EastNets SafeWatch Training Program · Their experience will enable them to ... • Customer case...

EastNets SafeWatch Training Program A Breakthrough in the EastNets approach to comprehensive compliance

In today’s ever evolving regulatory landscape, financial

institutions must focus scarce resources on the strategies

most likely to accomplish regulatory and internal compliancy.

EastNets produced an entirely new version of all modules of

the en.SafeWatch compliance suite. This suite once installed,

parameterized and used in an optimal fashion will enable your

organization to meet the challenges of regulatory compliancy

and enhance your knowledge of operational risk.

Key to this comprehensive approach is a team of qualified and

certified training consultants providing a wide range of courses

addressing how to best use the products, how to fine tune them

and how to derive most benefits from the new state-of-the-art

compliance platform.

The EastNets Academy Training Program uses a fully blended

method. This blended method includes several angles to reach

the objectives set out above. Multiple vehicles are used to

disseminate the training and knowledge in a step-by-step and

on-going basis. This constitutes a sizeable evolution over one-

shot training since it integrates distance learning, e-learning,

face-to- face training meetings, user seminars, workshops and

an entire evaluation process.

Compliance officers, more and more, need the flexibility to

choose what exactly it is they need to learn, when can they

attend the training and do they want to attend the training at

a distance with their colleagues, or meet other users of the

EastNets compliance suite. These requirements and ever

increasing demands for better knowledge on behalf of the

en.SafeWatch user community were the main drivers behind the

multi-faceted approach described above.

This modular approach recognizes that one size does not fit

all and different components or modules can be “blended”

together to create a personalized educational package for

you and your organization. Not only can the program be “a

la carte” in terms of content but it can be delivered through

multiple channels as well as be organized over time in a step

by step, progressive, piece meal approach. Flexibility is key

in the delivery of the courses. Modularity is essential for the

assimilation of the knowledge. Content is vital in enabling your

organization to reach new levels of competency.

Many factors can influence the needs of your financial institution

including new compliance officers, new regulations, fine tuning

of current tools, new business processes, implementation of

new sites, of a new version, and additional reporting constraints.

All courses are delivered by EastNets accredited consultants,

who have excellent knowledge of both the solutions and the

industry. Their experience will enable them to offer practical

advice and guidance as well as facilitate valuable discussion and

answer your questions.

EastNets Training Sessions

One of the greatest challenges of training is to have all attendees on the same page which is best resolved by increasing the modularity of the courses proposed and offering a wide panel of topics from the functional to the technical, from the basics to the advanced.

The eight following types of training have been organized to cover all levels and interests of the people within your organization:

• Basic End-User Training

• Advanced User Training

• Front Line/Branch Staff Training

• Advanced Reporting and Management

Information Training

• Fine Tuning and Management Information Training

• Technical User Training

• Support and Maintenance Training

• Database Management and Data Protection Training

SESSIONS

Course Outline:

• A brief introduction of the en.SafeWatch Application Framework.

• The Investigation Concept.• Monitoring tools and Process Steps.• Customer and Account Information.• Basic Reporting Techniques.• User Configuration and Settings.

Course Objectives:

• Understand the key terms and underpinning concepts of en.SafeWatch.

• Learn the main methods and techniques to monitor and filter transactions.

• Discover the various technologies that support en.SafeWatch.

Target Audience/Who Should Attend:

• Those who are new to en.SafeWatch or only have had limited exposure.

• Those who want to learn about the scope and breadth of en.SafeWatch.

• Those who are Compliance Officers, Compliance Analysts, AML Investigators, Risk Officers and auditors, Project Managers.

Unique Value of Course:

• Upon completion of this course, you will be able to immediately employ the knowledge you have obtained; knowing how to use the en.SafeWatch solutions, how to handle alerts, and how to investigate and manage cases.

• Understand how to monitor and filter transactions and basic reporting capabilities.

• Understand the methodological and technological frameworks as well as the concepts behind the en.SafeWatch suite.

EastNets en.SafeWatch Training Program

ENA_PT201P/T: An Introduction to en.SafeWatch Profiling and en.SafeWatch Filtering, User Training for Beginners

Duration: 2 days for en.SafeWatch Profiling, 2 days for en.SafeWatch Filtering

Get up to speed on the usage and operation of en.SafeWatch Profiling or Filtering in two days. Our User Training provides you the means for successfully using the en.SafeWatch solutions for your everyday operations. The program focuses on the essence of the daily work of a compliance officer, namely how to manage and investigate detections generated by the software and how to report suspicious activity. The training includes hands-on exercises with realistic cases and alerts.

Course Outline:

• Detection Manager for advanced users.• Integration with en.SafeWatch Filtering.• Learn how to use the Scenario Manager and Risk Score

Schema Manager to fine-tune your alert results.• Understanding the basics of maintaining static data tables

in en.SafeWatch Profiling.• The concept of Event Manager, how to translate

messages in the Event log.• How to use the Peer Group Manager for your

investigation process.• Advanced Configuration and Settings (Settings Editor).

Course Objectives:

• Understand the key terms and concepts in en.SafeWatch.• Learn the major methodologies and techniques to

monitor and filter transactions.• Discover the various technologies that support

en.SafeWatch.


• Those who have completed the course “ENA_PT201P: An Introduction to en.SafeWatch Profiling”.

• Those who want to learn more on how to leverage all features and technique inside en.SafeWatch Profiling.

• Those who want to specialize in transaction monitoring and are responsible to provide support to other users.

• Those who are Compliance Officers, Compliance Analysts, AML Investigators, Risk Officers, Project Managers.


• Get the most out of the en.SafeWatch Profiling solution• Be prepared to support other users using en.SafeWatch

Profiling• Increase efficiency by implementing basic fine tune

algorithms

ENA_PT202: Beyond the Basics of en.SafeWatch Profiling, Advanced User Training for Senior Compliance Analysts and AML Investigators

Duration: 2 days (en.SafeWatch Profiling)

The advanced user training course on en.SafeWatch Profiling will give you a complete and in depth training about the EastNets transaction monitoring and risk scoring solution. In this training we will address the ins and outs of features which are not necessarily required in the day-to-day monitoring of customer behavior. The purpose of this course is to take you beyond the basics and teach you all the tricks of the trade. The course should give you insights on the tool that will permit you to use it in new ways that will benefit your organization. The level of knowledge acquired in the advanced user training should permit you both to assist your colleagues and set up new rules and workflows in the tool. Upon completion of this training you will become a certified champion of our solution.

Course Outline:

• The Concept of en.SafeWatch Profiling• Basic Understanding of Detection Manager• Process of detection handling and workflow• How to investigate an alert, tricks and tips• Exploring the Customer and Account Card details

Course Objectives:

• Understand the key terms and concepts in en.SafeWatch

• Learn how to manage and process incoming alerts from

en.SafeWatch Profiling• Discover how to investigate alerts using the Customer

and Account Card features


• Those who are new to en.SafeWatch or have only had a

limited exposure

• Those who are branch and staff associates responsible

for alert handling, such as account managers, private

bankers, tellers


• Understand the concept alerts generation and how to

provide feedback to Compliance• Accelerate the alert handling process• Quickly identity false positives and red flags

ENA_PT203: Alert Handling for Front-Line Staff and Branch Representatives

Duration: 1 day (en.SafeWatch Profiling)

The front-line training course is specifically designed for those who are responsible for handling alerts on behalf of their branch or

business. In this training we aim at those who need a practical understanding about money laundering detection and how you can

efficiently manage incoming alerts and to avoid future backlogs.

Course Outline:

• Concepts of Report Manager• How to configure and create new regulatory reports• Building your own management Information reports• Setup reporting workflows• How to add pie charts and other graphics to your

management reports

Course Objectives:

• Understand the power of reporting capabilities in en.SafeWatch Profiling

• Learn how to manage, modify and create new reports • Discover how reports can help you to reduce workload

and identify trends and keep you compliant with regulatory changes


• Those who have completed the course “ENA_PT201P: An Introduction to en.SafeWatch Profiling”

• Those who have reporting responsibility to senior management

• Those who are Senior Compliance Officers, Risk Managers, Senior AML Investigators, and Auditors


• Presents quality management information on customer and transaction data

• Comply with FIU reports requirements and future updates

• Develop custom reports to identify trends and developments in money laundering risks.

ENA_PT205: Advanced Regulatory and Management Reporting training for Senior Compliance Analysts and AML Investigators


Management information is essential to get the maximum out of your monitoring and filtering solutions. It will give you important information about the quality of your data and the workload of your investigators. With this training we will teach you to create your own customized management reporting and how to update and maintain your FIU reporting to comply with your local regulator.

Course Outline:

• Reducing false positives and work flow management• Use tools to develop and fine tune scenarios• Review customer settings and scenario configuration• Customer case studies

Course Objectives:

• Understand the concept of scenarios and risk score matrix

• Define a strategy on to setup new scenarios with low false positives ratios

• Learn how to benchmark your scenarios with peer scenarios

• Discover tricks and tips on how to best reduce the number of false positives


• Those who have completed the course “ENA_PT201P: An Introduction to en.SafeWatch Profiling” and “ENA_PT202: “Advanced User Training”

• Those who are responsible for the daily operations of transaction monitoring

• Those who are Senior Compliance Officers, Senior AML Investigators and Project Managers


• Reducing workload and operational costs of alert handling

• Develop best practices in fine-tuning scenarios and risk score matrices

• Leverage tools and techniques to improve the quality of data and workflow.

ENA_PT206: Fine Tuning and Information Optimization training for Business Analysts and AML Consultants


This training is aimed at optimizing the Profiling and Anti-Fraud solutions to reduce the number of false positive alerts and to

increase the operational performance of the monitoring tools. In this training our specialist will guide delegates on how to tune data

and scenarios and discuss best practices in monitoring strategies and fine-tuning experience through case study simulations. During

this training our expert will use the customer data and scenario sets to provide hands-on tips and tricks on how to optimize the

monitoring and reporting capabilities of the EastNets implementation.

Technical Lab Training Program

This training program is aimed at back office specialists who need to understand and customize the underlying configuration of the EastNets compliance products, and the interface points between EastNets and your back office systems.

These training sessions will focus on configuration and installation of en.SafeWatch products and will teach you how to provide technical support of daily operations and new releases.

Technical Course Prerequisites

All delegates must be able to demonstrate at least five years of general IT experience and have at least two years experience in an IT implementation and support environment. All delegates must have basic knowledge of:

• SWIFT: Alliance Gateway, Alliance Access software*

• OS: Windows, IBM AIX, SUN Solaris *

• Databases: Microsoft SQL Server, Oracle*

• Web Application Servers: Apache/Tomcat, IBM

WebSphere*.

*Required knowledge will depend on implementation specifications.

Course Outline:

• Introduction application framework and technology• Platform and storage requirements• Installation and updates process steps• Database Management and Data Layout• Process flows and import data• Setting-up users and zones

Course Objectives:

• Understand the technical concept the en.SafeWatch Framework

• Learn how to install and configure the en.SafeWatch software

• Basic understanding of the data import process and data layout structure


• Those who have completed the course “ENA_PT201P: An Introduction to en.SafeWatch Profiling”

• Those who are IT Professionals and IT project managers involved in the implementation of en.SafeWatch Profiling


• Be prepared to support the technology and infrastructure of en.SafeWatch framework

• Providing technical support during implementation of software and hardware

• Understanding of the integration between en.SafeWatch Profiling and back office infrastructure

ENA_TT101: Technical Introduction Training for IT Professionals

Duration: 2.5 days for en.SafeWatch Profiling and 2 days for en.SafeWatch Filtering

During this training you will learn how to install, configure and update the en.SafeWatch Profiling and Filtering solutions. During these two training days our certified expert will explain to you the technical requirements of our platform, will guide you through a full installation process, and provide tips and best practices on how to setup the configuration. This training is made up of two-day training courses, followed by a revision day.

Course Outline:

• Preform a technical analysis of support requests and incidents

• Fine-tuning technical processes and system performances

• Load balancing and clustering• Installation support for new release and update controls• Workflow and requirements 2nd line support

Course Objectives:

• Learn how to setup 1st line support for end-users• Understand what tools and techniques you can use for

technical analyses• How to capture relevant data for 2nd line support• Discover tricks and tips on how to solve issue related to

data loading and user account settings


• Those who have completed the course “ENA_PT201P: An Introduction to en.SafeWatch Profiling” and “ENA_TT101: “Technical User Training”

• Those who are responsible in the daily operations of transaction monitoring

• Those who are IT Professionals, Support managers, Project Managers


• Be prepared for troubleshooting and first line user support

• Provide efficient support to 2nd line support• Leverage tools and techniques to investigate and solve

support issues

ENA_TT102: Support and Maintenance Training for IT Professionals

Duration: 2.5 days (en.SafeWatch Profiling)

This training is aimed at those who have to provide technical day-to-day support of the EastNets solutions, and the connectivity to the back offices systems and databases. This training and qualification will assist in enabling the candidates to offer a significant and effective contribution in implementing IT support and maintenance within their own organization.

Course Outline:

• Preform a technical analysis of support requests and incidents

• Fine-tune technical processes and system performances• Load balancing and clustering• Installation support for new release and update controls• Workflow and requirements 2nd line support

Course Objectives:

• Introduction of en.SafeWatch Data Management environment

• Explore en.SafeWatch Profiling data model and data layout structure

• Understand the File layout and validation checks• Create and import data files


• Those who have completed the course “ENA_PT201P: An Introduction to en.SafeWatch Profiling” and “ENA_TT101: “Technical User Training”

• Those who are responsible in the daily operations of transaction monitoring

• Those who are IT Professionals, Database Managers, Project Managers

Unique Value of Course:• Be prepared to map new data sources to the

en.SafeWatch data engine• Expand your knowledge on data security and data

segregation (zones)• Learn best practices in data backup and recovery

ENA_TT103: Database Management and Layout Structures for Database Engineers and IT Professionals

Duration: 2.5 days (en.SafeWatch Profiling)

In this training you will learn to understand the architecture of the databases and how to import and validate data into EastNets Profiling database. We also provide best practices in how to setup different zones and tips and trick to diagnose event logs. The data recovery training part is aimed at providing complete information on how to recover lost data in a secure and efficient manner. In the training course delegates are trained on how to diagnose recovery needs and best practices in protecting the data to avoid any future loses.

Laurent Colombant is a senior trainer, business analyst and project manager with over 20 years of

experience in the banking and financial sector. He has spoken at ACAMS on a variety of topics ranging

from data privacy to cover messages and organized special interest sessions on AML at SIBOS. He has

an MBA in Finance from the University of Michigan.

During the last decade he has specialized in Anti-Money Laundering and Straight Thru Processing with

a focus attention given to SWIFT messages and their content. At EastNets Laurent has given numerous

trainings and presentations of en.SafeWatch as well as managed the implementation of the compliance

products in several large institutions.

Abdulmalik is a senior trainer, technical consultant & project manager in the financial applications and

AML fields and with more than 5 years of experience. He has a master’s degree in IT management

from Sunderland University, UK. He is also PMP and CISA certified, along with many SWIFT

certifications. Abdulmalik is also a SWIFT certified instructor and was certified to deliver 7 different

courses and has delivered many SWIFT courses & sessions in different countries.

During his experience with EastNets, Abdulmalik was responsible for delivering training courses

to partners and customers. As an implementations and support team leader, he is also leading the

support teams and ensuring services delivery to our customers.

Laurent Colombant

Abdulmalik M. Rifai

INSTRUCTOR BIOGRAPHIES

How to Get Started?

If you are interested in mastering a subject area or solution,

you can:

• Choose from the predefined training curricula that have

been designed to guide your learning

• Ask the EastNets Education and Training Team to

perform a Training Needs Analysis. Based on the gap

between the current skills and the tasks to perform, a

specific, tailored training plan will be developed.

Note: Our instructor-led training program will be extended in the

near future. Please contact us for more information such as pricing

plans, availability and conditions. Courses are based on maximum 8

delegates per classroom training.

About EastNets EastNets is a leading provider of global compliance and payment solutions and services with over 1,000 customers in 120 countries. Founded

in 1984, EastNets has over 25 years of experience serving financial institutions and corporates around the globe. EastNets provides anti-money

laundering, anti-fraud, reconciliation, payment and transaction management solutions, and SWIFT plug-ins to add value to SWIFT connectivity

for improved risk management, transparency and costs controls. Over 250 corporates and financial institutions rely on EastNets for outsourced

SWIFT connectivity and watchlist filtering through its fully-managed service bureau. In addition, EastNets delivers a full range of SAA payment

architecture consulting, implementation services, training and maintenance to help clients protect, manage and improve their SWIFT

environment.

[email protected]

www.eastnets.com

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