EC & CC Through Citizen Service Centres

‘Mee Seva’

Vijay Kumar, IASCommissioner and Inspector GeneralDepartment of Registration & StampsGovernment of Andhra Pradesh

Need for change in system

As-is process –

Citizen used to approach Government offices for delivery of services

Government records lying in paper form need physical verification

Multiple visits may be required incurring additional cost

Lack of transparency and monitoring.

May lead to undesirable practices, touts, agents etc.

2

Process change Options available

1. Continue existing system with necessary checks and measures

2. Improving system with partial use of IT – Collect at kiosk, send electronically to authorized official, who in turn sends by post.

3. State of the Art system – digitally signed records, delivery through kiosk, online monitoring, online verification

3

Solution - Mee Seva

What is Mee Seva?

• Mee Seva, literally means, ‘At your service’ • A single-entry portal for the entire range of services • Seamless & Paperless to the extent possible• Central pooling of all records, digitally signing, storing

them in the database and rendering them using a web-service

• All the documents rendered are electronically verifiable

• Privacy and security of the system• Multiple delivery channels – CSCs

Salient features of Mee Seva

Service Categorization - Category – A & Category – B Services

ESD Rules

Web Based Land Records Management System

Digitally signed certificates

Secured Stationery

Seamless transfer of transaction charges

Real time Monitoring of transactions

SMS alerts to citizen

SECR – Certificate Verification

Salient features Continued

Mee Seva Payment Gateway

Discussion forums, Suggestion Forums, PMU –Help desk

1100 call center – Toll free

MRTS – Mee Seva Request Tracking System

2300 officers and 5000 Kiosks are using Digital Signatures

6

Category AThese are the services that can be given across the counter from the e-Seva or the Kiosk operator. Ex. CCEssential prerequisites

Availability of Digital Database Cleanliness of the Database Dynamism of the Database

No Supporting Documents required to be given at the Kiosk.Category BNo electronic database available/Not signed. Paper records may be available

Need to scan, archive and digitally sign. Require a field inspection/ discreet or detailed enquiry to confirm and corroborate the available information.  

B1 – Can be moved to Cat –A from second and subsequent requests B2- Can’t be moved as field verification and back end process is required every time. – Ex. EC.

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Categorization of Services

Solution Architecture

SCASERVE

R

eSevaService Provid

er

INTERNET

State Data Centre (SDC)

APSWAN CLOUD

APONLINE SERVER

APONLINE KIOSK

APONLINE KIOSK

ONLINE USER SCA

SERVER

CSC CSC

eSevaService Provid

ereSeva Centre

eSeva Centre

APSWAN CLOUD

SROOffice

Tahsildar Office

Collectorate

SW Maintenance

TeamSECR

To citizen through Courier

SI.No.

Category

Type of ServiceKiosks+SC

AStationery Infra

Department

Total user charges with Service Tax

Remarks

1 ACertified copies

delivered at kiosk

13.75 1.25 3 7 25

For Printing of more than 1 page / copy an amount of Rs. 2/- per page will be charged. 2 B

Application data entry + Scanning the Docs + Certificate delivery manual / post

21.75 1.25 5 7 35

Note: Additional charge shall be charged for delivery of certified copies to the citizen at door step through India Post.

Sustainability - Sharing pattern of User charges

Charges in Rs.

Registration Services Offered through Mee Seva

EXISTING SERVICES THROUGH MEE SEVASI. No. Service Name

1 Certified Copies of Registration

2Encumbrance Certificate

UPCOMING SERVICES THROUGH MEE SEVA

1 Pre-Registration/ Slot Booking

2 Society Registration

3 Firm Registrations

District wise Launching of Registration Dept. Services through Meeseva

Sl. No Name of the District Date of Launching

1 Chittoor 04.11.2011

2 Ranga Reddy 28.04.2012

3 Krishna 02.05.2012

4 Nalgonda 03.05.2012

5 Medak 04.05.2012

6 Mahaboobnagar 17.05.2012 

7 Nellore  09.06.2012

8 Hyderabad  15.06.2012

9 Kadapa  05.07.2012

10 Karimnagar  26.07.2012

11 Khammam 10.08.2012

12 Vizianagaram  31.08.2012

WORK FLOW OF SERVICE DELIVERY THROUGH MEESEVA

Citizen comes to Citizen Service Center for submission of Application for Encumbrance Certificates and Certified Copies.

Applicant purchases & fills up a Physical Application Form, cost of which is Re.1/-.

The Operator enters the details in the Online Application Software and issues a receipt to the applicant.

The Sub Registrar logs into Online Portal with his User Id/Password/Digital Certificate and downloads the application and carries out verification.

In the back-end, the input request will be processed and will be submitted to the search engine.

Rejection of invalid input. Search result will be displayed on the dash board for selecting

and approval of relevant entries. Report will be generated. Forwards the resulting set of records to AP Online Server by

digitally signing. Kiosk take the printouts and deliver the certificates to the

applicant’s address through courier and update the delivery details in the online portal.

District wise Performance- Registration Department

Graphical representation of the District wise transaction of registration services

Impact AnalysisIPE Report Findings

Satisfaction – 63% + 35%

Extra payment NOT made – 93%

The Hindu Dated 6th November 2012

"Be the change that you wish to see in the world.”… Mahatma Gandhi

Thank You.