E-Ticketing

Sabre Multi Host

Electronic Ticketing An E-Ticket is an “Electronic Ticket” which means

booking and ticketing details of passengers are stored safely

on Sabre Multi Host Reservation System thus removing the

need of paper ticket. It’s also called VCR (Virtual Coupon

Record).

Benefits

Eliminates the cost of paper ticket stock.

Reduces the cost of processing passenger coupons.

Eliminates fraudulent use resulting from stolen documents.

Reduces fraud by minimizing paper document.

Eliminates the risk of lost or stolen tickets.

Secured document for passenger to carry.

E-Ticketing Online Sectors

Domestic: All cities of Pakistan.

UK :LHR,MAN,BHX, GLA, LBA

USA :JFK

CANADA :YYZ

UAE :DXB,AUH,AAN,SHJ

GULF/ME :KWI,BAH,DOH,MCT

EUROPE:MXP,OSL,CPH,CDG,IST,AMS,FRA,BCN

REGIONAL:DEL,BOM,DAC,KBL,KTM

FAR EAST :PEK,NRT,KUL,HKG,BKK

Changes in VCR Revalidation (Minor changes in PNR) Exchanges (Major changes in PNR)

Date change Name change

Schedule change (Time change) Class of service change

Flight No. change (Same class/city) City pair/sector change

In case of minor changes REVAL is mandatory.

In case of major changes REVAL is not possible.

Creation of PNR

1.1CONTACT/CENTER PNR

1 PK 787 K 01OCT F KHILHR HK1 1045 1400 / E

TKT/TIME LIMIT

1.TL1900 /05MAR-FRI

PHONES

1.KHI-111786786 B

RECEIVED FROM - TEST KQC

KHI.KHI4TRG 0644/25FEB10 BCZQTL

Auto Pricing by ticketing agent

WP« ( Pricing entry)

BASE FARE TAXES TOTAL

1- PKR28000 6700XT PKR34700ADT

XT 500SP 4240RG 1960YR

28000 6700 34700TTL

ADT-01 KLOWPK

KHI PK LON333.26KLOWPK NUC333.26END ROE84.018

PK ONLY/NONREF/NONEND/NONRTE W/O REF ISSUING OFF

VALIDATING CARRIER SPECIFIED - PK

Sabre Response

6P«*

ER«

1.1CONTACT/CENTER PNR

1 PK 787K 01OCT F KHILHR HK1 1045 1400 /E

TKT/TIME LIMIT

1.TL1900 /05MAR-FRI

PHONES

1.KHI-111786786 B

PRICE QUOTE RECORD EXISTS - *PQS

RECEIVED FROM - TEST KQC

KHI.KHI4TRG 0644/25FEB10 BCZQTL

Ticketing Command by

ticketing agent

W‡FCA‡VCR« (Entry to issue the e-ticket)

OK 5000 / 21 0179 3656 6

NO BOARDING PASS INFO

ER« (End and Retrieve)

PNR After Ticketing

1.1CONTACT/CENTER PNR

1 PK 787K 01OCT F KHILHR HK1 1045 1400 /E

TKT/TIME LIMIT

1.T-25FEB-KHI4TRG

2.TE 2142101793656 CONTA/C KHI4TRG 1747/25FEB

VCR COUPON DATA EXISTS *VI TO DISPLAY

PHONES

1.KHI-111786786 B

PRICE QUOTE RECORD EXISTS - *PQS

RECEIVED FROM - TEST KQC

KHI.KHI4TRG 0644/25FEB10 BCZQTL H

Display VCR Association

*VI« (To display the VCR coupon data)

VCR COUPON DATA

1.1 CONTACT/CENTER PNR

SEG 1 2142101793656 C01 01OCT K KHILHR OK

Display VCR Data *VCR« (To display the VCR ticketing data)

VIRTUAL COUPON RECORD

2142101793656 NAME-CONTACT/CENTER PNR

TTL NBR OF CPNS- 1 DATE OF ISSUE-25FEB10 PNR-BCZQTL 25FEB10

CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT

1 PK 787 K 01OCT KHILHR 1045 OK KLOWPK OK

FARE PKR 28000 TAX 500SP TAX 4240RG TOTAL PKR 34700

FARE CALC KHI PK LON333.26KLOWPK NUC333.26END ROE84.018

FORM OF PAYMENT

FOP-CASH

DATE OF ISSUE-25FEB10 ISSUED AT-KHI KHI 3C3 SITI

ENDORSEMENTS/RESTRICTIONS-

PK ONLY/NONREF/NONEND/NONRTE W/O REF ISSUING OFF

IT-

REMARKS-

ENTER VCR*CALL TO DISPLAY COUPON DETAILS

Changing in Segment

(Flight # / Date/Time)

X1‡0PK787K24SEPKHILHRLL1« 1045 1400 F LS SEG 1 SS K /E

5H-PAX AVAILED ONE FREE COB ON PK787/01 OCT«

VCR5 PAX AVAILED ONE FREE COB ON PK787/01 OCT

VCR REMARK ADDED

6PAX«*

Display VCR Association

with PNR segment

*VI«

VCR COUPON DATA

1.1 CONTACT/CENTER PNR

SEG** 2142101793656 C01 01OCT K KHILHR OK

Revalidation Entry

instead of ER

EVCR‡REVAL‡S1« (End of transaction & revalidation)

Response:

OK 0704 BCZQTL - REASSOC/REVAL COMPLETED

If you didn’t enter

EVCR‡REVAL VIRTUAL COUPON RECORD

2142101793656 NAME-CONTACT/CENTER PNR

TTL NBR OF CPNS- 1 DATE OF ISSUE-25JAN10 PNR-BCZQTL 25JAN10

CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT

1 PK 787 K 01OCT KHILHR 1045 OK KLOWPK OK

FARE PKR 28000 TAX 500SP TAX 4240RG TOTAL PKR 34700

FARE CALC KHI PK LON333.26KLOWPK NUC333.26END ROE84.018

FORM OF PAYMENT

FOP-CASH

DATE OF ISSUE-25FEB10 ISSUED AT-KHI KHI 3C3 SITI

ENDORSEMENTS/RESTRICTIONS-

PK ONLY/NONREF/NONEND/NONRTE W/O REF ISSUING OFF

IT-

REMARKS- PAX AVAILED ONE FREE COB ON PK787/01 OCT

ENTER VCR*CALL TO DISPLAY COUPON DETAILS

Again *VI

*VI«

VCR COUPON DATA

1.1 CONTACT/CENTER PNR

SEG 1 2142101793656 C01 24SEP K KHILHR OK

Now *VCR *VCR«

VIRTUAL COUPON RECORD

2142101793656 NAME-CONTACT/CENTER PNR

TTL NBR OF CPNS- 1 DATE OF ISSUE-30NOV05 PNR-BCZQTL 30NOV05

CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT

1 PK 787 K 24SEP KHILHR 1045 OK KLOWPK OK

FARE PKR 28000 TAX 500SP TAX 4240RG TOTAL PKR 34700

FARE CALC KHI PK LON333.26KLOWPK NUC333.26END ROE84.018

FORM OF PAYMENT

FOP-CASH

DATE OF ISSUE-25FEB10 ISSUED AT-KHI KHI 3C3 SITI

ENDORSEMENTS/RESTRICTIONS-

PK ONLY/NONREF/NONEND/NONRTE W/O REF ISSUING OFF

IT-

REMARKS- PAX AVAILED ONE FREE COB ON PK787/01 OCT

ENTER VCR*CALL TO DISPLAY COUPON DETAILS

Important instructions

1- Where NO PAYMENT involved ,PNR should be revalidated. Repeated you have to

revalidate PNR properly.

2- Where any kind of amount / payment involved , you will not revalidate the PNR. You

will take an action as per passenger request and use ER entry instead of Reval and

direct customer to PIA office for re issuance the ticket as per given time.

In case of Multiple pax

*VCR1 (For pax 1)

*VCR2 (For pax 2)

*VCR3 (For pax 3)

*VI«

VCR COUPON DATA

1.1 TEST/MR

SEG** 2142101793661 C01 16DEC T KHIISB OK

2.1 TEST/MSTR

SEG** 2142101793662 C01 16DEC T KHIISB OK

3.1 TEST/MISS

SEG** 2142101793663 C01 16DEC T KHIISB OK

Need Re-validation

In following cases we use EVCR#REVAL entry.

Flight number change

Date change

Schedule/Time change

Changes in PNR

In case of change in flight number, date or time in a PNR

following procedure shall be used.

Step 1- Display PNR

Step 2- Make the above changes on customer’s request.

Step 3- Enter remarks in 5H and VCR5.

Step 4- *VCR

Step 5- EVCR‡REVAL‡S2

Need to Exchange/Re-issue

In following cases VCR to be exchange/re-issue.

Name change

Sector change

Class change

EVCR entry cannot be accepted in above changes. We use ER entry and direct

passenger to PIA office for re issuance of ticket.

Don’t add any segment

Before changing/adding any segment in E-ticketed PNR, you

must check the VCR status. In case of following VCR status,

don’t add any segment in PNR.

PRT (Print/Refund)

RFND (Refunded)

VOID (Refund/Cancelled ticket)

EXCH (Ticket has been re-issued/Old VCR)

CKIN (Check-In/Traveled)

USED (Traveled)

NOGO (Not allowed to travel due any reason)

Few VCR entries

VCR*2142100123456 (To display VCR by ticket number)

VCR*H (To display VCR history)

VCRH*2142100123456 (To display purged VCR number)

VCRH*2142100123456*H (To display history of historical VCR)

VCRH*2142100123456*CALL (All coupons data of VCRH)

VCR*C01 (To display VCR coupon 1 details)

VCR*C02 (To display VCR coupon 2 details)

VCR*CALL (To display VCR all coupons details)

*VI (To display VCR coupon data)

*VCR (To display VCR)

LDE300/15AUGKHI (To display E-ticket passengers list)

VCR*KHIISB/10MAY08-KHAN (Check by first traveling without PNR/TKT)

VCR*OK300/27JUN08KHI/STATUS-USED (Check used status VCR)

VCR*FFPK107084983/02DEC09 (Check VCR by FF number)

VCR*FC … To check fares and tax breakup.

VCR update procedure

If a passenger is holding open or request ticket but his/her

PNR has been purged then we have to follow this

procedure.

Step a- VCR*2142400123456 (Display VCR to check data)

Step b- Create fresh PNR with same name format.

Step c- 7VCR2142400123456‡C2‡S1‡N1.1 (Update VCR)

Step d- 6 MR ABC (Receive field)

Step e- EVCR‡REVAL‡S1 (Revalidation entry)

PNR Purged

Electronic half utilized ticket is retained for up to

396 days(13 months) from the date of first flight.

Electronic fully utilized ticket is retained in the

system for 7 days before being purged.

Thank You

Created by:

Babar Jalil Khan