EAPA 2006 Annual World Conference SOS Consultants “Jamming with EAP” Nashville, Tennessee USA...
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Transcript of EAPA 2006 Annual World Conference SOS Consultants “Jamming with EAP” Nashville, Tennessee USA...
EAPA 2006 Annual World Conference SOS Consultants
“Jamming with EAP”Nashville, Tennessee USAOctober 6-8, 2006
Human Behavioral Risk Management SOS Consultants
Robert B. Johnson Ed.D., CEAPReidar Hansen LCSW, CEAP
EAPA – NashvilleOctober 7, 2006
SOS Consultants
The Abilene Paradox Jerry B. Harvey
The Abilene Paradox SOS Consultants
“Organizations frequently take actions in contradiction to what they really want to do and therefore defeat the very purposes they are trying to achieve”
The Abilene ParadoxSOS Consultants
“The inability to manage agreement is a major source of organization dysfunction”
Codependency SOS Consultants
“We lose the ability to confront, challenge, or intervene on each other – seduced by the temporary pleasure of agreement and meeting someone’s perceived needs”
Codependency SOS Consultants
• We Lose:• Ourselves• Our ability to risk• Our ability to challenge• Our opportunity for thinking “Out
of the box”• The possibility of a useful
paradigm shift
SOS Consultants
OrganizationalCodependency
Historic EAP SOS Consultants
• Designed to identify, confront, treat, and RTW alcoholic employees
• Holistic flavor
• Part of the “fabric” of the organization
Next Generation EAP SOS Consultants
• Expanded Problem Base
• Expanded Client Base
Managed Care Generation of EAP SOS Consultants
• Becoming just “X” free counseling visits
• EAP external to the organization
• Not integrated into the fabric of the organization
Employees as Assets SOS Consultants
Three kinds of assets in all organizations
Physical Financial
Human
The 7 Habits of Highly Effective People - SOS Consultants
Stephen Covey
P/PC Balance
Human Assets SOS Consultants
Predictable Maintenance Risks Risks
Human beings are either useful contributions to the organization or
accidents waiting to happen
Behavioral Risk Management
“Behavioral risk management applies to risks connected with the workplace behaviors of employees and organizations that have a (potential) negative impact on the productivity of an organization”
Rudy Yandrick, 1996, Behavioral Risk Management
Historic approach to Human Behavioral Risk Management
SOS Consultants
• Ignore
• Minimize -“If it ain’t broke don’t fix it”
• Blame the Employee – HR Example
KRAKATOA (Theory of Management)
Managing Human Behavioral Risk SOS Consultants
• Identify risks
• Develop plan to address
• Identify resources within organization
• Develop proactive maintenance schedule
Human Beings in the Workplace SOS Consultants
What are the potential risks?
Human Behavioral Risks in the Workplace SOS Consultants
Predictable Risks of Human Assets in the Workplace SOS Consultants
• Relationship issues• Physical health• Emotional health• Safety on/off the job• CISM• Problem Solving / Conflict Resolution
Predictable risks – (continued) SOS Consultants
• Threat of Violence• Sexual Harassment• Discrimination• Diversity Issues• Drug and Alcohol Abuse• Stress – at home and work
Predictable risks (continued) SOS Consultants
• Worker’s compensation• Union Grievance/arbitration• STD management• ADA – disability issues• FMLA – dealing with family health
issues
Predictable risks (continued) SOS Consultants
• Lost time and productivity as a result of a safety incident
• Health insurance benefits design, utilization, and claims
• LTD Management• Absenteeism
Systems Thinking SOS Consultants
“Thinking in terms of wholes
rather than parts”Peter Senge
“The Fifth Discipline”
Systems Thinking SOS Consultants
A conceptual framework that allows consideration of overall patterns
rather than individual events or parts in order to address and provide support when needed.
Systems Thinking SOS Consultants
We tend to focus on snapshots of isolated parts of the system, and wonder why our
deepest problems never seem to get solved
SOS Consultants
Moving From Parts to Wholes
Oil Refinery – OTJ Accident Rates SOS Consultants
• EAP clients followed for 5 years• Control group matched to EAP group• EAP clients 7 x OTJ accident rate of
control group at point of EAP entry• Average OTJ accident rate same as
control group 2 years post EAP referral
Conoco, Inc – Systemic approach to Mental Health Managed Care SOS Consultants
• Behavioral Health $$ increased 18-27%/year over several years
• IHC Created – Integrated Health Care teams for Medical, Wellness and EAP at each worksite
• EAP managed MH benefit and participated in its initial design.
• $12 million savings over 5 years
EAP is NOT: SOS Consultants
• A solution for poor management practices
• A condescending service for weak humans
• Just free counseling to appease the employees
Re-engineering the EAP function SOS Consultants
• From “Parts to Wholes”
• From reactive crisis management to PROACTIVE HUMAN BEHAVIORAL RISK MANAGEMENT
EAP has always had two clients: SOS Consultants
The individual Employeeor family member
The organization
or workgroup
The Individual EmployeeOr Family Member
The Organization orWorkgroup
What are Our Resources? SOS Consultants
Who can we partner with in the organization in order to move
from parts to wholes in Human Behavioral Risk Management?
What are our Resources? SOS Consultants
Human Beings (Employees) as a resource not a liability SOS Consultants
Human Behavioral Risk Management Program
1. Identifying the organization’s behavior related risks
2. Reviewing programs, policies and services that affect risk
3. Compiling data to measure impact of current risks on the organization
4. Introducing programs to address HBR holistically
A Human Behavioral Risk Management Program provides:
1. Focus on behavior, not healthcare2. Global management of behavioral
risks3. Organizational “Ownership” of risks
and management of solutions4. Computerized information
management5. Integration of organizational and
individual problems and solutions
The Potential EAP of the Future SOS Consultants
“A PRIMARY and VISIONARY IMPLEMENTING force to EMPOWER
MANAGEMENT, WORKGROUPS, and EMPLOYEES to address
HUMAN BEHAVIORAL RISKS together”
When Employees are valued as part of the solution – they become:
SOS Consultants
• Proactive
• Creative and flexible
• Responsible and Accountable
• Healthy, Safe, and Productive
SOS Consultants
“We must not cease from exploration and the end of all our exploration
will be to arrive where we began and to know the place for the first time”
T.S. Eliot
SOS Consultants
“It is better and braver to engage and inquire than to assume there is nothing we do not know or that it is not important to know that which we do not know”
Plato
Uncertainty is Fertile Ground
Uncertainty is the fertile ground of pure creativity & freedom. Uncertainty means stepping into the unknown in every moment of our existence. The unknown is the field of all possibilities. Without uncertainty & the unknown, life is just the stale repetition of outworn memories. You become the victim of the past, & your tormentor today is your self left over from yesterday - 7SLOS