وزارة المالية - الصفحه الرئيسيهCreated Date: 1/28/2019 4:41:02 PM
E-SERVICES USER GUIDE - وزارة الاستثمار
Transcript of E-SERVICES USER GUIDE - وزارة الاستثمار
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E-SERVICES USER GUIDE
VERSION 3
2021
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Index Content
Log In ............................................................................................................................................................................ 3
My Licenses ................................................................................................................................................................. 4
Payments ..................................................................................................................................................................... 5
My Services Requests Overview ............................................................................................................................ 6
My Incomplete Requests.......................................................................................................................................... 7
My Tickets ................................................................................................................................................................... 7
Ask Our Experts ......................................................................................................................................................... 8
Appointments ............................................................................................................................................................ 9
Notification Center ................................................................................................................................................. 10
Account ...................................................................................................................................................................... 10
Company ................................................................................................................................................................... 11
My Profile .................................................................................................................................................................. 13
Login Details ............................................................................................................................................................. 14
Enquiries & Complaints .......................................................................................................................................... 15
Questionnaires ......................................................................................................................................................... 16
Services ...................................................................................................................................................................... 17
Services: Overview .................................................................................................................................................. 18
Services: Licenses Services ................................................................................................................................. 19
Renewal Licensing- Instant Renewal .................................................................................................................... 20
Renewal Licensing- Regular Renewal .................................................................................................................. 21
Renewal of Licenses for Liquidation .................................................................................................................... 22
Amendment of License: Instant Amendment of License................................................................................. 23
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Amendment of License: Entity .............................................................................................................................. 24
Amendment of License: ISIC Activity ................................................................................................................. 25
Amendment of License: Shareholders ............................................................................................................... 26
Amendment of License: Branches: Add Branch ............................................................................................... 28
Amendment of License: Products (Industrial Licenses) ................................................................................... 29
MISA License Cancellation: Voluntary Cancellation of License .................................................................... 30
Conversion to National .......................................................................................................................................... 32
Governmental Services .......................................................................................................................................... 33
Governmental Services: General Department of Passport Services ............................................................ 34
Governmental Services: Ministry Of Commerce Services .............................................................................. 35
Governmental Services: Ministry of Resources and Social Development Services ................................... 36
Misa’s Special Services .......................................................................................................................................... 37
Rules and Regulations Consultations .................................................................................................................. 38
Property Services: Real Estate Ownership Services ......................................................................................... 39
Property Services: Property Management ........................................................................................................ 40
Investments Follow Up Services: Services List .................................................................................................. 41
Investments Follow Up Services: Notification Letters ..................................................................................... 42
Investments Follow Up Services: Violation Replies .......................................................................................... 43
Defaulter Page ......................................................................................................................................................... 44
Online Payment Method: Visa Card Payment ................................................................................................... 45
Online Payment Method: SADAD Payment....................................................................................................... 46
Privacy Policy ............................................................................................................................................................ 47
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Log In
In case of losing the
password, the user will
choose “Forget
Password”.
The user selects the
required language,
enter the username and
password, and click
“log in”.
The user logs into the
entity’s online account
through the link:
https://eservices.sagia.
gov.sa/sagiastorefront/
sagia/en/login
In case of unable to log
in, the user will choose
“Contact Us”.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
My Licenses
The user can print the last copy
of his investment license by
“download”.
After logging in, the user will see
“Dashboard (My license)” where he
can see licensing information,
branches, shareholders, contact
person and the general manager.
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Payments
Through “My Services Requests Overview”, the
user can view all the services provided by them,
including the service name, the request
number, the requested date and the status.
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My Services Requests Overview
Through “My Services Requests Overview”, the
user can view all the services provided by them,
including the service name, the request
number, the requested date and the status.
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My Incomplete Requests
My Tickets
User can see all the “Incomplete
requests” that he did not complete
and been saved in the system.
Through “My tickets” user can review all
inquiries and complaints submitted to MISA,
including ticket number, status, and more
details such as ticket subject, branch and
documents by clicking on “Details”.
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Ask Our Experts
By “call us” the user can
contact the customer
care team by Phone
through “call now”
option and schedule a
call with the customer
care team during official
working hours(8:00am –
6:00 pm) from Sunday
to Thursday by clicking
on the “Schedule a call”
option.
By “show me
around” the user
can view hoe to use
the e-portal.
The user can see
multiple option to
help him such as
show me around,
make an enquiry, call
us and email us.
By “Make an
enquiry”, the user can
send his inquiry or
complaints via
inquiries and
complaints to be
answered by the
customer care team.
By “Email us” the user can
send an email to the
customer care team via
by clicking on “Email us”.
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Appointments
The user will select the
date, time and the visitor
name and click on “Save
appointment”.
The user will select the
department, the branch
to visit, service type,
ministry and the
enquiry type.
By“appointments”
the user can book
an appointment by
clicking on “make
an appointments”
to visit MISA.
Through “My Appointment
Overview,” the user can
review all the previous
appointment”
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Notification Center
Account
The user can view the company account, personal
account, login details, enquiries and complaints,
questionnaires by clicking on the icon “+”.
Through “notification center”, the user can view
all the alerts for the entity sent by MISA.
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Company
Fill in the required data,
then confirm “the terms &
conditions” and click
“next” to fill in the branch
data then choose “Save”
and “submit”.
By clicking on
“Government Documents”,
the user can apply for this
service only once to update
the entity information
without the need to attach
documents.
Through “company”, the user
can view the company details,
branches, government
documents, amendment the
Company Representative,
general manager and the
Primary contact.
The data can be updated
through the “General
Manager” by clicking on
the “Edit” to add the
data.
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After updating data and
confirm the terms &
conditions, clicking on
“update” to update
automatically.
By clicking on “Edit”, the
user will fill the data of
the general manger,
company representative
and the primary contact
Through “Show history”,
the user can view the
previous request for the
saved data update
service.
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My Profile
By clicking on “Edit” the user will fill
the personal data (first name, last
name, phone number…) and click
“update” to update automatically.
Through “My Profile”, the user can
modify the personal data by
clicking on “Edit”.
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Login Details
Amending the email in the login details
will not be reflected in SAP system, the
change will appears only in the entity’s
online account, if the user want the
change to be reflected in SAP system he
have to apply for “update contact
data”.
Through “Login Details”, the
user can change the password,
username and email.
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Enquiries & Complaints
Through “My Tickets”, the user can
view the entity’s previous requests
history.
Through “New Enquiry”, the user can
contact with the technical support
team by creating an enquiry or raising
a complaint and attaching documents
–if any- by clicking on “Create
Enquiry”.
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Questionnaires
Through “Questionnaire”, the user can
answer the questionnaire sent by MISA –if
any- by clicking on “Participate”.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Services
Through “Services”, the user can view and
apply for all the services provided by MISA
including governmental services, the MISA
services and the licensing services.
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Services: Overview
Through the “Overview”, the user can briefly
access all the services provided by MISA and
other government agencies.
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Services: Licenses Services
Through “Licensing Services” the user, can
voluntary cancellation of license, amendment
of license, conversion a foreign entity to a
100% national entity and renewal of license.
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Renewal Licensing- Instant Renewal
The invoice will
appear in the
payments section,
click on “Pay” and
choose the
appropriate
payment methods.
After the system verifies
the validity of the Zakat
certificate, the system
automatically accept the
request and notifies the
user of the payment.
If the user hold a valid
Zakat certificate so he
eligible for instant renewal
by clicking on “instant
renew” and choose the
number of years and click
on “submit” without
attaching any documents.
After paying the
fees, the renewed
license will be send
electronically.
Expected Time
for Service
Implementation:
immediate.
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Renewal Licensing- Regular Renewal
Attached the document
and confirm the terms
and conditions, and
click on “Submit”.
In case that the Zakat
certificate is not valid or
there is a technical problem
that unable the system to
verify electronically.
If the user click on “renew” and documents
appears for renewal that contain forms, then
a valid Zakat and Income Tax certificate
must be attached for New entities that have
not completed two years and have not
issued government documents.
Accordingly, it is necessary to verify in the
SAP system that there are national address
data registered in the system and the
commercial registration number in the
“Identification Number” so that the user
can benefit from the regular renewal
service.
Expected Time for
Service Implementation:
One working days.
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Renewal of Licenses for Liquidation
The service is immediate,
no document required.
The user have to apply from
the license services and the
system will recognize the
request as a renewal for the
purpose of liquidation
because the entity has
submitted the cancellation
letter or because the entity is
revoked.
This procedure applies for
cancelled entities that have
been revoked or have
submitted a voluntary
cancellation request and wish
to renew the license for the
purpose of completing the
entity’s liquidation
requirements.( Regular
Renewal applied h in this
service)
The fee is required to
renew the license.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Amendment of License: Instant Amendment of License
Amendment of license contains: increase or
decrease the capital, the number of
employment, branch and the products.
Through “license amendment”, the user can
submit a request to amend the license for entity
that have a valid investment license and do not
have any violations in the system. The system
accept applying for the service 90 days before
the investment license expires. Fill in the
information and click on “Proceed” until the last
step “create”.
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Amendment of License: Entity
Click on “proceed” to go to
the next step.
The legal entity will be
modified automatically in case
the user make change into the
system related to the
condition of one of the legal
entities.
Through “entity” the user, can
amendment the capital, number
of employment and the entity
name.
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Amendment of License: ISIC Activity
After adding activities, click on
“proceed” to go to the next
step.
The activity is selected from
Section, Division, Group,
Class, Branch and Activity.
Through “ISIC Activity” the user
can amending the entity’s activity
according to The National
Classification for the Economic
Activities (ISIC4), by clicking on
“Add/Edit activities”.
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Amendment of License: Shareholders
“The shareholder’s
name/entity” must not
exceed 40 characters, and
it should not contains
special symbols and marks,
to submit the application
successfully.
In case of amending the
nationality of one of the
shareholders or amending
the name of the
shareholder or the entity
name, the amendment
will be by deleting the
shareholder and adding
him with the new data.
Through “shareholders” the
user can amending the
shareholder data, add new
shareholder and add existing
shareholder by clicking on
“New shareholder”.
Partner’s shares must not
exceed 100% taking in
account the legal entity
of the company.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
After adding, the shareholders
click on “Proceed” to go to the
next step.
The user can add “Existing
Shareholder” through “+New
Shareholder” by adding the investor
number/entity number who has an
investment license so the data will
appear automatically in the system,
and the user will only enter the
partner’s share percentage and click
on “Save”.
The user can add “New Shareholder”
through “+New Shareholder” by
modifying the data of a new partner
who is not licensed in KSA, or a
person (Saudi Nationality) or the
holder of the special residence. The
user fills in all the fields and then click
on “save”.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Amendment of License: Branches: Add Branch
Note: the system allows
adding only five branches
in one request as the
service is immediate and
does not require attaching
documents except if the
entity has an industrial loan
so the request will turn into
a normal amending path
and the required service
document must be
attached.
The user must delete the
branch and add it again
when he want to modify its
data.
Through the “Branch” the
user can add or delete
branches by clicking on
“+New Branch”, where the
user can amend the main
branch only by clicking on
the edit icon “the pen”.
After adding, the
shareholders click on
“Proceed” to go to the
next step.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Amendment of License: Products (Industrial Licenses)
Note; If the entity’s
activate is not industrial
and the user tried to
apply for the service of
adding a product, an
error pop-up message
will appear.
The user can amend the
current product data by
clicking on the edit icon
“the pen” or delete it.
Through the “Products” the
user can add the products
that the entity wishes to
produce in the factory by
clicking on “+New Products”
and filling in the data related
to the required products and
click on “Save” and then
“Submit”.
To complete this step,
click (create) after
adding the products.
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MISA License Cancellation: Voluntary Cancellation of License
Expected Time for
Service Implementation:
Two working days.
The user must verify the
correctness of the basic
information entered for
the commercial
registration number
and the Zakat number,
confirm the terms and
conditions the click on
“Submit”.
Through “Voluntary
Cancellation of License”,
the user can apply to cancel
the investment license
without the need to attach
documents by “Request
Cancellation Letter”.
The request will be
studied, if it is approved
the letter will be sent to
the investor by an email.
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The request will be
studied by the follow up
team, if the request is
approved the final letter
to cancel the investment
license will be sent by an
email.
When completing the
cancellation procedures
confirm the terms and
conditions and click
“Next”.
The investor must apply to
government agencies to
complete all procedures
related to cancellation.
Expected Time for
Service Implementation:
Three working days for
establishments
Immediately for
companies.
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Conversion to National
The user must read and confirm
the terms and conditions then
click on “Submit”.
Expected Time for Service
Implementation:
One working days.
Through “Conversion to national”,
the user can apply to converting the
entity into a 100% national owned
business by clicking on “instant
convert”
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E-SERVICES USER GUIDE – VERSION 3 - 2021
Governmental Services
Through the services the user can apply for any of the following
government services: (General Department of Passports, Ministry
of Commerce, Ministry of Human Resources and Social
Development) for active and non-violation entities.
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Governmental Services: General Department of Passport Services
The user could view the
“Investor Manual” by
clicking on it.
Expected Time for
Service
Implementation: One
working days.
The user can select the
section (General
Department of Passport)
then chose the service he
wishes to apply for and click
on “create”.
Attached the required
document and confirm
the terms & condition
and click on “Submit”.
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Governmental Services: Ministry Of Commerce Services
The user could view the
“Investor Manual” by
clicking on it.
Expected Time for
Service
Implementation:
One/Two working days.
The user select the section
(Ministry of Commerce),
then chose the service he
wishes to apply for and click
on “create”.
Attached the required
document and confirm
the terms & condition
and click on “Submit”.
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Governmental Services: Ministry of Resources and Social Development Services
The user could view the
“Investor Manual” by
clicking on it.
Expected Time for
Service
Implementation:
One/Two working days.
The user can select the
section (Ministry of Human
Resource and Social
Development), then chose
the service he wishes to
apply for and click on
“create”.
Attached the required
document and confirm
the terms & condition
and click on “Submit”.
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Misa’s Special Services
The user must read and confirm
the terms and conditions then
click on “Submit”.
Expected Time for Service
Implementation: Three
working days.
Through “MISA Special Services”
the user can apply for any of the
following special services :( Renewal
of Iqama Application, Exit re-entry
visa application, Final exit visa
application and transfer of Iqama
application) according to the
special cases such as: (for whom a
cancellation decision was issued
punitive/ voluntary / non-renewal/
conversion to national).
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Rules and Regulations Consultations
Apply for advice by clicking on
“Create” fills the request
information and uploaded the
documents –if any-.
Confirm the terms and
conditions then click on
“submit”.
Through “Rules & Regulation
Advisory”, the user can apply for
advice regarding violations,
regulations and other rules.
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Property Services: Real Estate Ownership Services
Note: the system will
allow the revoked entity
to apply for selling a
property only.
Expected Time for
Service Implementation:
One/Two working days.
Through “Buy and Sell Real
Estate” the user can apply
for the service of owning or
selling the property
registered in the name of
the facility such as: (
investment in real state,
warehouse , private
housing, headquarter of the
industrial entity,
administrative headquarter
or residence for the
employees).
Click on “create” to
apply for the service.
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Property Services: Property Management
“Get Deed List” fill in the required information
to get a deed list, uploaded the supporting
documents, confirm the terms & conditions
then click on, “submit”.
Through “management of real state” the user
will chose request type (buy, sell) then chose
the real state type (investment in real state,
warehouse, private housing, headquarter of the
industrial entity, administrative headquarter or
residence for the employees) identity type and
number.
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Investments Follow Up Services: Services List
Click on “create” to apply for
the service.
Expected Time for Service
Implementation:
three working days.
Through “Follow up services”, the
user can reply to the Written
Notification, support visits and
extension of the written notification
deadline.
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Investments Follow Up Services: Notification Letters
Once the user logs in to the entity’s account, a mandatory
notification will appear include “notification letter” the user can
review the letter by clicking on “Print”.
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Investments Follow Up Services: Violation Replies
The user can review the replay of the follow up team by choose
on “Violation Replies”.
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Defaulter Page
Pop up message for suspending online services appear to the
user after logging in with defaulted payments, with option to
send the invoice via email or pay with credit card.
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Online Payment Method: Visa Card Payment
Pay by credit card system (MasterCard/ Visa/Mada) by
entering the card number, security code and expiration
date then click on “Pay”.
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Online Payment Method: SADAD Payment
Pay with SADAD, the system will send the invoice with
the payment information to an email.
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Privacy Policy
What information do we collect through our website?
We collect information from you when you register on our site or fill out a form. When ordering or registering on
our site, as appropriate, you may be asked to enter your name or e-mail address. You may, however, visit our site
anonymously. We collect your cookies information and your IP Address. In addition to storing any information
you will in any “Contact Us” form on our website, with information like your First Name, Last Name, Company
Name, Telephone Number, and Email Address. On our e-Services portal within our MISA.gov.sa website, we also
store other information submitted by you in order to process Licensing Services like: entity details & authenticated
contact person details (Mobile Number, Email Address, and Full Name).
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and
feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service
requests and support needs)
To process transactions and responses: your information, whether public or private, will not be sold,
exchanged, transferred, or given to any other entity for any reason whatsoever, without your consent, other
than to other governmental agencies and ministries to provide better service to your investments and develop
the investment environment in Saudi Arabia
To send periodic e-mails (especially for those subscribed to newsletters): to the email address you provide
for order processing, may be used to send you information and updates to your order, in addition to receiving
occasional MISA news, updates, related product or service information, etc.
To administer promotional alerts, surveys, or other site features, knowing your IP Address helps us improve
our website, considering the nature of MISA'S role as the Investment Promotional Agency of Saudi Arabia,
knowing the website visitors’ locations provide very important data to customize the experience.
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How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information; in addition
to that, all entered passwords are encrypted.
What type of information do we use for our analytical reports?
We use Google Analytical Report for website analytics, which get information from IPs, information displayed
in our analytical reports would show: country, city, device, visited pages, session time per visited page. These
reports are solely used internally for analytical and website development purposes.
Do we use cookies?
Yes, we do.
Third Party Links
Occasionally, we may include or offer third party services (most of whom are other Saudi Arabian
governmental agencies or ministries), these third party websites have separate and independent privacy
policies. We therefore encourage you to read these Privacy Policies, knowing that they are not a part of this
particular one, neither contextually nor legally.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information-
collected offline.
Your Consent By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page indicating the date those
changes took place. This policy was last modified on 19/7/2018
Contacting Us
If there are any questions regarding this Privacy Policy, you may contact us through Contact Us page.