ection services is a violation of the City’s ordinance and may lead to · 2020. 9. 22. · TVs,...
Transcript of ection services is a violation of the City’s ordinance and may lead to · 2020. 9. 22. · TVs,...
Dear recycLA customer,
In July 2017, the City of Los Angeles (City) launched recycLA, a public-private partnership that, for the first time in the history of the City, offers customer-friendly and efficient waste and recycling collection services to commercial/industrial businesses and large multifamily buildings. recycLA will help move the City closer to achieving its zero waste goals through its pioneering waste reduction, reuse, recycling, and recovery programs. recycLA offers a host of benefits to those who work and live in Los Angeles including but not limited to clean fuel vehicles, recycling at 100% of customer sites, annual landfill reduction targets of one million tons, and recycling infrastructure investment and development. recycLA also offers a host of benefits to its customers which includes standardized and transparent rates, customizable waste and recycling services, 24/7 customer service support, and enforcement of customer service standards. As a potential recycLA customer, you are receiving this notice as part of the recycLA customer onboarding process. Commercial and Multi-Family businesses must work with their designated recycLA Service Provider (RSP) for their waste and recycling services. Signing up for recycLA waste and recycling collection services requires a Waste Assessment wherein you will work with your designated RSP to customize your waste and recycling services. Appointments for Waste Assessments can be made by calling LA Sanitation’s (LASAN) 24/7 Customer Care Center at 1-800-773-2489. Please be advised that Commercial and Multi-Family Businesses are required to have waste and recycling collection services in accordance with the Los Angeles Municipal Code (LAMC) section 66.33.2. Failure to subscribe to and maintain active recycLA waste and recycling collection services is a violation of the City’s ordinance and may lead to prosecution. Thank you in advance for your cooperation and participation in the recycLA customer onboarding process. If you would like more information about recycLA, please visit recycLA.com.
CUSTOMER RIGHTS AND RESPONSIBILITIES
CUSTOMER SERVICE AGREEMENT/LEVEL OF SERVICE
● Your recycLA Service Provider (RSP) will provide you with a Service Agreement Form that identifies all the services provided to you along with all the associated costs including any Extra services.
● You will be provided with solid resources containers (Black, Blue, and Green Bins) of sufficient size, type
and number to ensure that all solid resources are properly stored and contained until they are removed for
disposal or processing.
● If you submit a request for a change in service level which results in a lower rate, your billing amount will be
adjusted within seven (7) days of the date of request regardless of whether or not the correct containers or
changes in service level is provided within that timeframe. All billings shall be prorated to reflect changes
in service level.
COLLECTION FREQUENCY/HOLIDAYS/EXTRA SERVICES ● Your collection service will include at a minimum one 96 gallon Black refuse/garbage Bin and one 96 gallon
Blue comingled recycling Bin that will be collected at least once a week.
● Days of collection will be Monday thru Saturday. You can request for a Sunday collection for an additional
service fee. If your scheduled collection day falls on a holiday, your RSP will provide collection service on
the day before the holiday, if requested, or within one (1) day of the scheduled collection. Sunday
collection service is excluded if the holiday falls on a Saturday.
● Extra Services may be applicable to your situation. See the separate Additional Customer Fees and
Charges list of Extra Services and associated fees and charges.
WHAT WILL BE COLLECTED ● Your RSP will collect commercial and multi-family refuse/garbage in Black Bins, recyclable materials in
Blue Bins and organic waste in Green Bins. If applicable, Horse Manure will be collected in Brown Bins.
Refer to LAMC Sec. 66.03
● You will provide full access to your containers on your designated collection day(s). The RSPs cannot
remove obstructions to access your containers.
NEVER PUT THESE MATERIALS IN YOUR BINS
● State law prohibits the disposal of hazardous waste and certain electronic waste in your
containers. These wastes includes but are not limited to:
Certain Mercury-containing Devices (i.e.: Batteries,
Thermometers)
Construction and Demolition Waste (i.e.: Concrete, Wood,
Asphalt)
Electronic Waste – Items with an Electrical Cord (i.e.: Large Appliances,
TVs, DVDs, VCRs)
Fluorescent Light Tubes/Bulbs
Radiological Waste Medical Waste
Pharmaceuticals/Over–the-Counter Medicines
Paints Pesticides
Sharps Used Motor Oil Solvents
MISSED COLLECTION ● If your RSP is at fault for a missed collection and you report it before 2:00 PM on your scheduled collection
day, your RSP will provide the collection by 6:00 PM on the same day. All missed collections reported after
2:00 PM on the day of collection will be collected by 10:00 AM on the next regular service day, Monday-
Saturday. If a missed collection is resolved on a Sunday, you will not be charged additional fees for this
collection.
● To report a missed collection call 311, 1-800-773-2489 or go to recycLA.com.
CONTAINER REPAIR/REPLACEMENT/SERVICE
● Your RSP will repair or replace your containers as the result of normal wear and tear, resulting from proper
use, or damage resulting from the RSP’s actions at no cost to you.
● You will be responsible for the cost of repair or replacement of containers that are damaged as a result of
your negligence or misuse, including overfilling or depositing of prohibited materials.
● You are entitled to one (1) free steam cleaning per twelve (12) month period per container upon request.
You can request additional steam cleanings for an additional fee.
● Your RSP is responsible for removing graffiti from RSP-supplied containers upon request at no charge up
to three (3) times per twelve (12) month period. Any additional requests, within the twelve (12) month
period will be an additional fee. Your RSP will remove graffiti reported within five (5) business days of
notification. For containers owned by you, you may request graffiti removal by your RSP for an additional
fee.
● Your RSP will be responsible for all costs associated with the repair or replacement of property that has
been damaged by the RSP’s equipment, employees or agents.
MULTI-FAMILY VALET SERVICE
● Your RSP will continue to provide valet service to all multi-family establishments that were enrolled in the
CITY’s Multifamily Residential Recycling Program (MFRP) at no additional cost. You may choose to
continue your current collection program. The following changes in service level may result in the
cancellation of the valet service:
An increase in the frequency of collection of the Blue Bin(s); or
A change in container size or type (i.e., replacing 96 gallon carts with a 3 cubic yard bin).
REASONS FOR NON-COLLECTION
● Should your RSP not be able to collect a container due to the following reasons, a written Non-Collection
Notice will be left indicating the reason(s) such as:
Container(s) is determined to contain hazardous waste, medical waste, electronic waste, exempt
materials, or construction and demolition materials.
Blue Bin(s), Green Bin(s), or Brown Bin(s) are determined to be contaminated after the RSP has left the
required number of notifications.
Container(s) is overweight and cannot be safely moved and/or emptied by RSP personnel and/or
equipment
Container(s) contents will not empty after tipping
Container(s) is overfilled
Container(s) is blocked or inaccessible. The RSP cannot remove obstructions to access your
containers.
● Non-collection will result in an additional charge.
BILLING ● Your RSP will bill you on a monthly basis that will cover the following month’s service.
● You will have the option to pay your monthly bill by mail, online, and phone or at your RSP’s Customer
Service Center. You will also have the option of receiving proof of payment via paper, electronic or both
methods for all transactions.
● If you are billed an amount greater than appropriate for the service you are enrolled at any time during the
term of the agreement and for any reason, your RSP will promptly credit your account for the full amount
that was overbilled. You will have the choice of your refund to be in the form of check or credit.
● Monthly payments are due 15 days after you receive your bill. Bills not paid by the due date will be
considered delinquent and may result in late fees, missed collection, and eventual suspension of services.
● Rates will be adjusted on an annual basis at the beginning of each year.
Announcement City of Los Angeles
Food Rescue and Materials Reuse in the
new recycLA Franchise Program
The new recycLA Franchise Program includes Food Rescue and Materials Reuse Programs for commercial businesses and multi-family residents in Los Angeles. Your recycLA Service Provider (RSP) will provide Green Bin organic material recycling services to all customers that qualify for and request it. Your RSP is also required to establish a Food Rescue Program that will assist in the collection (“rescue”) of edible food, fit for human consumption, and to create or develop the necessary network for delivering the food to those who need it the most. 40% of all food in the United States is wasted; California alone wastes approximately 6 million tons of food a year. With over one million people in Los Angeles County suffering from food insecurity, the recycLA Program’s food rescue effort is an ethical and environmental necessity. Additionally, food that is disposed as trash is an incredible drain on resources. Nationally one fifth of our fresh water is wasted on crops that go directly to landfills, and one fifth of a typical landfill is filled with wasted food. Each year, organic waste landfilled in California releases approximately 8.3 million tons of greenhouse gases. Your RSP will also provide resources to assist in the collection of new and/or used goods and materials that can be reused. Examples of reusable materials include manufacturing overages, discontinued or surplus items, and other gently used items (furniture, clothing, appliances, and more). If you would like to learn more about the services offered in your recycLA Zone, please contact your RSP. For questions or concerns, contact the LA Sanitation Customer Care Center at 1-800-773-2489.
Food Rescue & Materials Reuse Resources Food recovery program
Simple ways to recover food and eliminate hunger
Republic Services partners with Food Finders
Good food doesn’t belong in the trash, but sadly it often ends up
there. At restaurants where a special didn’t sell well, bakeries
with too many of yesterday’s bagels, or grocery stores rotating out
older stock, edible food has often ended up in trash cans and
then headed to the landfills.
Food Finders
Food Finders is a non-profit organization. Since, 1989, they have
received more than 123 million pounds of donated, wholesome
food, providing enough food for more than 100 million meals. This
food is delivered same-day to non-profit shelters, missions, senior
and youth centers, recovery homes, and other agencies.
Donating edible food
By donating edible food, your business may benefit from:
• Tax deduction for contribution • AB 1826 compliance • Stronger community ties
562-347-4100
Materials reuse program Republic Services partners with L.A. SHARES, a non-profit materials reuse program.
Donations of furniture, equipment and supplies (both new and used) from local
businesses are redistributed to non-profits and schools throughout Los Angeles, FREE
OF CHARGE.
Pick-up is free and donations are tax deductible.
Since 1991, L.A. SHARES has given away more than $180,000,000 worth of goods and materials to over 2,500
organizations throughout Los Angeles. But, believe it or not, they still don’t have enough to fill daily requests.
We know you have the “stuff” it takes to make a difference. Visit lashares.org or contact Republic Services at
the number below.
You can donate surplus food!
California state law and the County of Los Angeles Department of Public Health allow the donation of surplus
foods that are still fit for human consumption. Permitted food facilities such as restaurants, hotels, grocers,
food processing facilities, food distributors, and caterers may donate* the following to nonprofits and directly
to individuals: Whole produce, Food prepared by a permitted food facility, Prepackaged food, Expired prepack-
aged food
*Foods previously served to a consumer generally cannot be donated.
If your business is interested in donating food through this partnership,
contact Republic Services at the number below.
You are Protected
On January 1, 2018, California enacted the California Good Samaritan Food Donation Act (AB 1219), which
provides liability protections for entities that make good faith donations of surplus food.
CA STATE MANDATES 2019
Reduce the greenhouse gas emissions in California and help the City achieve Zero Waste. For more information: www.calrecycle.ca.gov/recycle/commercial or www.ab341la.org
How to Comply • Subscribe to Green
Container organic waste services from your recycLA Service Provider.
• Recycle all of your organic waste onsite or through a Landscaping Contractor.
Organics
Defined by the State as food waste, green waste, landscape and pruning waste, nonhazardous wood waste, and food-soiled paper waste that is mixed in with food waste.
CA STATE ASSEMBLY BILL 1826MANDATORY COMMERCIAL ORGANICS RECYCLING
Businesses and Multi-family Residential Dwellings MUST HAVE an organics recycling program in place by:
Note: Multi-family residential dwellings are NOT required to recycle food waste at this time.
Generators of 4 or more cubic
yards of solid waste, including trash,
recycling, and organics per week.
January 1, 2019
Generators of 2 or more
cubic yards of solid waste per week,
including trash, recycling, and organics, if statewide
disposal of organic waste is not decreased by 50%.
Summer/ Fall 2021
CA STATE ASSEMBLY BILL 341MANDATORY COMMERCIAL RECYCLING
You are required to have recycling service if you are either:
ORA
business that regularly disposes
of solid waste.
A multi-family dwelling of
5 units or more.
How to Comply • Subscribe to Blue
Container Recycling service from your recycLA Service Provider.
• Separate your recyclable materials from your trash and take them to a recycling center.
Ou
r C
om
pa
ny
We
are
an
in
du
stry
le
ad
er
in U
.S.
recy
clin
g a
nd
no
n-
ha
zard
ou
s so
lid w
ast
e.
T
hro
ug
h o
ur
sub
sid
iari
es,
Re
pu
blic
’s
colle
ctio
n
com
pa
nie
s,
recy
clin
g
cen
ters
,
tra
nsf
er
sta
tio
ns
an
d
lan
dfi
lls
focu
s o
n
pro
vid
ing
eff
ect
ive
so
luti
on
s to
ma
ke
pro
pe
r w
ast
e d
isp
osa
l
eff
ort
less
fo
r o
ur
14
mill
ion
cu
sto
me
rs.
We
’ll h
an
dle
it f
rom
he
re.™
, o
ur
bra
nd
’s p
rom
ise
, le
ts c
ust
om
ers
kn
ow
th
ey
can
co
un
t o
n u
s to
pro
vid
e a
su
pe
rio
r
ex
pe
rie
nce
wh
ile f
ost
eri
ng
a s
ust
ain
ab
le B
lue
Pla
ne
t
for
futu
re g
en
era
tio
ns
to e
njo
y a
cle
an
er,
sa
fer
an
d
he
alt
hie
r w
orl
d.
Co
nta
ct L
A S
an
ita
tio
n
Co
nta
ct U
s Fo
r a
ll se
rvic
e r
ela
ted
re
qu
est
s; C
on
tain
er
cle
an
ing
, E
xtr
a p
ick
up
s,
Bu
lky
Ite
m C
olle
ctio
n,
etc
., p
lea
se c
on
tact
th
e L
A S
an
ita
tio
n C
ust
om
er
Ca
re C
en
ter
by
dia
ling
31
1 o
r 8
00
-77
3-2
48
9.
Th
ey
are
ava
ilab
le 2
4/7
.
Or
you
ca
n v
isit
th
e w
eb
site
at
recy
cLA
.co
m o
r u
se t
he
MyL
A3
11
ap
p.
Th
e a
pp
lin
ks
An
ge
len
os
wit
h t
he
se
rvic
es
an
d i
nfo
rma
tio
n t
he
y n
ee
d
to e
njo
y t
he
ir c
ity,
be
au
tify
th
eir
co
mm
un
ity
an
d s
tay
con
ne
cte
d w
ith
the
ir l
oca
l g
ove
rnm
en
t.
Th
e 3
-1-1
ca
ll ce
nte
r o
pe
rati
ng
ho
urs
are
8:0
0
a.m
. to
4
:45
p
.m.
da
ily,
incl
ud
ing
w
ee
ke
nd
s a
nd
a
ll h
olid
ays
ex
cep
t T
ha
nk
sgiv
ing
an
d C
hri
stm
as.
Re
pu
blic
Se
rvic
es
ha
s ta
rge
ted
sto
refr
on
t a
rea
s a
t
stra
teg
ic lo
cati
on
s in
ea
ch z
on
e a
wa
rde
d (
NE
V a
nd
SLA
).
NE
V C
ust
om
er
Se
rvic
e C
en
ter
92
00
Gle
no
aks
Blv
d.
Su
n V
alle
y, C
A 9
13
52
SLA
Cu
sto
me
r S
erv
ice
Ce
nte
r B
ald
win
Hill
s C
ren
sha
w P
laza
2
nd
flo
or
(ne
xt
to G
am
e S
top
), K
iosk
#1
4
36
50
W M
art
in L
uth
er
Kin
g J
r B
lvd
Lo
s A
ng
ele
s, C
A 9
00
08
htt
ps:
//w
ww
.re
pu
blics
erv
ice
s.co
m/m
un
icip
ality
/lo
s-a
ng
ele
s
No
rth
ea
st V
alle
y S
ou
th L
os
An
ge
les
Th
e C
ity
of
Lo
s A
ng
ele
s is
la
un
chin
g a
n e
xci
tin
g n
ew
pu
blic
pri
vate
pa
rt-
ne
rsh
ip t
ha
t w
ill f
or
the
firs
t ti
me
in
th
e h
isto
ry o
f th
e C
ity,
off
er
cust
om
-e
r-fr
ien
dly
an
d e
ffici
en
t w
ast
e a
nd
re
cycl
ing
se
rvic
es
to a
ll co
mm
erc
ial
an
d in
du
stri
al b
usi
ne
sse
s, in
stit
uti
on
s, a
nd
la
rge
mu
ltif
am
ily b
uild
ing
s.
Th
is in
no
vati
ve p
rog
ram
is
pa
rt o
f th
e C
ity’s
co
mm
itm
en
t to
en
ha
nce
th
e
qu
alit
y o
f lif
e i
n L
os
An
ge
les
by
imp
rovi
ng
th
e a
ir t
ha
t w
e b
rea
the
, th
e
roa
ds
tha
t w
e t
rave
l a
nd
th
e o
vera
ll cl
ea
nlin
ess
of
Lo
s A
ng
ele
s.
Th
e n
ew
pro
gra
m, ca
lled
“re
cycL
A”
will
mo
ve u
s cl
ose
r to
ach
ievi
ng
“ze
ro
wa
ste
” th
rou
gh
pio
ne
eri
ng
wa
ste
re
du
ctio
n,
reu
se,
recy
clin
g,
an
d r
eco
v-e
ry p
rog
ram
s.
Un
til
no
w,
ne
arl
y 8
0,0
00
bu
sin
ess
es
an
d m
ult
ifa
mily
bu
ildin
gs
ha
ve r
e-
ceiv
ed
wa
ste
co
llect
ion
se
rvic
es
fro
m u
nre
gu
late
d p
riva
te h
au
lers
, b
ut
mo
st a
re n
ot
pro
vid
ed
wit
h t
he
sa
me
re
cycl
ing
se
rvic
es
sin
gle
fa
mily
h
om
es
rece
ive
. T
he
ne
w p
rog
ram
will
ex
ten
d r
ecy
clin
g o
pp
ort
un
itie
s to
e
very
on
e i
n t
he
Cit
y, a
nd
will
en
sure
str
on
g c
ust
om
er
serv
ice
s, p
red
icta
-
ble
an
d p
rote
cte
d r
ate
s, m
uch
ne
ed
ed
in
fra
stru
ctu
re a
nd
eq
uip
me
nt
imp
rove
me
nts
.
Th
e p
rog
ram
div
ide
s th
e C
ity
into
zo
ne
s th
at
will
be
se
rve
d e
xcl
usi
vely
b
y o
ne
wa
ste
co
llect
ion
co
mp
an
y, m
ea
nin
g f
ew
er
tru
cks
con
ge
stin
g o
ur
ne
igh
bo
rho
od
s a
nd
le
ss w
ea
r a
nd
te
ar
on
ou
r st
ree
ts.
Th
e c
om
pa
nie
s w
ill a
lso
be
re
qu
ire
d t
o u
se o
nly
cle
an
-fu
el
bu
rnin
g t
ruck
s, w
hic
h w
ill
he
lp t
o im
pro
ve o
ur
air
qu
alit
y.
Th
e n
ew
“re
cycL
A”
wa
ste
an
d r
ecy
clin
g p
rog
ram
will
be
a w
in-w
in f
or
ou
r C
ity.
Fo
r sm
all
bu
sin
ess
es,
la
rge
co
rpo
rati
on
s, r
en
ters
an
d e
nvi
ron
me
n-
tal
ad
voca
tes
alik
e,
the
ex
pa
nsi
on
of
recy
clin
g o
pp
ort
un
itie
s a
nd
th
e e
s-ta
blis
hm
en
t o
f cu
sto
me
r se
rvic
e e
xp
ect
ati
on
s a
nd
pro
tect
ion
s w
ill b
en
e-
fit
us
all.
Re
pu
blic
Se
rvic
es
will
be
off
eri
ng
bu
sin
ess
es
an
d a
pa
rtm
en
t b
uild
ing
s in
th
e N
ort
he
ast
Va
lley
an
d S
ou
th L
os
An
ge
les
zon
es,
a v
ari
ety
of
recy
clin
g
an
d w
ast
e r
ed
uct
ion
se
rvic
es.
Wh
at
is R
ecy
cLA
?
20
20
Rat
es
and
Fe
es
Day
s/w
ee
kB
in3
2 G
al6
4 G
al9
6 G
al1
Yd
1.5
Yd
2 Y
d3
Yd
4 Y
d6
Yd
8 Y
d
On
e /
Wee
kP
rim
ary
Bin
$1
03
.24
$2
10
.29
$2
19
.25
$2
28
.21
$2
46
.13
$2
64
.06
$2
99
.92
$3
35
.76
Ad
dt'
l Bin
s$
65
.11
$8
3.2
6$
87
.53
$1
08
.66
$1
18
.81
$1
29
.39
$1
51
.91
$1
76
.22
$2
14
.87
$2
57
.10
Two
/ W
eek
Pri
mar
y B
in$
18
0.2
4$
38
9.8
6$
40
7.8
0$
42
5.7
2$
46
1.5
7$
49
7.4
1$
56
9.1
2$
64
0.8
2
Ad
dt'
l Bin
s$
11
4.0
2$
14
5.8
0$
15
3.2
7$
20
1.6
2$
22
1.1
2$
24
1.5
1$
28
4.9
8$
33
2.0
3$
40
7.7
5$
49
0.6
6
Thre
e /
Wee
kP
rim
ary
Bin
$2
57
.25
$5
69
.46
$5
96
.35
$6
23
.24
$6
77
.01
$7
30
.79
$8
38
.34
$9
45
.89
Ad
dt'
l Bin
s$
16
2.9
4$
20
8.3
4$
21
9.0
3$
29
4.5
9$
32
3.4
4$
35
3.6
2$
41
8.0
4$
48
7.8
4$
60
0.6
4$
72
4.2
0
Fou
r /
Wee
kP
rim
ary
Bin
$3
34
.26
$7
49
.05
$7
84
.91
$8
20
.76
$8
92
.46
$9
64
.15
$1
,10
7.5
6$
1,2
50
.96
Ad
dt'
l Bin
s$
21
1.8
4$
27
0.8
8$
28
4.7
8$
38
7.5
7$
42
5.7
6$
46
5.7
5$
55
1.1
2$
64
3.6
5$
79
3.5
4$
95
7.7
7
Five
/ W
eek
Pri
mar
y B
in$
41
1.2
7$
92
8.6
5$
97
3.4
7$
1,0
18
.28
$1
,10
7.9
0$
1,1
97
.53
$1
,37
6.7
8$
1,5
56
.04
Ad
dt'
l Bin
s$
26
0.7
6$
33
3.4
2$
35
0.5
3$
48
0.5
3$
52
8.0
7$
57
7.8
7$
68
4.1
8$
79
9.4
4$
98
6.4
3$
1,1
91
.33
Six
/ W
eek
Pri
mar
y B
in$
48
8.2
8$
1,1
08
.24
$1
,16
2.0
2$
1,2
15
.79
$1
,32
3.3
5$
1,4
30
.91
$1
,64
6.0
1$
1,8
61
.11
Ad
dt'
l Bin
s$
30
9.6
7$
39
5.9
6$
41
6.2
8$
57
3.5
0$
63
0.3
9$
69
0.0
0$
81
7.2
5$
95
5.2
5$
1,1
79
.31
$1
,42
4.8
7
Sun
day
Rat
eP
rim
ary
Bin
$1
54
.85
$3
15
.43
$3
28
.88
$3
42
.31
$3
69
.19
$3
96
.10
$4
49
.87
$5
03
.64
Ad
dt'
l Bin
s$
97
.67
$1
24
.89
$1
31
.30
$1
63
.00
$1
78
.21
$1
94
.09
$2
27
.87
$2
64
.32
$3
22
.31
$3
85
.65
Ad
dit
ion
al f
req
uen
cy o
f se
rvic
eP
rim
ary
Bin
$7
7.0
1$
17
9.5
9$
18
8.5
5$
19
7.5
2$
21
5.4
4$
23
3.3
6$
26
9.2
2$
30
5.0
7
Ad
dt'
l Bin
s$
48
.91
$6
2.5
4$
65
.75
$9
2.9
7$
10
2.3
2$
11
2.1
2$
13
3.0
7$
15
5.8
1$
19
2.8
9$
23
3.5
6
Extr
a P
ick
Up
(O
ne
tim
e as
nee
ded
)$
8.8
5$
11
.20
$1
3.5
6$
21
.36
$2
8.8
0$
36
.24
$5
1.1
1$
65
.98
$8
0.8
6$
95
.74
Smal
ler
Size
Co
mp
acto
r $
9.0
8 x
th
e n
um
ber
of
cub
ic y
ard
s x
the
nu
mb
er o
f co
llect
ion
s in
a m
on
th +
th
e b
ase
rate
s
MO
NTH
LY S
ERV
ICE
RA
TES
Co
st In
clu
des
So
lid W
aste
Bla
ck B
in +
Rec
yclin
g B
lue
Bin
Rat
es
for
No
n C
om
pac
ted
Co
nta
ine
rs
1 o
f 3
20
20
Rat
es
and
Fe
es
Day
s/w
ee
kB
in3
2 G
al6
4 G
al9
6 G
al1
Yd
1.5
Yd
2 Y
d3
Yd
4 Y
d6
Yd
8 Y
d
On
e /
Wee
kP
rim
ary
Bin
$3
8.9
1$
77
.81
$7
7.8
1$
77
.81
$7
7.8
1$
77
.81
$7
7.8
1$
77
.81
Ad
dt'
l Bin
sN
o C
har
ge
Two
/ W
eek
Pri
mar
y B
in$
73
.91
$1
47
.82
$1
47
.82
$1
47
.82
$1
47
.82
$1
47
.82
$1
47
.82
$1
47
.82
Ad
dt'
l Bin
sN
o C
har
ge
Thre
e /
Wee
kP
rim
ary
Bin
$1
08
.93
$2
17
.85
$2
17
.85
$2
17
.85
$2
17
.85
$2
17
.85
$2
17
.85
$2
17
.85
Ad
dt'
l Bin
sN
o C
har
ge
Fou
r /
Wee
kP
rim
ary
Bin
$1
43
.94
$2
87
.88
$2
87
.88
$2
87
.88
$2
87
.88
$2
87
.88
$2
87
.88
$2
87
.88
Ad
dt'
l Bin
sN
o C
har
ge
Five
/ W
eek
Pri
mar
y B
in$
17
8.9
5$
35
7.9
1$
35
7.9
1$
35
7.9
1$
35
7.9
1$
35
7.9
1$
35
7.9
1$
35
7.9
1
Ad
dt'
l Bin
sN
o C
har
ge
Six
/ W
eek
Pri
mar
y B
in$
21
3.9
7$
42
7.9
3$
42
7.9
3$
42
7.9
3$
42
7.9
3$
42
7.9
3$
42
7.9
3$
42
7.9
3
Ad
dt'
l Bin
sN
o C
har
ge
Day
s/w
ee
kB
in3
2 G
al6
4 G
al9
6 G
al1
Yd
1.5
Yd
2 Y
d3
Yd
On
e /
Wee
kP
rim
ary
Bin
$7
8.0
8$
88
.01
$1
03
.24
$2
10
.29
$2
19
.25
$2
28
.21
$2
46
.13
Ad
dt'
l Bin
s$
65
.11
$8
3.2
6$
87
.53
$1
08
.66
$1
18
.81
$1
29
.39
$1
51
.91
Two
/ W
eek
Pri
mar
y B
in$
12
6.9
9$
15
0.5
5$
18
0.2
4$
38
9.8
6$
40
7.8
0$
42
5.7
2$
46
1.5
7
Ad
dt'
l Bin
s$
11
4.0
2$
14
5.8
0$
15
3.2
7$
20
1.6
2$
22
1.1
2$
24
1.5
1$
28
4.9
8
Thre
e /
Wee
kP
rim
ary
Bin
$1
75
.91
$2
13
.09
$2
57
.25
$5
69
.46
$5
96
.35
$6
23
.24
$6
77
.01
Ad
dt'
l Bin
s$
16
2.9
4$
20
8.3
4$
21
9.0
3$
29
4.5
9$
32
3.4
4$
35
3.6
2$
41
8.0
4
Fou
r /
Wee
kP
rim
ary
Bin
$2
24
.82
$2
75
.63
$3
34
.26
$7
49
.05
$7
84
.91
$8
20
.76
$8
92
.46
Ad
dt'
l Bin
s$
21
1.8
4$
27
0.8
8$
28
4.7
8$
38
7.5
7$
42
5.7
6$
46
5.7
5$
55
1.1
2
Five
/ W
eek
Pri
mar
y B
in$
27
3.7
4$
33
8.1
8$
41
1.2
7$
92
8.6
5$
97
3.4
7$
1,0
18
.28
$1
,10
7.9
0
Ad
dt'
l Bin
s$
26
0.7
6$
33
3.4
2$
35
0.5
3$
48
0.5
3$
52
8.0
7$
57
7.8
7$
68
4.1
8
Six
/ W
eek
Pri
mar
y B
in$
32
2.6
5$
40
0.7
2$
48
8.2
8$
1,1
08
.24
$1
,16
2.0
2$
1,2
15
.79
$1
,32
3.3
5
Ad
dt'
l Bin
s$
30
9.6
7$
39
5.9
6$
41
6.2
8$
57
3.5
0$
63
0.3
9$
69
0.0
0$
81
7.2
5
Ad
dit
ion
al
Re
cycli
ng
Blu
e B
in C
on
tain
er
Fre
qu
en
cy (
Mo
nth
ly M
ax
imu
m R
ate
)
Fo
od
Wa
ste
an
d G
ree
n W
aste
Gre
en
Bin
fo
r N
on
Co
mp
acte
d C
on
tain
ers
(M
on
thly
Ma
xim
um
Ra
te)
2 o
f 3
20
20
Rat
es
and
Fe
es
Mat
eria
l
Del
iver
y/
Co
llect
ion
Bla
ck (
no
n-C
&D
)$
30
6.6
4$
81
.77
Blu
e$
30
6.6
4$
0.0
0
Gre
en$
30
6.6
4$
10
6.1
9
Mat
eria
lD
eliv
ery
Co
llect
ion
Dai
ly
Ren
tal
(aft
er f
irst
7 d
ays)
Dis
po
sal/
Pro
cess
ing
(per
to
n)
Bla
ck (
no
n-C
&D
)$
79
.50
$3
06
.64
$7
.95
$8
1.7
7
Blu
e$
79
.50
$3
06
.64
$7
.95
$0
.00
Gre
en$
79
.50
$3
06
.64
$7
.95
$1
06
.19
Dry
ru
n f
or
Ro
lloff
an
d C
om
pac
tor
Mat
eria
l
Del
iver
y/
Co
llect
ion
Dai
ly
Ren
tal
(aft
er f
irst
7 d
ays)
Co
llect
ion
Extr
a P
ick-
up
Bla
ck (
no
n-C
&D
)$
14
1.9
6$
5.6
8$
51
.11
Blu
e$
10
2.2
1$
5.6
8$
39
.75
Gre
en$
14
7.6
4$
5.6
8$
85
.18
Tem
po
rary
Ro
lloff
Pu
ll C
har
ge (
No
n-p
erm
anen
t se
rvic
e o
f n
o m
ore
th
an 3
0 c
on
secu
tive
day
s at
cu
sto
mer
's s
ite)
Tem
po
rary
3 C
ub
ic Y
ard
Bin
Ser
vice
(No
n-p
erm
anen
t se
rvic
e o
f n
o m
ore
th
an 3
0 c
on
secu
tive
day
s at
cu
sto
mer
's s
ite)
Pe
rman
ent
Ro
lloff
an
d C
om
pac
tor
Pu
ll C
har
ge
(Ro
lloff
s/C
om
pac
tors
Ove
r 8
cu
bic
yar
ds)
Dis
po
sal/
Pro
cess
ing
(Ro
lloff
s/D
rop
Bo
xes
Ove
r 8
cu
bic
yar
ds)
$1
13
.57
per
tri
p. T
her
e is
no
fee
if t
he
serv
ice
is c
ance
lled
no
less
th
an 1
ho
ur
pri
or
to s
ched
ule
d p
ick
up
3 o
f 3
Extra Services Condition Under Which Fee Applies Total Fee
Locks
Gravity lock installation – per CONTAINER CUSTOMER request – one-time fee per CONTAINER $114.07 for purchase and
installation
Lock bar installation – per CONTAINER CUSTOMER request – one-time fee per CONTAINER $114.07 for purchase and
installation
Locks for CONTAINERS – per lock CUSTOMER request – one-time fee per lock $11.35
Unlocking and locking CONTAINERS – per
CONTAINER
CUSTOMER request – per CONTAINER per collection
event
No charge
Distance / Access *
Entering Secured Building, unlocking and
locking gates
Per collection event
See Extra Collection Services and Associated Fees
Clarifications Table 7-4 below for applicability
$11.35
Distance / Access See Extra Collection Services and Associated Fees
Clarifications Table 7-5 below for applicability
Distance Charge, between 100-200 ft, as
measured from the CUSTOMER’S property line
to the BINS’ permanent location
Site requirement per CONTAINER per collection event $28.39
Distance Charge, over 200 ft, as measured
from the CUSTOMER’S property line to the
BINS’ permanent location
Site requirement per CONTAINER per collection event $39.75
Blocked Access – Requiring Return or Delay Driver observation, notify the CUSTOMER within two (2)
hours
$56.78
Blocked Access (Accessing Via Intercom or
Security Office) – Requiring a Return
If driver has to wait due to a CUSTOMER created delay in
excess of 5 minutes.
$56.78
Supplemental Cleaning
Cart Cleaning (after one free cleaning/year) CUSTOMER request – Fixed Fee Per CONTAINER $17.04
CONTAINER Pressure Wash/Steam Cleaning
(after one free cleaning/year)
CUSTOMER request – Fixed Fee Per CONTAINER $34.07
Graffiti Removal from CUSTOMER-owned
CONTAINERS
Driver observation or by request for removing graffiti
from the CUSTOMER-owned CONTAINERS
$28.39
Graffiti Removal from CONTRACTOR-owned
CONTAINERS
CUSTOMER request to removing graffiti from the
CONTRACTOR-owned CONTAINERS in excess of three
times per every 12 months
$28.39
COMPACTOR CONTAINER Pressure
Washing/Steam Cleaning (after one free
cleaning/year)
CUSTOMER request – Fixed Fee Per CONTAINER $170.35
ROLL OFF CONTAINER Pressure
Washing/Steam Cleaning (after one free
cleaning/year)
CUSTOMER request – Fixed Fee Per CONTAINER $170.35
2020 Extra Services
1 of 3
Extra Services Condition Under Which Fee Applies Total Fee
Repair or Replacement of CUSTOMER Owned
CONTAINER(S)
CUSTOMER request; Time and Materials Fee $68.14 per repair hour plus
materials, no charge for pick-
up and delivery
Repair or Replacement of CONTRACTOR
Owned CONTAINER(S) – CUSTOMER Error
CUSTOMER request or CONTRACTOR decision $68.14 per repair hour plus
materials, no charge for pick-
up and delivery
Repair or Replacement of CONTRACTOR
Owned CONTAINER(S) – Normal Wear and
Tear
CUSTOMER request or CONTRACTOR decision No charge
Changing CONTAINERS for an Increase or
Decrease in Level of Service
No charge
Overflow of Materials and Contamination
Overfill Charge Driver observation, notify the CUSTOMER within two (2)
hours
$28.39 per occurrence
Overweight Charge Driver observation, notify the CUSTOMER within two (2)
hours
$114.07 per occurrence
Contamination Fee Driver observation, notify the CUSTOMER within two (2)
hours
$56.78 per occurrence
Hazardous, Radioactive, or Biomedical Waste
Contamination Charge
Driver observation, notify the CUSTOMER within two (2)
hours
$114.07 per occurence
Other Fees
Collection of Bulky Waste from COMMERCIAL
ESTABLISHMENT not subject to CITY
Multifamily Bulky Item Fee – Per Item
CUSTOMER request – Fixed Fee Per Item $34.07
Idle Time Charge If driver has to wait due to a CUSTOMER created delay in
excess of 15 minutes
$17.04 per every 15 minutes
Idle Time Charge – Accessing Via Intercom or
Security Office
If driver has to wait due to a CUSTOMER created delay in
excess of 5 minutes
$17.04 per every 15 minutes
Sunday Service CUSTOMER Request See Monthly Service Rate
Sheet
Administrative Fees
Return Payment Fee CUSTOMER remits payment using check rejected due to
insufficient funds or remits payment using a credit card
or electronic payment that is declined
$28.39
Late Payment Fee (>30 days overdue) CUSTOMER inaction $5.68 or 1.5% of the
debt/month, whichever is
greater
CONTAINER Removal Fee CONTAINER is removed from service location due to
CUSTOMER non-payment
$5.68 per CONTAINER
Re-instatement of Account Fee CUSTOMER request – Fixed Fee $79.49 per account
CONTAINER Delivery Delivery fee for each CONTAINER brought to the
CUSTOMER as part of the reinstatement
$28.39 per CONTAINER
CONTAINER Replacement/Repair
2020 Extra Services
1 of 3
Entering Secured Building, unlocking and
locking gates
Scenario BLACK BIN BLUE BIN* GREEN BIN BROWN BIN
1. Opening a locked or closed gate by use of a
remote, clicker or other electronic device.Yes No Yes Yes
2a. Accessing locked or secured premises that have
been unlocked by the CUSTOMER regardless of
whether a gate is present so long as the
CONTRACTOR’S vehicle has unimpeded access to the
premises.
No No No No
2b. Accessing an unlocked gate that is partially
closed and the CONTRACTOR’S collection vehicle
cannot enter the property without having to exit the
vehicle to address the gate or secured premises to
provide for vehicle access
Yes No Yes Yes
3. Accessing a locked gate when manual push out
(no scout service) is required.Yes No Yes Yes
4. Accessing via intercom a security office that does
not require the driver to leave his or her vehicle.No No No No
Distance/Access
Scenario BLACK BIN BLUE BIN* GREEN BIN BROWN BIN
1. Distance charges on BLUE BINS/blue
CONTAINERS.N/A No N/A N/A
2. Properties at which the collection vehicle does
drive within 100 feet of the container.Yes No Yes Yes
Chargeable to CUSTOMER
Chargeable to CUSTOMER
Table 7-4: Extra Collection Services and Associated Fees Clarifications.
Table 7-5: Extra Collection Services and Associated Fees Clarifications.
* The new Removing Barriers to Recycling Program will eliminate, through credits to customers, extra service charges for
access and distance fees on the blue bins effective April 1, 2019. Customers will see these charges and credits on their
monthly invoice for the duration of the Removing Barriers to Recycling Program.
3 of 3
Additional Customer Fees & Charges The following are fees established by the City of Los Angeles that the recycLA Service Provider (RSP) may charge their customers if they are unable to service the solid waste, commingled recyclables, or organic waste containers for any of these reasons: Overfilled: ● The solid waste, commingled recyclables, or organic waste materials are observed to extend above the rim
of the container and the lid will not completely close.
● The solid waste materials are placed outside of a full container and prevent the container from being safely
collected.
✓ $28.39 per occurrence
Overweight: ● The amount of solid waste, commingled recyclables or organic waste material exceeds a collection truck’s
ability to collect it or creates unsafe conditions for collection personnel.
✓ $114.07 per occurrence
Contamination: ● More than 20% of the material in the blue bin recycling container is solid waste or organic waste. ● More than 20% of the material in the green organics container is solid waste or commingled recyclables.
Penalty Assessment
• Before you are assessed any fees for not properly separating your waste, the following steps will be taken
by your RSP:
1st Instance
• Your collection driver is required to take a photo of your contaminated Blue Bin and keep it on file
• Your RSP will contact you by phone, and/or by email, to explain why the Blue Bin is contaminated, and to offer you an in-person or on-site visit for recycling training and education
• Your container will be collected and serviced as trash after you have communicated with your RSP
• There is no charge for this collection 2nd Instance - Within 90 days of the 1st instance
• Your collection driver is required to take a photo of your contaminated Blue Bin and keep it on file
• Your RSP will contact you by phone and/or by email to explain why the Blue Bin is contaminated, and to offer you an in-person or on-site visit for recycling training and education
• Your container will be collected and serviced as trash after you have communicated with your RSP
• There is no charge for this collection 3rd Instance - Within 90 days of the 2nd instance
• Your collection driver is required to take a photo of your contaminated Blue Bin and keep it on file
• Your RSP will contact you by phone and/or by email and by an in- person (or on-site) visit to explain why the Blue Bin is contaminated, plus your RSP will offer you a site visit for recycling training and education o At the 3rd instance, the RSP increases its customer notification to explain why the Blue Bin was
contaminated with an in-person/on-site visit to explain the contamination and on-site recycling training and education.
• Your container will be collected and serviced as trash after you have communicated with your RSP
• There is no charge for this collection 4th Instance
• Your collection driver is required to take a photo of your contaminated Blue Bin and keep it on file
• You will be contacted by your RSP by phone, by email and by in-person (or on-site) visit to explain why the Blue Bin is contaminated
• At the RSP’s choice, you may be requested to remove the contaminated waste from your Blue Bin before it is collected, OR, you will be charged a onetime service fee to have the contaminated Blue Bin collected as trash and your Blue Bin(s) will be removed for a minimum of 90 days and the RSP must notify you about the removal.
Hazardous, Radiological or Biochemical Waste Contamination: ● State law prohibits the disposal of hazardous waste and certain electronic waste in the solid waste,
commingled recyclables, or organic waste containers.
✓ $114.07 per occurrence
Bulky Waste:
✓ Materials which are too large to be placed in the black bin.
✓ $34.07 per item