
feedback
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Photo by Sabri Yildiz [link]
Get a new T-grouppartner
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RelationshipsJohn GottmanWhat characterizes successful relationships?
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RelationshipsFeeling known by the otherA culture of appreciationResponding to bidsMutual influenceA soft start*
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A soft start
Photo by Phil McElhinney [link]
Not like this
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A soft start
Photo by Oakley Originals [link]
Like this
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Begin with authentic positive intentEmphasize mutual goals
A soft start
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3 triggers
Photo by Wendy [link]
Stone & Heen, Harvard Program on NegotiationWhat blocks feedback?What triggers defensiveness?
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3 triggers
Photo by Wendy [link]
TruthRelationshipIdentity
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With your partner
Photo by Wendy [link]
TruthRelationshipIdentity
How do these triggers affect me?What do they feel like personally?
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Form half-groups
Photo by Christine Majul [link]
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Have yourStone, Patton & HeenHow can we manage feelings more effectively?(Manage ≠ Suppress)
feelings…
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In your half-What does it mean…
…to negotiate with my feelings?…to express my feelings fully &
carefully?
groups
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Next stepsT-group until 5:50pm & again tonight(See you tonight, Group 3!)Week 4 Post-Group Assignment due Thurs @ NoonWeek 5 Readings & Class Notes on CanvasWeek 5 Pre-Class Assignment due Mon @ NoonNext class Feb 7, 3pm here
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Non-verbal
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disclosure
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Non-verbal
5: Feelings About Each Other
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disclosure
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Off to T-group
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