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Section 8

Cabin Crew Grooming & Uniform Regulations

Issued August 2007

* Released August 2007 Qatar Airways Standards and Procedures Office

Cabin CrewGrooming & Uniform

Regulations(interim issue)

Section 8


Issued August 2007


Image

5 Star Airline Cabin Crew

AppearanceImpeccable and Professional

Uniform

Represents the State of Qatar and the Airline

Section 8


Issued August 2007


Body

Weight proportionate to height

Personal Hygiene

Fit and Healthy

Section 8


Issued August 2007


Fit & Healthy Body

Eat a balanced diet

Exercise regularly

Drink lots of water

Have sufficient rest

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Issued August 2007


Personal HygieneTake a shower before a flight

Wash/shampoo hair regularly

Use antiperspirant/ deodorants

Brush & floss teeth regularly

Use mouthwash or breath mints after every meal

Use fresh & clean underwear

Use light fragrance

Section 8


Issued August 2007


Face

Clear, clean and oil-free facial skin

Appropriate make-up

Well groomed hair

Standard accessories

Make Up

Foundation

Mascara

Lipstick

Blusher

Section 8


Issued August 2007


NailsNails must be cut all to the same length and polished.

Manicure must be done 2x a month.

Nail PolishClearRoseburgundy PinkFrench manicure

Colours NOT Allowed:Metallic silver or gold,White Matt Fluorescent colorsSparkly/frostedOrangeMauve/purple

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Issued August 2007


LIPSTICK

Tones:Burgundy

Rose

Pink

Use Pearly/Satin-type of lipstick Lip liner must be the same color as lipstick

DO NOT USE:Nude, Clear lip gloss,

Very pale lipstick,

Orange color, Metallic sliver,

Lilac and mauve

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Issued August 2007


Eye ShadowUse colors to match skin tone & complements the uniform

Eye LinerLiners should be brown, charcoal, or grey

Do not use blue or green eyeliners

BlusherPeachWarm PinkRose

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Issued August 2007


Eye Shadow:

Allowed:Burgundy

Taupe

Brown

Pastel pink

Rose Pink

For CSD/CS-Blue/grey/green are allowed in addition to the above list.

Not Allowed:Frosted white

Glitters

Green

Grey

Blue

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Issued August 2007


Hair

Dandruff-free

Non-oily

Appropriate length

Styled or combed away from the face

Natural Colors

NO HIGHLIGHTS/LOWLIGHTS

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Issued August 2007


Hair Length and Style

Should be away from the face

Neatly styled

Length must not be shorter than the top of the collar or not longer than the bottom of the collar to be worn loose

Hair that is longer than the bottom of the collar must be tied in a ponytail

Pony tail must not be longer than 6 inches

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Issued August 2007


Hair Colors

Hair color used must be as near to the NATURAL hair color as possible.

Black, Brown, Auburn, Ash blonde

Flaxen Blonde, Blonde, Golden Brown

NATURAL Blonde

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Issued August 2007


Hairstyles NOT permitted

Very shortClose cut crop stylesUnruly curly hairExtra long fringesOverly gelled/oily hairPonytails from the side of the headShort hair ( straight or curly) which have not been properly styled

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Issued August 2007


Hair Ornaments

Covered Elastic Bands

Plain, undecorated combs, slides, clips & hairnets

Hair ornaments allowedMaximum of three Must be the same as NATURAL hair

color

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Issued August 2007


Scrunchie

Company issue only

Always worn with pony tail or bun

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Issued August 2007


Only one must be worn in the lower earlobe

Only plain yellow gold, or white pearls are allowed

Only round stud shape allowed

Plain design

Must not exceed 1cm in diameter or not larger than the earlobe

Female Cabin Crew with pierced ears are required to wear earrings

Exempted from wearing earrings:

Those who never had their ears pierced.

Those who have a medical certificate stating they are not able to wear earrings due to medical reasons.

Earrings

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Issued August 2007


Face

Clear complexion

Clean shaven

Oil-free facial skin

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Issued August 2007


Hair

Must be well-styled , neat, tidy, and combed away from the face.

Length should NOT exceed the top of shirt collar.

Use minimal amount of styling gel/cream.

Males with natural graying hair are not required to color their hair .

If using hair color, it must be natural and must be maintained

Section 8


Issued August 2007


Facial Hair

MoustachesTrimmed above the top lip, with the rest of the face clean shaven

Side burnsTrimmed, no longer than mid ear

Beards NOT ALLOWED

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Issued August 2007


Hair Styles NOT Permitted

Spiky,

Overly-gelled, oily, wet-look hair,

Close shaven and

Crew cut

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Issued August 2007


Watches

Moderate size, plain design (no diamonds or colored stones)

Straps must be in black, brown, silver or gold

Dial must be white, black, silver, or gold

White straps or gimmicky watches are not permitted

.

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Issued August 2007


RINGS

Plain single band ring of not more than cm /5 mm. in width

Gold or silver

Only two rings are allowed - one on each hand

Should not be worn on the thumb or indexfinger

.

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Issued August 2007


RINGS NOT PERMITTED

Rings with stones, diamonds,

Puzzle rings

Chunky or colored enamel rings

.

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Issued August 2007


Neck Chains & Braceletsare not allowed

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Issued August 2007


SUNGLASSESMust be plain in style

Frames must be in neutral colors such as black, brown, silver or gold

Must not be worn inside the aircraft or airport terminal building

Must not be worn on top of the head

Must not be attached to a neck chain or cord or hooked to the uniform

.

Section 8


Issued August 2007


SPECIAL PERMISSION

Shoes/Cabin ShoesDoctors prescription must be submitted to Grooming Officer to be permitted to use alternate shoes

Wedding ring May be worn in addition to the other two rings allowed. This ring may have a moderate sized stone.Letter to be obtained from Grooming OfficerMax. of three rings

Optical glasses/ lensesLetter from Grooming Officer must be obtained and carried at all times Optical glasses must be in gold, silver , black or brown frameFull, Half frame or rimless.

Contact LensesCLEAR Contact lenses only.No colored lenses

Section 8


Issued August 2007


Female Cabin Crew Uniform Standards & Regulations

Section 8


Issued August 2007


Uniform Issue

Hat

Jacket

Uniform Shirt / Blouse

Dining Jacket

Trousers

Skirt

Shoes

Section 8


Issued August 2007


Uniform Hat

Must be worn slightly center forward (1 finger horizontally above the brow)

No hair should be visible on the forehead.

Oryx badge displayed upright on the left hand side.

Note: Crew are advised to store hats properly to prevent damage.

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Issued August 2007


Uniform Hat

Worn whenever in view of the public

Remove hat:

After aircraft door/s closed

During pre-flight briefing

Inside classroom during training

Summer pre-flight preparation

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Issued August 2007


Uniform Jacket

To be worn with all buttons fastened.

Dry Clean only

Summer ScheduleJackets are NOT to be worn from the last Sunday of March to the last Saturday of October.

Winter Schedule:Jackets to be worn from the last Sunday of October to the last Saturday of March

Note: Crew are advised to hang their jackets to prevent any creasing and damage.

Section 8


Issued August 2007


Uniform Jacket

Summer ScheduleDuring the summer season, when operating to stations/destinations:Europe,USA, South Africa (JNB/CPT), Kenya (NBO) South Korea (ICN), North Asia (Japan, China, Russia), the jacket will be carried in Doha and worn only if the Flight Commander decides to do so.

IRAN: (IKA & MHD)Jacket must be carried at all times but worn only when required to disembark from the aircraft

Hejab issued by Irans Ground Staff must be worn when female Cabin Crew have to leave the aircraft.

* Released August 2008

Section 8


Issued August 2007


Uniform Blouse

Dry-cleaned or washed regularly

Worn with all buttons fully fastened

Name badge on the LHS

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Issued August 2007


Camisole Worn in addition to other standard undergarments

Must be worn when using the new uniform blouse

Plain , skin tone shades only (natural beige or tan)

UndergarmentsMust be worn at all times when in uniform

Plain , skin tone shades only (natural beige or tan)

Section 8


Issued August 2007


Uniform Scarf (for CSD/CS only)

Dry clean only

Must be worn at all times with or without the jacket

To be taken off prior to wearing the dining jacket

To be re-worn when the dining jacket is removed prior to landing.

Section 8


Issued August 2007


Name Badge

Should be worn on jacket, blouse, and dining jacket LHS.

Replace immediately, when lost or damaged.Order from the Uniforms Office.Cost deducted from Cabin Crew salary

Section 8


Issued August 2007


Dining Jacket

Worn with all buttons fastened

Name badge on LHS

Always worn with cabin shoes after Seatbelt sign is turned OFF

Removed when Seatbelt sign is turned ON for landing

Worn on ground when meal services done due to extended flight delay

Section 8


Issued August 2007


Uniform Skirt

Dry-clean only

Loose enough to be comfortable

2 inches below the knee in length

Always worn with uniform belt and buckle

Section 8


Issued August 2007


Shoes

Only company issued shoes must be worn whenever in uniformMust be polished Must be in good condition

Hosiery (Stockings/ Tights)Must be plain, matt in skin tone (neutral, beige or tan)

Constantly check for holes and ladders

Must be worn when in uniform

If stockings are worn, garter belt must not be visible through the skirt

Knee-highs are permitted when using trousers.

Ankle length socks are not permitted with trousers

Always carry a spare pair of hosiery

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Issued August 2007


Cabin Shoes

Company issue only

Must be well polished and in good condition

Always worn with dining jacket when seat belt sign is switched off

Change to ground shoes when seatbelt sign is turned on for landing

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Issued August 2007


Handbag

Used only when in uniform

Must be carried by the handle and not to be worn over the shoulder.

Must be free from stickers and hanging key chains

Must be in good condition

Must not be overfilled

Section 8


Issued August 2007


Male Cabin Crew Uniform Standards & Regulations

Section 8


Issued August 2007


Uniform Jacket

Dry-clean only

Worn with upper button fastened and lower button left unfastened

Name badgeLHS

Summer ScheduleJackets are NOT to be worn from the last Sunday of March to the last Saturday of October.

Winter Schedule:Jackets to be worn from the last Sunday of October to the last Saturday of March.

Section 8


Issued August 2007


Uniform Jacket

Summer ScheduleDuring the summer season, when operating to stations/destinations:Europe, USA, South Africa (JNB/CPT), Kenya (NBO) South Korea (ICN), North Asia (Japan, China, Russia), the jacket will be carried in Doha and worn only if the Flight Commander decides to do so.

IRAN: (IKA & MHD)Jacket must be carried at all times but worn only when required to disembark from the aircraft

* Released August 2008

Section 8


Issued August 2007


Uniform Shirt

Dry-cleaned or washed regularly

Worn with all buttons fastened

Worn with the uniform tie and epaulettes

Name badge attached LHS

Neatly tucked into trousers

Section 8


Issued August 2007


Undergarment

Plain white cotton

Round neck

Short-sleeved

Worn at all times when in uniform

Section 8


Issued August 2007


Necktie

Company issued tie must be worn with the shirt at all times

Must be in a neat Windsor knot

Must only be up to the waist belt of the trousers

Section 8


Issued August 2007


Dining Jacket

Worn with ALL buttons fastened

Name badge on LHS

Worn after Seatbelt sign is turned OFF for service duties.

Removed when Seatbelt sign is switched ON for landing

Must be worn on ground for meal service due to extended delay

Section 8


Issued August 2007


Name Badge

Should be worn on jacket, shirt, and dining jacket LHS.

Replace immediately, when lost or damaged.

Order from the Uniforms Office.

Cost deducted from Cabin Crew salary

Section 8


Issued August 2007


Epaulettes

Correctly and neatly displayed on the shirt with the ORYX facing inwards

Section 8


Issued August 2007


Uniform Trousers

Well fit but loose enough to be comfortable

Length should be at mid-part of the back of the shoes

Back pocket empty and button fastened

Worn with uniform belt

Section 8


Issued August 2007


Socks

Plain blackNo patterns or logos of any kind or color

Shoes

Only company issued shoes must be worn when in uniform

Must be polished (use wax polish ONLY)


Section 8


Issued August 2007


Strolley / Garment bag

Company issue only


No stickers, or chains

With QR Crew luggage tag

Only ONE piece allowed in the cabin

When the Garment bag is used, it must be carried by

the handle and not to be worn over the shoulder.

Section 8


Issued August 2007


Contents of Strolley Bag

Required service manuals

Spare uniform blouse/ shirt.

Spare Undergarments

Toiletries ( includes shaving kit for Males)Cosmetics ( for females)

Civilian clothes ( Smart Casual or Business Attire)

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Issued August 2007


Uniform Suitcase

Company issue only

Must be clean & clear of stickers

Must have a QR Crew Luggage tag


Only ONE piece allowed to be checked-in.

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Issued August 2007


Company Policies

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Issued August 2007


Long Transit Time Jackets and Hat

On flights with long transit time and Cabin Crew are allowed to use the Airport Lounge;

Cabin Crew are allowed to remove jackets and their hats while resting inside the Airport Lounge.

Note: Proper decorum must be observed at all times and use of mobile phones is strictly prohibited.

DOH/Outstations:Changing into civilian clothes at the Technical Building or at any airport is strictly prohibited.

Section 8


Issued August 2007


When in UNIFORM

Shopping is restricted to hotel and airport shops.

Eating or drinking in public is not permitted except in coffee shop or restaurant of Crew Layover hotel or airport.

During flight- eating & drinking must be done in the galley area only.

Entering a bar is prohibited.

Alcohol must not be consumed.

Chewing gum is prohibited.

SMOKING is prohibited.

USE of mobile phones or any entertainment gadgets are not permitted

Section 8


Issued August 2007


When NOT in UNIFORM

Off DutyUniform must NOT be worn after duty and in layover stations

Changing into civilian clothes at Technical Bldg or at any airport is strictly prohibited.

Visiting QR PremisesCabin Crew must use Business or very smart casual attire

Section 8


Issued August 2007


Deadheading Cabin Crew

Report in complete QR Cabin Crew Uniform;

After take-off and once fasten seatbelt sign is switched off-change into civilian clothes.

At top of descent- when seat belt sign is switched on for landing-change into uniform.

Crew Rest Attire

The standard clothing for all Cabin Crew during rest period using crew rest beds is governed by modesty, comfort, neatness and is as follows:

Full sleeve shirt/polo shirt Full length pajama/ track pants See- through sleeping clothes are not permitted All clothing must be in decent condition (i.e no holes, not

faded etc.)

Note: Female Crew clothing should have a modest neckline and must cover the midriff and back.

Section 8


Issued August 2007


Offloading-

Crew may be offloaded for:Skin allergy on face, hands and lower arm

Severe acne

Severe shaving rash (males)

Cold sores around the mouth

Severe styes

Skin swelling caused by bites, sting or allergy to jewellery

Black eye or facial injury

Burns or scarring

Wearing of bandages

Tattoos / henna designs

Weight gain/loss inability to fit into the uniform and inability to lose weight after monitoring period.

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Issued August 2007


ATTIRE NOT ALLOWEDDeadheading, Traveling during Leave and Days Off and Visiting QR premises

JEANS of any kind/color

Shorts

Short skirts

Low cut tops and blouses (females)

Off-shoulder tops/ dresses or outfits that show the midriff

Thin strapped, spaghetti strap tops/dresses

See through or otherwise revealing clothing

Tight trousers / cargo pants / track suit

Tight skirts

Leggings

Baseball caps

Trainers/ Rubber Shoes

Vests/tank tops, camisoles and sleeveless tops

T-shirts/ athletic wear

Ammended November 2007

Section 8


Issued August 2007


New & Old UniformNew uniform items must not be used with old uniform items

Old uniform items must be returned to the Uniforms Office.

Alterations

Alterations must be authorized by the Uniforms Office in coordination with the Grooming Officers.

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