MARKET NEWS

Issue 16 / 02.2011

1 Passenger access

2 Cashier’s desk

3 Fire fighting equipment

4 Passenger access

5 Robot control terminal

6 Blow Out Preventer

7 Helm controls

8 Traffic warning displays

9 Oil refinery equipment

10 Monitoring equipment

11 Emergency vehicles

12 Barcode printer

13 Passenger access

14 Instrumentation

Essen municipal transport provider EVAG specifies passenger door access controls from EAO

Success story

Customer priorities■■ Clear, uniformly defined passenger door controls which can easily be operated by all users including the disabled.

■■ Reliability and long service life in all weather conditions.

Why did EAO win? ■■ EAO offered a proven product, the Series 56. With millions of existing in-stallations, it’s the world leading design for these applications.

■■ TSI/PRM compliant for easier operation by less able-bodied people.

■■ Offers a service life of between 10 - 15 years in optimal operating conditions.

Customer approval: Yes

Market News 16 : 1

Company Profile

Customer:

EVAG - Essen local transport authority

Application:

Passenger access controls

Ace code:

3520

EAO Products:

Series 56 passenger access switches

Technical contact:

Detlev Groß

Tel. +49 201 443466

Global supermarket chain ALDIchose EAO to develop control panel for cashier’s desk

Success story

Customer priorities■■ Robust, secure, reliable solution that integrates within cash desk application.

■■ Knowledgeable company who would collaborate with ALDI’s engineering office and its partners.

■■ Capable project management for coordinating sub-supplier assembly.

Why did EAO win? ■■ Developed an intuitive, user-friendly control panel with superior quality components.

■■ Clearly demonstrated EAO’s expertise, innovation and efficiency.

■■ Offered high levels of customer sup-port. Frequent on-site visits to get a clear understanding of the application environment.

Customer approval: Yes

Market News 16 : 2

Company Profile

Customer:

Aldi - International food and produce retailer with

more than 1,750 branches worldwide

Application:

Cashier’s desk control panel

Ace code:

3001

EAO Products:

HMI System comprising: Series 71 actuators

and contact blocks, stainless steel panel, PCB

Technical contact:

Wolfgang Albiez

Tel. +49 2164 949515

Fire protection experts Fogtec chose EAO’s custom-built intelligent touchscreen display

Success story

Customer priorities■■ Intelligent touchscreen controls. No switches.

■■ Environmentally sealed to IP65 and heat resistant.

■■ Plug ‘n’ play integration with wider system through Canbus protocols.

Why did EAO win? ■■ EAO’s reputation within the field of HMIS development.

■■ Quality of technical support from EAO’s HMIS department.

Customer approval: Yes

Market News 16 : 3

Company Profile

Customer:

Fogtec - Specialists in fire fighting technology,

particularly land-based water mist systems

Application:

Service panel for Fogtec fire protection systems.

Ace code:

3120

EAO Products:

Custom-bult touch screen display

CanOpen module

Technical contact:

Wolfgang Albiez

Tel. +49 2164 949515

Train refurbishment specialist Nedtrain specifies EAO’s Multi-Tone Sound Module

Success story

Customer priorities■■ High volume sound module capable of emitting 85dB at 1 metre min.

■■ Must fit within existing recess.■■ Requires a complete solution includ-ing customer-specific stainless steel bracket.

Why did EAO win? ■■ Able to guarantee 104dB at 10cm, which met Nedtrain’s requirements.

■■ Customised the product with special, non-standard tone sequences.

■■ Special software was created to imitate the sound of the whistle of the train guard.

■■ Excellent customer service and quick response times.

Customer approval: No

Market News 16 : 4

Company Profile

Customer:

Nedtrain

Application:

Train departure signal.

Ace code:

3520

EAO Products:

Multi-Tone Sound Module

Technical contact:

Bart de Mooij, Sales Engineer)

Tel. +31 6 51523072

Automation technology experts Sigmatek relies on EAO emergency-stops for critical shutdown

Success story

Customer priorities■■ High quality, robust build. ■■ Foolproof operation. ■■ PCB mount.

Why did EAO win? ■■ Wide range of products with well supported technical information.

■■ Quality of technical support.■■ Supported customer with all requests in accordance to their production needs.

Customer approval: No

Market News 16 : 5

Company Profile

Customer:

Sigmatek - They ‘research, develop, produce

and distribute automation technology’.

Application:

Robot control terminal

Ace code:

2825

EAO Products:

Series 84 Emergency-stop

Technical contact:

Helmut Bergmann

Tel. +43 2168 63434

Deep sea instrumentation experts Sonardyne depends on EAO controls for critical BOP application

Success story

Customer priorities■■ Reliability. The BOP (Blow-Out Protec-tor) is used to close off subsea wells when other control is lost. EAO’s switches are of critical importance.

■■ Tactile feedback. The switches work dependently - one can only be operated if the other already has.

■■ Visibility of illumination. The units are sometimes used in poor light conditions.

Why did EAO win? ■■ Swiss reputation for high quality, totally reliable products.

■■ Design and suitability of Series 04 and flap-guard.

■■ Tactile feedback and illumination. ■■ Excellent customer support in the design-in phase.

Customer approval: No

Market News 16 : 6

Company Profile

Customer:

Sondardyne - Specialists in the use sub-

sea acoustic positioning and communications

technology

Application:

Acoustic BOP (Blow Out Preventer) control-

ler system

Ace code:

3320

EAO Products:

Series 04 illuminated switch

Series 04 flap-guard

Technical contact:

Darren Preston

Tel. +44 01444 236000

Leading boat yard Cantiere Se.Ri.Gichose EAO rugged controls for Solaris yachts

Success story

Customer priorities■■ Environmental seal to IP67 against water and dirt ingress.

■■ Clarity and brightness of interface.■■ Aesthetically pleasing, ergonomic design to complement other helm controls.

Why did EAO win? ■■ Offered the most appropriate switch with IP67 (front) sealing.

■■ Ability to provide engraved controls with high brightness LED illumination.

■■ EAO’s reputation for supplying superior quality HMI components to the luxury yacht market.

Customer approval: Yes

Market News 16 : 7

Company Profile

Customer:

Cantiere Se.Ri.Gi di Aquileia SpA

Application:

Helm controls

Ace code:

3511

EAO Products:

Series 84

Technical contact:

Mauro Graziloli

Tel. +39 035871913

Mobile traffic displays specialist Verdego B.V. benefits from EAO’s robust HMI controls

Success story

Customer priorities■■ HMI controls for operating screen dis-play and setting-up the display message.

■■ Robust IP65 switches for use in potentially harsh environments.

Why did EAO win? ■■ Offered a wide choice of product within a single range: pushbuttons, selector switches, emergency-stop switches from Series 04 range.

■■ Well established contact with the customer.

Customer approval: Yes

Market News 16 : 8

Company Profile

Customer:

Verdegro B.V.

Application:

Mobile traffic warning displays

Ace code:

3414

EAO Products:

Series 04

Technical contact:

Bart de Mooij, Sales Engineer)

Tel. +31 6 51523072

Italian oil producer Tamoil Raffinazione SpA relies on EAO switches for refinery production equipment

Success story

Customer priorities■■ Highest quality product available.■■ Shock resistant and sealed to minimum IP65.

■■ Flush mounting, positive tactile feed-back.

■■ Protected against accidental use.

Why did EAO win? ■■ Offered the best quality product for this application.

■■ Provided high levels of expert, technical advice on the suitability of products.

■■ Supported the customer with all re-quests in accordance with their production needs.

■■ Offered a flap-guard to protect the controls.

Customer approval: Yes

Market News 16 : 9

Company Profile

Customer:

Tamoil Raffinazione SpA - ‘Majoroperator in the

European oil and gas industry’

Application:

Control panel for production equipment

Ace code:

3330

EAO Products:

Series 04

Technical contact:

Mauro Grazioli

Tel. +39 035 871.913

US instrumentation producer Everise uses EAO components for environmental monitoring equipment

Success story

Customer priorities■■ Ease of use for their customers - ergonomic, robust construction.

■■ Reputation of the company supplying them their components.

■■ Reliable supply through wide distribu-tion network.

Why did EAO win? ■■ Best fit according to their specifica-tions. They were looking for a switch that was metal, illuminated, momentary, integral contact system and had the clean image they envisioned.

■■ EAO had the right product for the ap-plication.

■■ High levels of customer support - samples were sent overnight with several colors; blue was selected.

Customer approval: Yes

Market News 16 : 10

Company Profile

Customer:

Everise Analytical

Application:

‘Home’ button for instrumentation and environ-

mental monitoring equipment

Ace code:

3312

EAO Products:

R. Series momentary switch, blue ring

illumination

Technical contact:

Steve Antoniou

Tel. +1 203-877-4577

Emergency vehicles specialist Auto Umbau uses EAO’s innovative engraving techniques

Success story

Customer priorities■■ Modularity. The customer needs to build control panels for different types of vehicle without changing the back-end PCB configuration.

■■ High definition engraving. Switches are identified by unusual, intricate symbols.

■■ Reliability - switches must perform critical applications within emergency services vehicles.

Why did EAO win? ■■ EAO offered the modular Series 71 with its detachable contact block. The con-tact block is separately soldered to the PCB by a sub-supplier. The customer chooses the front actuator, LEDs and lenses according to the switch func-tions on each panel.

■■ Offered a silver aluminium engraved pushbutton insert; doesn’t wear off.

Customer approval: Yes

Market News 16 : 11

Company Profile

Customer:

Auto Umbau - A company that ‘supplies stan-

dard and bespoke solutions to customers who

need to modify their vehicles’

Application:

Ancillary equipment, emergency services

vehicles

Ace code:

3504

EAO Products:

Series 71 actuators

Technical contact:

Howard Bristow

Tel. 01444 236000

Printing systems specialist Zanasi s.r.l chose EAO components for barcode printer

Success story

Customer priorities■■ Suitability as I/O switch for high-level industrial printer.

■■ Fast, attentive service. ■■ Flush mounting, aesthetically pleas-ing design that looks good against stainless steel casing. Excellent tactile feedback.

Why did EAO win? ■■ Wide choice: offered several different suitable products including Series 18, R.Series and Series 44.

■■ Supported technical department during prototyping so the switch could be defined at the same time as the rear panel.

■■ Close customer support: dispatched samples quickly and pro-actively led the customer to the best solution.

Customer approval: Yes

Market News 16 : 12

Company Profile

Customer:

Zanasi s.r.l - ‘Industrial inkjet printing systems’

Application:

Bar-codes printing machine

Ace code:

3320

EAO Products:

Series 18

Technical contact:

Mauro Grazioli

Tel. +39 035 871.913

New SNCF refurbishment project Series 56 passenger access controls are ready for integration

Success story

Customer priorities■■ Passenger access must comply with TSI/PRM (Technical Specification for In-teroperability for Persons with Reduced Mobility).

Why does EAO hope to win? ■■ EAO offers a proven product, the Se-ries 56. With millions of existing instal-lations, it’s the world leading design for these applications.

■■ TSI/PRM compliant for easier operation by less able-bodied people.

■■ Offers a service life of between 10 - 15 years in optimal operating conditions.

Customer approval: No

Market News 16 : 13

Company Profile

Customer:

SNCF - French National Railway Corporation

Application:

Passenger access

Ace code:

3320

EAO Products:

Series 56

Technical contact:

David LeMadre

Tel. +31 1 64 43 37 19

High-tech Holzworth Instrumentation uses EAO for RF Synthesizers

Success story

Customer priorities■■ Ease of use for their customers - ergonomic, robust construction.

■■ Reputation of the company supplying them their components.

■■ Reliable supply through wide distribu-tion network.

Why did EAO win? ■■ Versatile contact block system allowed them to have one front-face but differ-ent contact configurations for different applications.

■■ Components manufactured in Switzer-land: ‘A superior switch for the money’.

■■ Knowledgeable sales reps in the EAO product line.

■■ 3D drawings at eao.com made the switch selection process far easier.

■■ Fast response times to sample request

Customer approval: Yes

Market News 16 : 14

Company Profile

Customer:

Holzworth Instrumentatiion - A global provider

of ultra low phase noise RF Synthesizers, Phase

Noise Test Systems and Components

Application:

On/Off power switch.

Ace code:

2950

EAO Products:

Series 71, Series 61

Technical contact:

Steve Antoniou

Tel. +1 203-877-4577