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eCommerce Next Steps…

Agenda • eCommerce portals – different types

• A quantum jump in technology?

• Pre-Requisites

• The ground work

• Technical knowledge

• Business Benefits

• What do we have to offer?

Broadly four types

The different types

B2C B2B Online Bidding sites App Stores

Even under the B2C sites there are further classifications

Market Places (Amazon, Alibaba, eBay, etc.)

Multi Brand Stores (Flipkart, HomeShop18, Yebhi, etc.)

Single Brand Stores (normally selling merchandize of a brick & mortar retailer)

Actually it is not

Just another store

Application vendors have integrated eCommerce offerings

Is this a quantum jump in Technology?

Should a retailer also have an integrated Retail Solution?

Can an eCommerce offering work stand alone?

As a Retailer can I stagger my investments?

Should a retailer already have an ERP Solution?

Are there any Application Pre-Requisites?

Will there be additional Business Processes?

Will this require investments in Human Resources?

Will there be a technological upheaval?

Is there any ground work required?

Get the right domain name

Focus on the usability & aesthetics

Don’t bother what’s under the hood

Technical Knowledge Required?

And many more…

Global Reach

No real estate space required

Reduction in Inventory Holding & Carrying Cost

Customer connect via Social Media Channels

mCommerce

Faster ROI

Track buying trends

Easier to introduce upsell and replacement items

Business Benefits

An integrated eCommerce & mCommerce platform with true multi-channel retailing capabilities seamlessly integrating your back office making a single unified system.

What has iVend Retail got to offer?

Business Architecture (Deployment Landscape)

iVend Analytics

ERP Application using iVend APIs for integration

LAN

Internet

LAN

Store Operations

Store 1

iVend Store Manager Station

iVend Store Server

Loyalty Store Server iVend POS

iVend POS

LAN

Store 2

iVend Store Manager Station

iVend Store Server

Loyalty Store Server

iVend POS

n Number of stores

Loyalty Enterprise Server

LAN

iVend Enterprise Server

iVend eCommerce

Internet

Marketing & Promotions• Gift Card Support

− Email,

− Physical

− Certificate

• Gift Registry

• Period and volume discounts

• E-Mail Product To A Friend

• Customers can review & rate products

• Profanity checking

• User Polls

• Coupon

− Order Based Coupons (apply to entire order)

− Product Specific Coupons (apply to only specified product)

− Coupon discounts by amount or percent

− Coupons can offer free shipping

− Coupons can have expiration date.

− Coupons can be marked as use once per customer, use once by only one customer, use N times, etc.

− Coupons requires minimum order amount before they are valid

− Optionally coupons can be attached to specific customer(s), product(s), category(s), manufacturer(s) etc.

Sales Related Products (Alternate Products)

Upsell products

Call to Order

Product Price can be hidden until product added to cart

Product X requires Product Y

Recently viewed products

Customers who bought X also bought Y

Customer levels (Customer Group) supported

Special Pricing (Similar to one we have in SAP Business One)

Product Management

Categories/Departments/Manufacturers Supported.

Paged browsing for categories and sections: Keeps page size small, and optimizes user experience.

Featured Products

Disable buy buttons for specific products

Support for 3 images sizes: icon, medium, large

Image watermarking

Donation Products (e.g. Customer Enters Price)

Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.)

Enforce product minimum order

Recurring products can have varying intervals (days, weeks, months, years)

Supports cross-matrix of products mapping.

Downloadable products supported with automatic e-mail to customer with download instructions

Support for simple products (e.g. a book) or products with variants

Product Descriptions can include HTML formatting

Support for Kits

Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock.

Show inventory on hand status on product page to customer (optional)

Category, Department, and Manufacturer "names" can be renamed (e.g. "Brochures", "Products", "Car Parts", whatever you need that is appropriate for your unique store site products)

Business to Business (B2B)

iVend eCommerce has out-of-the-box B2B feature set with enhanced features such as:

• Discreet pricing by customer group• The ability to restrict visibility on product

purchases• Configuring Discounts • Create Shipping tax and Coupon Rules• Re-order of Common Items• Ability to track shipments and view order

history online• Purchase orders and MicroPay ease up

invoicing process for Bulk buyers

Notably it allows retailers to create customer levels that allows to filter product options for different user’s view, and Customize and calibrate different prices for each levelExample: "Wholesale only mode" lets you restrict sales to only approved users

Payment and Checkout (1/2)

Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time

C.O.D.

Purchase Order

Request For Quote

MicroPay

Backup Gateways - never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails.

Gift Cards

Anonymous Checkout

"One Page" Checkout

MANUAL Gateway (just collects order & payment information for offline processing)

Support for CV2 (credit card security code) entry and checking (fraud prevention)

Store can be set to authorize only, or auth-capture credit card

mode. You can then capture payment at shipment if desired

Void & Refund supported

Partial Refund and Add-Hoc Charges Supported

Mark Transactions As Fraud

Ban Fraud Users from Site

Support for recurring orders/payments (auto-ship products)

Customer can define multiple billing/shipping addresses and select during checkout

Address Verification codes reported to administrator with order

Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose.

Disable storing of credit cards if desired (we recommend that you don't store credit cards on your site...it is almost never needed anymore)

Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100)

Payment and Checkout (2/2)

2checkout

Authorize.net

Bank Of America (via Cybersource)

BBS Netaxept

Chase Paymentech Salem and Orbital (Certified)

Checkout By Amazon

CyberSource

eProcesssingNetwork

eWay (Australia)

eSELECT Plus (US, Moneris)

eSELECT Plus (Canada, Moneris)

Google Checkout

HSBC

iDeposit

Innovative Merchant Services (QuickBooks QBMS)

ITransact

JetPay

Moneris eSELECT Plus (US)

Moneris eSELECT Plus (Canada)

MyECheck

NetBilling

OGONE Gateway (tier 2)

OGONE Gateway (tier 3)

Paymentech Salem and Orbital Certified (Now Chase Paymentech)

PayFuse

PayJunction

PayLeap

Payment Express

PayPal Payments:

− PayPal (Standard)

− PayPal Express Checkout

− PayPal PayFlowPro

− PayPal Website Payments Pro

Pinnacle Payments

PlugNPay

ProtX (U.K. Stores Only)

QuickBooks Merchant Services (Innovative)

QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra)

Sage Pay Direct (formerly Protx)

Sage Payment Systems

SecureNetV4

SkipJack

Skrill (Moneybookers) PSP

Transaction Central Gateway Supported

USA ePay (certified)

Verisign Payflo PRO (Now PayPal PayflowPRO)

WorldPay Business

Integrates with your own merchant account

Safety & Security

PCI compliance

Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate.

IP Address Tracking: For safety and auditing, IP addresses are logged

AVS (Address Verification) reporting from gateways in all orders

Require periodic admin password changes

Password Salting + Hashing

Store Admin can lock out any customer account for security/fraud reasons

Any order can be marked as fraud for later forensics

Give individual admin operations permissions to view full credit cards or not

Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible)

All Password Change Operations Logged

RegEx AppConfig control over strength of passwords required for store logins and admin logins

Support for dynamic encryption key changes via admin site

Encrypted database connection strings in web.config files

Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User

Thank You

For more information:www.ivend.com