e-Services and e-Government @ Uppsala, Sweden

Stefan Hanna

Municipal government, Uppsala

We've done the following in 2006-2010

2005

–

2006

2007

2010

Projects focused on education,

healthcare, and technological

web foundation

Webb 2007 - which laid the foundation

for an e-services platform on the web

e-2015 – an initiative to highlight

the e-services work in the organization

- e-coaches in each unit

- the idea bank - an inventory

Objectives for the Municipality of UppsalaThe municipal government's proposal to decision

Targeting goals 2012 - 2015

The municipal e-services shall be continuously developed and offered to residents. All municipal government units shall strive for e-services and e-government solutions and digitization of case management, information and forms including citizen support and service requests.

Citizen Focus

e-services – at your service 24/7/365

Citizen feedback (Have your say)

e-services

Have your say

Citizen feedback (Have your say)

E-services for children and adolescents

Login via E-ID

Login via username and a password

E-services for children and adolescents

Workflow and ”eProcessing”

Development processes

Targeting goals: Residents are offered a good service through transparent processes in and between municipal units

Operational processes

Continuous Improvements

- a part of the continuous quality management efforts thate-government includes

Base platform

IT architecture

System platform

Functional platform

eg. Intranet, e-services, workflow, archiving.

eg. Identity management, external access (security), federation

eg. Databases, servers, clients, data communications.

UserinterfacePlatforms

Goal; “One way in”; Intuitive and easy user interfaceeg. Webb, mobile apps, SMS/MMS

Governance and business model

The responsibility of the Municipal Executive Office– strategy - guidelines– governance– prioritizing - overall– technical platform - architecture– co-financing of municipal-wide e-services framework

The responsibility of the Municipal units– demand assessment– cost/benefit case for e-services– process mapping– implementation – system management– financing of local e-services

Thank you!

Please visit us at

www.uppsala.se