OOS Resolution Plan for A2ZBay.com

Developed by Ankit Raheja

Agenda

Existing Scenario Resolution Plan Problem Identification Plan Formulation Plan Deployment Measure , Verify , Control Next Steps..

Agenda

Agenda Digital Consumers are harder to understand and please than ever before

Out-of-stock (OOS) has been the top concern of online retailers worldwide

Existing Scenario

20% Product Views are OOS

40% Lower Conversion Rate

33% of OOS rate due to Top 500

OOS Items

Agenda Resolution Plan

Agenda Problem Identification

Agenda Data Analysis

Multi Channel Analytics

According to a study , Data Analytics can increase average retailer’s margin by 60% Some of the Retail Analytics trends given below can be used to reduce the OOS which

would increase customer satisfaction and eventually increase the conversion rate

Retail Analytical Techniques

Agenda Plan FormulationReasons for OOS after Data Analysis:

•Inaccuracy in Inventory management , Product Item Data ,Replenishment system•Increased demand due to promotion led to OOS but•Higher Sales Velocity of Top 500 OOS led to repeated and predictable OOS •Lag in updation of websites lead to item being OOS but item still existing

Insights

Front End Resolution •Showcase similar products •Allow buying from the closest retail store •Do not show the product •Take email and provide a discount in future

Front End Resolution

Back End Resolution•Embrace the culture of business analytics •Develop predictive models based on promotions•Invest in increased computing speed•Scenario test forecasting systems for OOS items

Resolution

Agenda Plan Deployment

OOS Resolution Plan for A2ZBay.com

Developed by Ankit Raheja

Thank You