Mobility as a Service SJRTD

Jason Ellis

Ecolane, Vice President of Professional Services

Wayne, Pennsylvania

Key Take-Aways

•Have a vision for MaaS• Phase approach to

expanding service options•Always work to improve

service• Listen to your customers

Introducing Ecolane’s PartnerSan Joaquin Regional Transportation District

• East of the 9 county Bay area

• Growing population density

• Service in and around Stockton, connecting to San Francisco

• Unique restrictions

• Desired better connectivity with passengers

*https://www.spur.org/news/2018-06-19/where-exactly-bay-area

SJRTD’s MaaS Vision

• Connect transit and key destinations

• Deploy a full featured, branded APP

• Single solution for General Public and

Dial-a-Ride

SJRTD Phase 1October 1st Launch

• RTD “Van Go!” mobile app to Play and APP Stores

• Empower customers to fully manage their mobility needs including

• Push notifications and on-the-way vehicle map tracking

• Define and deliver high quality service for same day and advanced requests

SJRTD Phase 1October 1st Launch

• Real-time optimization for on-demand and advanced scheduling

• Inclusive, on-the-fly scheduling for people with disabilities

• Fully automated end-to-end scheduling

• Broad range of payment options: credit card, cash and diminishing balances

Other Ecolane Projects

Client books on mobile APP and trip is add to Run automatically

Other Ecolane Projects

Client has a CC configured; funds are transferred to SJRTD when driver presses Depart from PU

Other Ecolane Projects

Client’s trip is marked complete when performed and ready for reporting.

SJRTD Phase 22019 Expand County Wide

SJRTD Phase 2October 1, 2018 – July 24, 2019

Category Number

Total Passenger Trips 23,201

List of Distinct Clients 1541

Daily average increase in trips Up by 11%

Percentage of same day trips 89%

The average advanced booking time

84 minutes

Trip lengths of 40 minutes or less 64%

SJRTD Phase 2Heat Map SJRTD

SJRTD Phase 3Q4 2019 Hopper Service

• Expanding to include Fixed Route Circulator

• Continuing to adjust service settings to match customer expectations

• Increasing training for dispatch staff to be a real-time service provider

SJRTD Results

• Delivered trips in under 15 minutes

• Crossing multiple service areas with ease

• Allowed for more mobility of all

• Continued pursuit of improved app usability

SJRTD Results

“Tailor-made trips are a click or call away with RTD Van Go! Residents start where they are and go where they want, fast. Unlike some other transportation options, RTD Van Go! will even pick up passengers in rural San Joaquin County.”

-Donna DeMartino, CEO, SJRTD

Other Mobile Applications: Malta

• Partnership with MPT and Deloitte Digital

• Ecolane mobile api was integrated into the MPT mobile app, allowing users to book on-demand trips

• Utilizes fixed stops, allowing Autobuses de León to make use of their exclusive contract with the government of Malta

Other Mobile Applications: Waco

• Innovative pilot project in Waco, Texas with the Ecolane mobile app

• Combines paratransit and campus shuttle transportation with one mobile app

• Used as a replacement for Lyft/Uber for Baylor University students to increase campus safety

Other Mobile Applications: York

• Partnership between PennDOT and County Shared Ride Providers, under a grant from the Veterans Administration, to book transportation “using your computer, smartphone or mobile device.”

http://www.rabbittransit.org/SharedRide/FindMyRidePA.aspx

Key Take-Aways

• Have a vision for MaaS, but be flexible in its integration

• Phased approach to expanding service, growth will not come overnight

• Look for new growth opportunities in addition to improving service

• Listen to your customers, their travel patterns and trip choices are illuminating

Key Take-Aways

• Have a vision for MaaS, but be flexible in its integration

• Phased approach to expanding service, growth will not come overnight

• Look for growth opportunities in addition to improving service

• Listen to your customers, their travel patterns and trip choices are illuminating

“Keep moving forward” – Walt Disney