E-Banking and E-Commerce-B.V.Raghunandan

Sri Rama First Grade College, KalladkaAugust 19, 2014

Definition of E-Banking

• It is the automated delivery of traditional and new banking products and services directly to customers through electronic communication channels

E-Banking Devices

• Personal Computers

• Automated Teller Machines

• Cellular and Smart Phones

• Personal Digital Assistants

Benefits of E-Banking

• Anywhere Banking• Anytime Banking• Cheaper Transfer of

Funds• Faster Clearance of

Cheques• Payment of Utility Bills• Internet Banking• Mobile Banking

Internet Banking1. View Account Details/Balance2. Download Account Statement3. Request for Stop Cheque

Payment4. Request for Cheque book5. Create Fixed DepositView 6. Credit Card Details7. Pay Credit Card Bills8. Redeem Debit Card loyalty

points9. View Demat Account Details10. View your Portfolio Summary

11. Apply for IPO Online12. View your Loan A/C Details13. Edit Personal Profile Details14. Register for e-statement15. Register for SMS Banking 16. Transfer Fund to Own Axis

Bank Account17. Transfer Fund to Other Axis

Bank Accounts18. Transfer Fund to Other Bank

Account19. Transfer Fund to Visa Credit

Card20. Request for Demand Draft

Mobile Banking

• Banking services provided through mobile sets like cellular phones, tablets or phones operating on WAP with GPRS connection

• Initially, it was confined to sending SMS to the phones like transactions alert, account balance, a few recent transactions etc.

• Later, the efforts of Apple I-Phones and others, by downloading the apps, the customer can get many services, which were available under Internet banking only

Services Available Under Mobile Banking

1. Funds transfer (within and outside the bank)2. Immediate Payment Services3. Enquiry services (Balance enquiry/ Mini statement)4. Demat Account Services5. Cheque book request6. Payment(Utility bills, credit cards, Insurance premium),

Donations, Subscriptions7. Top up / Recharge (Mobile /DTH)8. M Commerce (Merchant payments, SBI life insurance

premium)

Drawbacks of E-Banking

• Training the Human Resource• Amounts spent on System Installation• Expensive Maintenance, Updating and Installing Security Platforms• Fear of Technology• Networking causes hanging of total system• Lack of control on services outsourced• Fear of Security

Safety Measures

• Keeping the Pass Word Confidential

• Changing the Pass Word Periodically

• Accessing the statement of accounts frequently

• Avoiding the usage of credit card or using credit cards with low limit of credit

E-Commerce• Trading in products or services

using computer networks, such as the Internet

• Requires Technological Support Services like mobile commerce, electronic fund transfer, supply chain management, internet marketing, online transaction processing, electronic data interchange, inventory management system and data collection system

Models of E-Commerce

• Business to Business• Business to Consumers

Business to Business Model• Business to Business: It involves supply of goods and

services to producers, distributers and other institutions. It contains:

1. Collection and Use of market related data using web-contacts and social media

2. Using Electronic Data Interchange (EDI) for sharing information by business with other business house

3. Establishing portals on the Internet for buying and selling of goods and services by industry and business

4. Providing secure business transactions

Business to Consumers Model• Business to Consumers Model: It involves sale or buying by a

business to or from consumers:1. E-tail or E-Retail: Creating websites to contain photos,

features, price and other conditions like Rediff.Shopping.com, Naaptol, Hanuman Chalis, Flipkart

2. Providing Information, directory service, real estate information like Just Dial.com

3. Marriage match-making like Shaadi.com4. Providing Job Information like Naukri.com5. Sale of Railway tickets, air tickets and bus tickets like IRCTC,

KSRTC.6. Auction Sites for Sale and Buying like OLX.in, Quickr.com,

Amazon.com

Problems of E-Commerce• Level if Illiteracy• Lack of an Opportunity to Inspect the Product

personally• Need to have a credit card or debit card• In case of cash on delivery, all the places are not

covered• Difficulty of lodging a complaint personally

Prospects of E-Commerce

• Adding consumers very quickly like Flipkart.com

• Creation of corporate value within a short span of time

• Usage of branded mobile sets and other electronic device and fast changing technology

• Increasing number of technical personnel and reading public

• Growing size of techno-savvy young population

THANK YOU