E4u Screening Service

© 2012 EXCELLENCE4uwww.excellence4u.in

Technical Assessment Services

Excellence4u Worldwide

© 2012 EXCELLENCE4uwww.excellence4u.in 2

At a glance

Evaluation of candidates by a team of technology specialists constituted asper your needs and definitions

Customized process to suit your needs or capability to mirror your triedand tested frameworks

Capability to cover scenario based, functional, and core technology basedneeds across domains and verticals

Contextualization of not just stated job descriptions. Assessment sheetcovers role expectations, right fitment and any specific filter calloutsspecified by you


Benefits

Same team used to screen candidates leading to uniformity inthe assessment process

Consistent Process

Normalizing cost of assessment across locations and job familiesby the virtue of using a single vendor partner

Uniform Cost

Not just JDs are assessed, but parameters for right fitment arealso considered and factored in the overall grading criteria

Relevance in Quality

Reduction in the overall time to recruit quality resourceswithout compromises in quality and time to hire

Time to Assess


Service Offerings

Screening of resumes

- Articulation of hiring manager's needs very early in the recruiting life-cycle and translating the same as filter/selection checkpoints

- Experienced team with core experience of having managed technology mandates themselves

- Strong QC points to ensure adequate representation given to all filter parameters

- Controlled metrics driven delivery environment

Scheduling Services

- Comprises of highly experienced team adept at explaining role, organization pitch/ branding to candidatesoffered in conjunction with screening or telephonic assessment services

- Used as the first input to assess candidate’s interest, kind of questions asked about the role and interestlevels. Data shared with the screening and telephonic interviewing team

Telephonic interview of short-listed candidates

- Assessment sheets based on specific client led inputs. Emphasis on having the candidate demonstratescenarios and situations than as what has been stated in the resume

- Grading of the assessment sheet linked to client needs with equal focus on hard and soft aspects of thecandidate’s background

- Strong QC and callout process to ensure cases of mis-representation and/or aided answers are weeded out


Delivery Process flow

YOU

E4u

DEFINE REQUIREMENTSYOU

RESUME SOURCINGYOU

TECHNICAL SCREENINGE4u

F2F ASSESSMENTYOU/ E4u

HR ROUND & OFFER YOU

Re

cru

itm

en

t Li

fe C

ycle

• List of selected candidates for scheduling and tele-interview

<<E4u>>

• Daily tracker of shortlisted and rejected profiles

<<E4u>>

• Analysis of QC, fed back as input to cheat sheets and evaluation criteria

<<E4u>>

• Evaluation Sheet for each candidate interviewed

• <<E4u>>

• Weekly Report of shortlisted and rejected profiles <<E4u>>

• QC feedback and directional recommendations shared with client

<<E4u>>

• List of profiles for Technical screening <<Client>>

• Descriptive cheat sheets created based on needs of JD

<<E4u>>

• Finalize evaluation criteria

<<Client & E4u>>

• Translation of the evaulation criteria to Client sourcing partners

<<Client & E4u>>

• Technical screening of resumes

<<E4u>>

• List of profiles for Technical screening from

<<Client>>

• Specific assessment artifacts/format <<E4u>>

• Agree on Evaluation Criteria/Sheet <<Client & E4u>>

• Scheduling of tele-interviews

<<E4u>>

• Administering of tele-interviews and capturing feedback in assessment sheets

<<E4u>>

RESUME SCREENINGE4u


Implementation Process Map

Owner Process Support Artifacts Output Output Recipient Frequency

Client Resumes mailed to E4u Candidate ResumesCandidate tracker

1. Resumes2. Candidate tracker

E4u Daily

E4u Schedule candidates via phone. 3 tries for candidate not reachable/ call back, before determined as not interested

Resume with Client Brand storyCandidate tracker

Candidate tracker NA Daily

E4u Scheduled candidates are screened Resumes. Screening guidelines. Evaluation Form

Evaluation forms of selected and rejected candidates

E4u Daily

E4u Collection and review of all evaluation forms filled by screening team

NA Evaluation forms of selected and rejected candidatesCandidate Tracker

NA Daily

E4u Thank you emails sent to screened candidates from Client email ID, including feedback form

Thank You email template Emails to candidates Candidates Daily

E4u Quality Checks1. Randomly sample evaluation forms for context and quality (30% of sample chosen /day)2. Random calls to candidates post screening for feedback on interview experience

1. Evaluation forms of selected and rejected candidates2. Candidate tracker

1. Evaluation forms of selected and rejected candidates2. Candidate tracker3. QC report callouts

E4u Daily

E4u Report generation and review Candidate tracker Candidate tracker NA Daily

E4u Daily report 1. Evaluation forms of selected and rejected candidates2. Candidate tracker

1. Evaluation forms of selected and rejected candidates2. Candidate tracker

Client Daily

E4u Weekly Dashboard Candidate tracker Weekly Dashboard Client Weekly

E4u Monthly Summary Weekly Reports Monthly Summary Client Monthly

Client Feedback of interviews conducted by Client Candidate tracker Candidate tracker E4u Weekly


Delivery Structure

Scheduling calls and representing Client brand story

15 yrs of delivery experience

Delivery SPoC & Project Owner

20 yrs of delivery experience

Program Sponsor

Program Director

Program Lead

Scheduling Team

Screening Team

8+ years of experience


Governance & Communication Model

Activity Frequency Mode Participants Publisher Remarks

Daily Report Daily Email Client E4u Daily Status

Operational Updates Alternate DayConference

CallClient/ E4u E4u Stabilizing operational rhythm

Weekly Dashboard Weekly Email Client/ E4u E4uWeekly status on progress. Specific QC callouts

Monthly Summary Monthly Conference

CallClient/ E4u E4u

Calibration, Course correction, Challenges, Way forward

Alarm Bells As per Need Email/ Call Client/ E4u NAEmail and if not resolved, via phone

Process Owners own the activity; actual communication and recipients could differ from task to task

Publisher is the SPoC for communication purposes and not the owner of the process

Escalations, if needed to be addressed to Account Owners on either side

Preferred mode of seeking clarifications (applies both to E4u and Client) should be over email

E4u proposes a 15 minute conference call every alternate day for the first fortnight to address any operational issues. Frequency can be reviewed after 2 weeks


Candidate Customer Experience

Dear <Candidate Name>,

We are glad to inform that your

interview for Software Engineer

position has been scheduled for

10 AM on 15th Feb 2012.

We wish you the very best.

Sincerely,

<Client Name>

9845099999

9:41 AM

Dear <Candidate Name>,

It was a pleasure talking to you

recently. We at <Client Name>,

India would like to thank you for

spending your quality time with

us..

Your candidature is currently

being reviewed, in case your

resume gets shortlisted,

we would get in touch with you.

Sincerely,

<Client Name>

9845099999

4:15 PM

Reminder SMS sent to candidate pre-interview Thank you SMS sent to candidate post completion of interview


Delivery Excellence

Scale

Quality

Control

• Consistency• Agility• Versatility• Time to hire• Scalability

• Automation modules for standardization, reduce time to hire, consistency and improved candidate experience

• Customizable assessment templates• Pre-configured templates and artifacts for agility

Tools

• Predictive hiring model

• Benchmark and raise the bar

• Metrics driven work flow management• Metrics at every phase of the engagement to get insights

into the status of the engagement and take a quick corrective action

Metrics

• Quality• Consistency

• Checklists for various process stages• Review check lists for different reviews

CheckLists

• Process Control• Risk mitigation• Increased level of

confidence

• Regular internal audits• Daily & Weekly status reports

Check Points

Elements Benefits


State Of The Art Interventions/Tools in the Assessment Roadmap

Data standardization / weeding out

duplicates based on contact numbers

Generate evaluation sheets at a click of a

button

Reporting on key Metrics

Check Points & Audits

Candidate Communication at

key stages thru Auto Mail/Meeting/SMS

• Increased Efficiency• Saves Time• Avoid Candidate

Inconvenience

1

• Standardization• Consistency

2

• Predictive Hiring Model

3

• De-Risking

4• Enhanced Candidate

Experience• Increased Candidate

Satisfaction

5


Sample cheat sheet/Evaluation sheet/Reports/Thank You Note


Sample Reports… customizable to your needs

Take control of your hiring with our state of the art intelligent reporting. We provide customized reporting specific to the engagement which will help you take quick decisions to improve hiring dynamics.

By VendorUnderstand how your vendors are performing

Top 5 vendors by resume flow

Trends by location

Trends by performance by role

Inflow Trends

Weekly Trends

Daily Trends

By Candidate

Location

Performance

Interview Status


Delivery Differentiators

Articulation of assessment criteria and cheat sheets

- Ability to go beyond stated job descriptions and capture the unstated which could be mandatory, nice to haveor good to have

- Our needs assessment team come from technology, recruiting and delivery backgrounds from services andproduct companies with hands-on experience in creating and hiring hundreds of technology professionalsthemselves

- Translating the defined needs back to the E4u screening team and creating appropriate filter parameters forthe client sourcing team

- E4u team co-creates the artifacts and ensures that the right amount of training and intervention mechanismsare created for seamless knowledge transfer

Candidate Customer Experience

- Scheduling is courteous and schedulers are trained to not be pushy, have the ability to articulate the positionbenefits and the organization perspectives and clearly articulate the benefits of why they feel the candidate isthe right fit for the job

- SMS sent to candidates about an hour before the scheduled interview to gently remind him/her about thescheduled call. Thank you SMS sent after the candidate has finished the call

- Feedback form sent via email for candidates to recount his experience back to HR and also refer friends

- Candidates who are not interested are thanked for their participation and are asked for permission to be intouch. Information is appropriately communicated back to Client SPoC


Delivery Differentiators ….contd

Quality Control and Project Management

- Metric driven approach across every phase of the delivery life-cycle with strong emphasis on data collationand representation

- QC points at every output milestone with a feedback/ loop mechanism to flexibly change the process on theGO!

- Interventions on the delivery process

- Interventions on the integrity of the data captured and reported

- Random checks to assess candidate experience and overall SLA’s

Automation tools

- Macros and other workflow automation mechanisms to ensure quick crunching of data, elimination of manualextraction and reporting to erase human errors

- Web-based reporting system: Macro view on status for clients and micro view for delivery team

- Repository for storing all resumes and evaluation forms, process maps, with access/ version control for clientsand internal project teams

- Automated emails/ SMS to candidates; pre and post to enhance candidate customer experience which alsohelps decrease the no-show metrics


Risk Mitigation for your Peace of Mind

Risk Mitigation

Correct capture of hiring manager’s needs

Highly experienced team of technical SMEs involved in the process of understanding requirements of hiring managers

Information integrity Automation of interventions between processes to ensure reduction in human errors

Accuracy in reporting Macro driven approach to consolidate and report. Automation tools for every milestone involving disparate data sets

Confidentiality and Disclosure

Non-disclosure agreements are signed upfront prior to any information exchange, both with client and E4u team members

Scaling up and Scaling down

Robust delivery process and healthy bench ratios to ensure smooth ramp-up and stringent knowledge management process to take care of ramp-down


To Sum up..

Largest independent specialist assessment company with deliverycapability in 17 locations across the world

Experience in assessing talent from 3 to 20 years band acrosstechnologies, roles and verticals – product/ services/ product engineeringsites/ distributed delivery locations

Set up by IITians with an industry background of having worked for someof the finest companies of the likes of Infosys, KPMG, Sun Microsystems toname a few

Proprietary delivery framework which mirror your assessment / interviewprocess or customized according to the defined need

Working with leading services, SI’s and product companies worldwide

Cumulative 400 man years of assessment and interviewing experience

© 2012 EXCELLENCE4uwww.excellence4u.in

Or do contact us [email protected]

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E4u Screening Service

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