eCitizenship for All / LORIS Project for Czech Cities National benchmarking study

1eCitizenship / LORIS CZ

eCitizenship for All / LORIS Project for Czech Cities

National benchmarking study

Jaroslav Šolc Renata Tomanová

Prague City Hall, IT Department

Václav Řepa University of Economics (VŠE)


Content

• Cities

• Motivation

• Methodology

• Procedure

• Evaluation, outputs

• Lessons LearnedCzech Rep. population: 10.2 million14 regions over 6 300 municipalities (more than ½ have less than 500 inhab.)22 cities with population over 50 thous.63 cities over 20 thous.


Statutory cities in Czech Rep.Brno

České Budějovice

Havířov

Hradec Králové

Jihlava

Karlovy Vary

Karviná

Kladno

Liberec

Mladá Boleslav

Most

Olomouc

Opava

Ostrava

Pardubice

Plzeň

Praha

Teplice

Ústí nad Labem

Zlín

• 20 cities, Act 128/2000

• Lord mayor, municipal districts (with own local govs), Status

• Population (thous.): Praha (1160), Brno (370), Ostrava (314), Plzeň (164)Olomouc (101), Liberec, ČB, HK, ÚnL (nad 90).... Ml. Boleslav (44)not other round 50 thous.: SM: Frýdek-Místek (60), Děčín (52), Chomutov (50), Prostějov, Přerov, Jablonec nad Nisou (nad 44)

• Total: 32% population of the Czech Rep. 50% population in cities with more than 15 thous. inhabitants

• Union of Towns and Municipalities Chamber of Stat. cities

Underlined: capital cities of regions


Motivation, inspiration• TeleCities/Deloitte project eCitizenship for All – survey and award 2004

– involvement of citis from new EU countries

– TO PRODUCE ALSO NATIONAL REPORT !

• LORIS Declaration and benchmarking (ISSS/LORIS/V4DIS 2004)

– new partnerships

• The Union of Towns and Municipalities of the CR (SMO CR)

– communication platform for big cities

• Other:

– eGov & ICT statistics on European / national level (eEurope AP progress)

– CZ legislation on Public Administration Inf. Systems (eStrategies required)


Methodology• eCitizenship for All

– on line questionnaire (developed 2003), English, printed ca 20 pages– general part– detail parts: eDemocracy, eLearning, eSecuruty, Re-engineering– shared knowldge base

• LORIS questionnaire– Declaration (co-operation) + eStrategy and IT Profile– Document, structured information, table, general part, ca 4 pages

Categories of information• ID and contact

• Basic profile of the city

• Inf. society development (LORIS topics)

organisation, strategy, security, infrastructure, SW and data, eGov and services, co-operation and financing, specific projects


Procedure• Idea

– Stockholm, Deloitte, Prague, SMO CR, (summer 2004)

• Start– invitation letter by O.Vlasák (chairman SMO CR) and P.Bémd

(lord mayor, City of Prague), IX/2004

• Data collection – communication (politicians, CIOs), data collection – eCitizenstip – participation on EU project (support, English,

databese)– LORIS in Czech (documents from 1q 2004 used as well)– Deadlines I/2005

The Union of towns and municipalities of the Czech Rep.

14 cities from 20 participated !!!


Evaluation, outputs• Started with LORIS questionnaires

– co-operation with University of Economics (Dr. Václav Řepa)– checked with eCitizenship data

• Report– also background information on ICT and eGov in Czech Rep. – in Czech and also in English, ca 60 pages – draft report available – release V/2005 ?

• Dissemination – CZ, participants, other cities, government – EN, TeleCities, GCD, Partner associations – similar studies in other countries– discussion on ICT/eGov benchmarking and indicators

The Union of towns and municipalities of the Czech Rep.


Evaluation

Václav Řepa University of Economics (VŠE)


eGovernment Development Conception

Levels of communication with citizens

1. Information via web2. One-way interaction (web forms, targeted

information, „Life events“)3. Two-way interaction, (e-mail, actualities,

communication with local representatives)4. transaction, (requires technical conditions

for authentication and information security)

Survey shows that:• all statutory towns offer eGovernment services on level one and level two • almost 27% statutory towns offer two-way interaction

Exists

Does not exist

38%In the Information

Strategy; 38%

In various

documents before

integration; 15%

Occasional, non-

systematic; 8%

eGovernment Development Conception


Civil Society Development

Spread of particular activities strongly depends on their technical and organisational difficulty and experience. in the future we suppose larger spread of currently marginal activities.

Civil Society Supporting Activities

60%

50% 50%

30%

100%

0%

20%

40%

60%

80%

100%

120%

Publication of development

strategy, decision acts,

budget, etc. on the Web

E-mail communication

with local representatives

Web discussions

Public inquiries

Video and audio broadcasts from representation

meetings


Lessons Learned

91%

82%

82%

82%

73%

73%

9%

9%

0% 20% 40% 60% 80% 100%

Strategic planning and cooperation

Permanent learning and education

Priorities defined and supported by top management

Professional project management (including resource management)

Sufficient financing of the IS development

Advertising of new services

Implementation of the IS based on high-quality analysis (including users)

Development decisions based on results of public inquiries

IS Development Critical Success Factors


Plans and priorities in the near future

100%

47%

47%

47%

40%

40%

40%

33%

20%

20%

0% 20% 40% 60% 80% 100% 120%

Deep integration of the IS based on modern technology (3-layer architecture, etc.)

Security management

Implementation of the project management methodology, resource management and information sharing

Innovation of the authority with use of ICT based on defined strategy

eGovernment implementation

Infrastructure development (metropolitan network, e-services, etc.)

Collaboration of municipal authorities and other organizations in town

Collaboration with other towns, benchmarking, etc.

Reengineering of applications (implementation of the e-signature, technology innovation, etc.

Local and marginal changes of the IS


Jaroslav Šolc [email protected], tel. +420 236002682

Prague City Hall, IT Department

Václav Řepa

[email protected]

University of Economics Prague (VŠE)

Thank you for attention

Questions?

eCitizenship for All / LORIS Project for Czech Cities National benchmarking study

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