How to deal with change in the work place?

Yolande CharlesY.C.Consulting

``I did not know my own strength``

• http://www.youtube.com/watch?v=VngT4Of3CR0

• By Whitney Houston

Change Management

• Understanding the impact of change• Supporting and preparing for impending

changes• Managing others through change in your

workplace• Getting buy-in, dealing with resistance• Avoiding the ``tyranny of positivity``• Managing your organization through difficult

changes

Change Management

• Becoming an agent for change• Building and maintaining good working

relationships• Getting more creative with change solutions• Gaining increased confidence and motivation

CHANGE OVERVIEW

• There are 5 Types of changes and behaviour that effect change

• The first 3 grapple with every day situation in work and life

• We change in little ways all the time• You may struggle a little, but we are conscious

of change. We can choose relatively easily how we will deal with this kind of change

FIRST TYPE OF CHANGE

STRAIGHT FORWARD CHANGE-It`s timely and necessaryExamples:• Email, password• voice mail greeting, phones, office location• participation on a committee• Hair colour

SECOND TYPE OF CHANGE

CHANGING SOMETHING YOU ALREADY DO AND RELEARNING A NEW WAY

• Team building once a month vs. team building daily. You have to develop a new activity each day

THIRD KIND OF CHANGE

• CHANGING SOMETHING THAT OBVISOULY NEEDS CHANGING, BUT YOU DO NOT CHANGE IT OR CAN NOT QUITE SEE HOW IT CAN BE DONE( Habit)

• Month end reports- need for different process• ICAMS/Data system usage daily• Year end report/ work plan• Performance reviews

4 AND 5 TYPES of CHANGE

• Change of a point of view, or adopting a way of seeing the world that is at odds with the way you are used to seeing it. This experience can easily tap into insecurity. We can develop a sense of not quite knowing what`s the right thing to do. There is no longer predictable, reliable patterns to follow

FORTH TYPE OF CHANGE

• CHANGING SOMETHING YOU ABOSOLUTELY POSITIVELY KNOW YOU CAN NOT CHANGE(beliefs)

• Client will only come to language and cultural specific worker( no one else understand)

• I have to do what people in my culture expect• The value or mission of the organization• Serving clients with specialized needs- gays,

disable, deaf ( why are their needs specialized?)

FIFTH TYPE OF CHANGE

• CHANGE THAT IS IMPOSED UPON YOU, OVER WHICH YOU APPEAR TO HAVE NO CONTROL

• Modernized approach• ICAMS• Monthly reports• Funding cuts, 1 or 2 year funding rather than 5

years• Outcome measures for activities

Impact on self

• Analyse your reactions to change and look at the effects of change on others

• How did you react to the changes imposed on your organization? Did you see it as good for the sector or not? What were your feelings?

Patterns of uncertainty

• Pattern making machines. Without even trying, people start to set pattern. Knowing your patterns can be a good place to start when addressing how you and others impulsively respond to change

• What do you do, when you are challenge to change?

A reality check

• What changes are currently happening in your organization? How are you coping and how do you feel about it?

• Share with group one change your organization is dealing with and how it was dealt with

Change Transition

• Stages people go through when unexpected change happens to them. Denial , resistance, aggression, anger, acceptance

• Where are you on the change curve? • Where are your colleagues?• Does this give you a new view of things?

Victim of Change

• How do you neutralize negative change management?

• Effective tools you have used in the past

Change Resistance

• In reality the smallest change has the greatest impact.

• Look at your staff dynamics that exist –season worker, cultural worker, negative for the sake of negativity, pleaser, never gives point of view

• What are some suggestion to deal with current situations?

Active vs. Passive change

• Passive Passenger-just let a situation happen• Active Passenger- involved in the process

• How did you feel? Passive/Active• How does either path applied to impending

change?

Fear of Change

• Worries, fears, rumours and gossip get set as facts in people`s heads

• How do you deal with it and affect change for others?

House of Change

• Past house- previous experience• Present house- current situation• Empty house- lost in translation• Future house- what is coming• What do you think is happening in each

house?

``The truth and nothing but the truth``

• No blame or justification to simplify a difficult message and find some ways to handle comeback you will get

• share some suggestion on methods that have worked

Survival

• What are some light hearted ways to deal with change?

• Humour

Putting it into Practice

• Identifying the way forward with your own situations will help your staff deal with change

• How did you cope with the New Settlement Plan?

Personal Change

• What do you have to change within to affect change in your organization?

• Short term strategies and follow up to maintain positive change management

CHANGE AS REALITY

• CHANGE IS INEVITABLE; AND MOSTLY CHANGE IS FOR THE GOOD. NO ONE LIVES A LIFE FREE OF CHANGE, BUT SOMETIMES WE ARE AFFLICTED BY MORE CHANGE OR DEMANDS FOR CHANGE THAN WE CAN COPE WITH

• HAVE A PLAN!!!

Q & A

• MAKE A CHANGE, ASK A QUESTION!